Lockhart Catering Equipment Reviews 700

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I use Lockhart Catering exclusively for cutlery for our business. We are a food factory with some 50 plus employees and get through some supplies but Lockhart offer a variety of ranges that suit our... See more

Rated 5 out of 5 stars

Wanted a very small saucepan in which to produce small amounts of sauce, gravy, etc. Never dealt with Lockhart Catering Equipment before, but found them a good supplier with a next day delivery. Min... See more

Rated 3 out of 5 stars

Website UI is poor, the pages crashes, lags, especially when scrolling down the list of products. Product specs on some lines have minimal information. Using key words on the search engine does... See more

Rated 5 out of 5 stars

I needed to get the buttons for my Chaud Devant jackets - the buttons weren't available on the website but this was dealt with efficiently by support staff. Also I had to change the shoes to the ne... See more


Company details

  1. Wholesaler

Written by the company

Pick up everything you need to run a successful catering equipment business at Lockhart Catering. Whether you run a pub, restaurant, hotel or catering company, you'll find a huge range of kitchen equipment and accessories to ensure business runs smoothly. From glassware to dishwashers, chefs uniforms to crockery, get kitted out with all the essential catering supplies.

Lockhart Catering Equipment

Written by the company

We're committed to consistently improving service!
We're 100% dedicated to delivering & improving upon the best customer service to you, our valued customer. The way we do this? By acting on the real feedback we receive.

30 Day Money Back Guarantee

To provide you with complete piece of mind when you order products from Lockhart Catering Equipment we offer a 30 day money-back guarantee should you subsequently decide that the products no longer meet your requirements.

The products simply need to be returned to us within 30 days of purchase, unused, undamaged and in their original packaging. Once their condition has been checked and verified by us we’ll issue you with a refund.

Contact info

4.1

Great

TrustScore 4 out of 5

700 reviews

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Replied to 25% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I ordered 2 baking trays

I ordered 2 baking trays, both corners were bent and 2 more were ordered. However new ones arrived and 1 of these were damaged with a bent corner.

August 29, 2024
Lockhart Catering Equipment logo

Reply from Lockhart Catering Equipment

Good morning, I can see our customer service team dealt with this. We replaced the 2x damaged baking trays, as another 1x arrived damaged i believe we replaced this and asked for extra packaging to ensure this didnt happen a 3rd time. I am very sorry for any inconvenience this has caused, please feel free to contact us if you have anymore queries.

Rated 5 out of 5 stars

I love the range of products that are…

I love the range of products that are sold in this company and are at very reasonable prices.
The experience was great, I was informed with detailed information throughout the process from ordering to delivering and I highly recommend and when the product arrived, it was very securely packed with attention to detail.

August 28, 2024
Rated 1 out of 5 stars

worst company ever

selling out of stock items, waiting of stuff for months

August 23, 2024
Lockhart Catering Equipment logo

Reply from Lockhart Catering Equipment

Good morning, I understand our customer service team has reached out to you and spoken to a manager on site. I am very sorry for any inconvenience this has caused, please feel free to contact us if you have anymore queries.

Rated 3 out of 5 stars

great selection of items.

great selection of items.

recently the build quality of the items has dropped considerably which means that we are going through our budgets replacing equipment that is only lasting a week or two. I understand that everything includes cutting costs at the moment but there are other company's out there who can supply similar and their equipment doesnt break as much

July 9, 2024
Rated 5 out of 5 stars

Placed the order on my mobile and the…

Placed the order on my mobile and the delivery came 2 days later, very quick but

The way the Pizza Hut catalog of products for the mobile app is appalling
Nothing is grouped together
It take forever to scroll through
I have raised this multiple times with PH head office but no improvement
The calolog for the previous suppler was much better
And there was a icon on our back office PC so we could place orders there
Much simpler
All franchisee agreed
You guys need to get this corrected ASAP

Regards
Neil Edwards
Franchise
Curradi ltd
Scarborough 8120

If you need help on setting up the products is a user friendly order I am happy to help

01723 447789

July 2, 2024

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