Lockhart Catering Equipment Reviews 700

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I use Lockhart Catering exclusively for cutlery for our business. We are a food factory with some 50 plus employees and get through some supplies but Lockhart offer a variety of ranges that suit our... See more

Rated 5 out of 5 stars

Wanted a very small saucepan in which to produce small amounts of sauce, gravy, etc. Never dealt with Lockhart Catering Equipment before, but found them a good supplier with a next day delivery. Min... See more

Rated 3 out of 5 stars

Website UI is poor, the pages crashes, lags, especially when scrolling down the list of products. Product specs on some lines have minimal information. Using key words on the search engine does... See more

Rated 5 out of 5 stars

I needed to get the buttons for my Chaud Devant jackets - the buttons weren't available on the website but this was dealt with efficiently by support staff. Also I had to change the shoes to the ne... See more


Company details

  1. Wholesaler

Written by the company

Pick up everything you need to run a successful catering equipment business at Lockhart Catering. Whether you run a pub, restaurant, hotel or catering company, you'll find a huge range of kitchen equipment and accessories to ensure business runs smoothly. From glassware to dishwashers, chefs uniforms to crockery, get kitted out with all the essential catering supplies.

Lockhart Catering Equipment

Written by the company

We're committed to consistently improving service!
We're 100% dedicated to delivering & improving upon the best customer service to you, our valued customer. The way we do this? By acting on the real feedback we receive.

30 Day Money Back Guarantee

To provide you with complete piece of mind when you order products from Lockhart Catering Equipment we offer a 30 day money-back guarantee should you subsequently decide that the products no longer meet your requirements.

The products simply need to be returned to us within 30 days of purchase, unused, undamaged and in their original packaging. Once their condition has been checked and verified by us we’ll issue you with a refund.

Contact info

4.1

Great

TrustScore 4 out of 5

700 reviews

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Replied to 25% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Chefs clothing sent is great

I needed to get the buttons for my Chaud Devant jackets - the buttons weren't available on the website but this was dealt with efficiently by support staff.

Also I had to change the shoes to the next 1/2 size up but this was again done efficiently as I needed everything in place by the weekend to start an upcoming job with all the kit.

February 22, 2024
Rated 1 out of 5 stars

Ordered set of dishes as website said…

Ordered set of dishes as website said available for next day delivery.
Did not arrive for a week as out of stock, when parcel arrived all dishes smashed.
Now have to wait another week as again not in stock.

February 20, 2024
Lockhart Catering Equipment logo

Reply from Lockhart Catering Equipment

Thank you for your review, and apologies for the issues you've experienced on this occasion. Yes, we do offer a next day delivery service as standard on certain products, however this product states in stock with 4-5 days delivery. This is because it comes direct from our supplier. This is also the case for the replacement order. Rest assured, we will forward your comments to our supplier and request they are more careful with deliveries in the future. In the meantime, if you have any other issues relating to this order or your account, please ring our team on 03701 678678. Thanks, Danielle.

Rated 1 out of 5 stars

I never received my order

I never received my order, still waiting !!! I ordered next day delivery on 28th Dec and there's no sign of it yet. No one has contacted us to let us know where it is.

January 4, 2024
Rated 1 out of 5 stars

I agreed a date on Monday to return the…

I agreed a date on Monday to return the wrong glasses and receive the right glasses , the courier turned up today to accept the return but not deliver the new ones

January 4, 2024
Lockhart Catering Equipment logo

Reply from Lockhart Catering Equipment

Thank you for your review, and apologies for the issues you've experienced on this occasion. Our carrier handle their deliveries & collections separately, and we can see that the replacement order was sent & then received the next day after rectifying the issue. This was unfortunately on a slightly quicker schedule than the collection. Rest assured, we will forward your comments to our carrier and will look into making our deliveries & collections more economical in the future. In the meantime, if you have any other issues relating to this order or your account, please ring our team on 03701 678678. Thanks, Simon.

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