Lockhart Catering Equipment Reviews 700

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I use Lockhart Catering exclusively for cutlery for our business. We are a food factory with some 50 plus employees and get through some supplies but Lockhart offer a variety of ranges that suit our... See more

Rated 5 out of 5 stars

Wanted a very small saucepan in which to produce small amounts of sauce, gravy, etc. Never dealt with Lockhart Catering Equipment before, but found them a good supplier with a next day delivery. Min... See more

Rated 3 out of 5 stars

Website UI is poor, the pages crashes, lags, especially when scrolling down the list of products. Product specs on some lines have minimal information. Using key words on the search engine does... See more

Rated 5 out of 5 stars

I needed to get the buttons for my Chaud Devant jackets - the buttons weren't available on the website but this was dealt with efficiently by support staff. Also I had to change the shoes to the ne... See more


Company details

  1. Wholesaler

Written by the company

Pick up everything you need to run a successful catering equipment business at Lockhart Catering. Whether you run a pub, restaurant, hotel or catering company, you'll find a huge range of kitchen equipment and accessories to ensure business runs smoothly. From glassware to dishwashers, chefs uniforms to crockery, get kitted out with all the essential catering supplies.

Lockhart Catering Equipment

Written by the company

We're committed to consistently improving service!
We're 100% dedicated to delivering & improving upon the best customer service to you, our valued customer. The way we do this? By acting on the real feedback we receive.

30 Day Money Back Guarantee

To provide you with complete piece of mind when you order products from Lockhart Catering Equipment we offer a 30 day money-back guarantee should you subsequently decide that the products no longer meet your requirements.

The products simply need to be returned to us within 30 days of purchase, unused, undamaged and in their original packaging. Once their condition has been checked and verified by us we’ll issue you with a refund.

Contact info

4.1

Great

TrustScore 4 out of 5

700 reviews

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Replied to 25% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

Back Issues

my only issue is with the amount of items placed on back order, then there is little update until they arrive which can be several weeks later. I am currently still waiting for back order items from weeks ago.

January 11, 2023
Rated 3 out of 5 stars

Website UI is poor

Website UI is poor, the pages crashes, lags, especially when scrolling down the list of products.

Product specs on some lines have minimal information. Using key words on the search engine doesn't come up with great results or none at all.

That being said, products are good quality and have a quick customer service response

Please review the website

February 1, 2023
Rated 1 out of 5 stars

Took a long time to come even after…

Took a long time to come even after being back in stock

January 13, 2023
Lockhart Catering Equipment logo

Reply from Lockhart Catering Equipment

Hello and thank you for your feedback. I understand a member of our customer service team has been in contact to resolve this delay and is keeping a close eye on lead times of your next few orders. In the meantime, please don't hesitate to contact us on 03701 678678 for any other questions or queries. Thanks, Simon

Rated 1 out of 5 stars

Don’t use while Royal Mail is on strike

Not received as they have posted out with Royal Mail while the company is on strike.

December 13, 2022
Lockhart Catering Equipment logo

Reply from Lockhart Catering Equipment

Hello, thank you for your response and apologies you've experienced issues with your order on this occasion. We have looked into your order and found that it was delivered successfully by Parcelforce. We would like to reiterate that we do not use Royal Mail, as our key distribution partner is Parcelforce. If you have any queries about this or any other deliveries or orders, please do ring our customer service team on 03701 678678. Kind Regards, Simon

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