Lockly support team rules. After 6 years my lock had a rare power usage issue and started draining its battery quickly. When I contacted the support team, my support rep, Ab, was a total professional... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lockly are a responsible company that stands behind its great products. Their customer agent Emma.M has been fantastic - responsive and professional and resolved my enquiry. I will always buy Lockly p... See more
Company replied
My experience with operator (Xian N.). I am pretty tech savvy and I had been trying to reprogram my 3-4-year-old Lockly Vision. I followed all the prompts and I honestly was dreading that I would h... See more
Company replied
Persistent assistance. They call back every time I need help, and when I don't answer because I'm occupied, they leave a message and try again later. The reps are kind and patient. I like that I am ta... See more
Company replied
Company details
Written by the company
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Contact info
2024 Macopin Rd., Unit F, 07480, west milford, United States
- 4159109522
- biz@lockly.com
- lockly.com
4.9
Excellent
718 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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LOCKLY is by far the best company I…
LOCKLY is by far the best company I ever had to deal with. First the locker is amazing, it works exactly as expected and the customer service is the best I’ve ever seen. Thanks John D. for your support!
May 12, 2026
Unprompted review
Dealing with Lockly was awesome.
Dealing with Lockly was truly a great experience. I would definitely recommend them to anyone.
May 12, 2026
Unprompted review
The customer service representative was… Excellent it's always great support
The customer service representative was super helpful and very informative. Excellent 👍👌
May 12, 2026
Unprompted review
Service was excellent and Micah was so professional.
Micah was excellent and so professional. Great to have an issue on ordering resolved so quickly and thoroughly!
May 12, 2026
Unprompted review
The customer service made our…
The customer service made our experience great. The first fingerprint activated lock we chose wasn’t satisfactory due to our older thinner skin. Lockly were extremely helpful in quickly sorting out another PINcode option which is working perfectly, and offering to provide a full refund on the first lock. We actually ended up keeping the first lock for our son’s home.
May 11, 2026
Unprompted review
Reply from Lockly
Thank you so much for sharing your experience! We’re glad our customer service team was able to help find the right solution for your needs. It’s great to hear the PIN code option is working perfectly for you, and even better that the original lock found a home with your son. We truly appreciate your support and are happy to have you as part of the LOCKLY family!
I’ve been very impressed with the…
I’ve been very impressed with the Lockly Visage Zeno Series Facial Recognition Deadbolt so far. The facial recognition works surprisingly fast and accurately, and the lock feels solid and premium compared to many other smart locks I’ve tried. Setup and integration were straightforward, and the overall feature set is excellent.
One thing that really stood out was Lockly’s technical support. The support team was knowledgeable, patient, and genuinely helpful in resolving my questions. The only downside was the phone wait time, which was quite long before reaching an agent. Once connected though, the service was excellent.
Overall, a very advanced and reliable smart lock with outstanding customer support once you get through.
May 9, 2026
Unprompted review
Reply from Lockly
Thank you for your thoughtful and detailed review! We’re thrilled to hear that you’ve been impressed with the LOCKLY Visage Zeno Series and that the facial recognition, build quality, and setup experience have all met your expectations.
We also truly appreciate your kind words about our technical support team. Providing knowledgeable and helpful service is very important to us, and we’re glad we were able to assist you effectively once connected. We also appreciate your feedback regarding the phone wait time and will continue working to improve the overall support experience.
Thank you again for your support and for choosing LOCKLY!
Excellent customer service from Lockly
Excellent customer service from Lockly. I reached out through text support needing a replacement magnetic door sensor for my Lockly Vision Deadbolt. The support team responded quickly, verified my information, and shipped the replacement part out immediately at no charge.
The entire process was simple, professional, and hassle-free. It’s refreshing to see a company stand behind their product and make customer support this easy.
Highly recommend both the product and the support team. Thank you, Lockly!
May 9, 2026
Unprompted review
Reply from Lockly
Thank you so much for your wonderful review! We’re delighted to hear that our support team was able to quickly assist you with your replacement magnetic door sensor and make the process smooth and hassle-free.
Providing responsive and reliable customer service is something we take great pride in, and your feedback means a lot to us. We truly appreciate your recommendation and your continued support of LOCKLY products.
Thank you again for being part of the LOCKLY family!
Customer service was excellent and drove us to a solution.
She was incredibly helpful and walked me through each step to setup my lock. I greatly appreciate the support!! The customer service was excellent and we were able to resolve any issues I had.
May 9, 2026
Unprompted review
Reply from Lockly
Thank you for your kind words and wonderful feedback! We’re so glad to hear that our support team was able to walk you through the setup process and help resolve your issues successfully.
Providing patient, step-by-step assistance and excellent customer service is always our goal, and we’re happy we could make your experience a positive one. Thank you for choosing LOCKLY and for taking the time to share your experience!
Lockly support team is so fast and…
Lockly support team is so fast and efficient to solve my problem :
My Lockly Vision ,just over 2 years of service was black-out. Minutes after emailing to support team ,Jean email back with solution to successfully revive my lock.
Very satisfying with the help.
May 8, 2026
Unprompted review
Reply from Lockly
Thank you for sharing your experience! We’re very happy to hear that Jean and our LOCKLY support team were able to respond quickly and help revive your Lockly Vision successfully.
Providing fast, effective, and reliable support is extremely important to us, and your feedback means a lot. We truly appreciate your trust in LOCKLY and are glad we could get your lock working again.
Thank you again for your support!
Lockly Support is Excellent
We had a defective device and troubleshooted battery drain and after a month the lock died. When it worked, it was amazing. And, through the entire troubleshooting process, the Lockly support team was extremely responsive and helpful - including on weekends. I sent an email one weekend and got a phone call a few minutes later. My replacement lock is working as expected. The only gripe I have is the policy to pay a deposit for the replacement lock until they receive my returned defective device.
The Lockly support experience has been truly top-notch and makes up for the month of a bad device.
April 26, 2026
Unprompted review
Reply from Lockly
Thank you for taking the time to share your experience and feedback. We sincerely apologize for the issues you encountered with the defective device and battery drain, but we’re very glad to hear that your replacement lock is now working as expected.
We truly appreciate your recognition of our support team’s responsiveness and dedication throughout the troubleshooting process, including weekend assistance. Providing timely and reliable support for our customers is extremely important to us.
We also appreciate your honest feedback regarding the replacement deposit policy and will share it with our team as we continue working to improve the customer experience. Thank you again for your patience, support, and for being part of the LOCKLY family!
Firmware update issue
They answered my email promptly. They offered possible solutions to my problem. In they end they were able to resolve my issues quickly and effectively.
May 6, 2026
Unprompted review
Reply from Lockly
Thank you for your kind review! We’re happy to hear that our support team responded promptly, provided helpful solutions, and was able to resolve your issue quickly and effectively.
Delivering responsive and reliable customer support is very important to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing LOCKLY!
I absolutely love my LOCKLY door lock!!!!!
I absolutely love my LOCKLY door lock. I love the facial recognition feature as well as the thumb feature. It is truly a savior especially when your hands are full and you are not able to dig around for your keys. I have used this lock to set up for family members as well as my kids.
March 1, 2026
Unprompted review
Reply from Lockly
Thank you so much for your amazing 5-star review! We’re thrilled to hear how much you love your LOCKLY lock and that the facial recognition and fingerprint features have made everyday life easier for you. Convenience and security are exactly what we strive to deliver, especially for busy families. We also love hearing that you’ve been able to set it up for your family members and kids as well. Thank you for being part of the LOCKLY family!
Like the product and service.
May 7, 2026
Unprompted review
Reply from Lockly
Thank you for your 5-star review! We’re so happy to hear that you’re enjoying both the product and the service. Your support means a lot to us, and we truly appreciate you being part of the LOCKLY family!
My guests had issues with the LOCKLY…
My guests had issues with the LOCKLY and the representative called them directly and was able to get them in.
I live out of state and this was extremely helpful to my situation.
May 5, 2026
Unprompted review
Reply from Lockly
Thank you so much for your 5-star review! We’re glad our support team was able to quickly assist your guests and help resolve the issue, especially while you were managing everything from out of state. Providing reliable support when it matters most is very important to us, and we truly appreciate you sharing your experience. Thank you again for choosing LOCKLY!
The service rep was truly exceptional
The service rep was professional, patient, and explained everything with clarity and calm. This is one of the best customer service experiences I have ever had! Bravo, Lockly!
May 6, 2026
Unprompted review
Reply from Lockly
Thank you so much for your wonderful feedback! We’re thrilled to hear that our representative provided a professional, patient, and clear support experience. Delivering exceptional customer service is something we truly strive for, and your kind words mean a lot to our team. We sincerely appreciate your support and thank you for choosing LOCKLY!
Great service…love it
May 6, 2026
Unprompted review
Reply from Lockly
Thank you for the great review! We’re so happy to hear you’re loving your LOCKLY experience and that our service met your expectations. Your support means a lot to us, and we appreciate you choosing LOCKLY!
I was very with Alex she is sweet…
I was very with Alex she is sweet lanyard knowledgeable
May 6, 2026
Unprompted review
Reply from Lockly
Thank you so much for your kind words! We’re delighted to hear that Alex provided such a sweet and knowledgeable support experience. We’ll be sure to share your feedback with him and the team. Thank you again for choosing LOCKLY!
Persistent assistance
Persistent assistance. They call back every time I need help, and when I don't answer because I'm occupied, they leave a message and try again later. The reps are kind and patient. I like that I am talking with actual people, not AI.
May 6, 2026
Unprompted review
Reply from Lockly
Thank you so much for your thoughtful review! We’re incredibly happy to hear that our team’s persistence, patience, and dedication made such a positive impact on your experience. Providing personal support and making sure our customers feel heard and cared for is very important to us. We truly appreciate your kind words and your recognition of our support team. Thank you again for choosing LOCKLY!
John D. was attentive
John D. was attentive, patient, explained what he was doing and assisted me with the process of obtaining a new lock. His professionalism should not be overlooked.
May 5, 2026
Unprompted review
Reply from Lockly
Thank you so much for your kind words! We’re thrilled to hear that John D. provided attentive and patient service while guiding you through the process of getting a new lock. We’ll be sure to share your feedback with him—his professionalism truly makes a difference. If you ever need assistance again, we’re here to help!
John was very detailed and very happy…
John was very detailed and very happy to help me through my struggles. He was very patient and helpful to do his best to help me out.
May 5, 2026
Unprompted review
Reply from Lockly
Thank you for sharing your experience! We’re so glad to hear that John took the time to walk you through everything with patience and care. It means a lot to know he was able to support you and make the process easier during a challenging moment. We truly appreciate your feedback and will be sure to pass along your kind words to him!
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