LockRite Locksmiths Reviews 3,034

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the fair pricing and the quick response times, often noting that technicians arrived promptly and resolved issues efficiently. However, some customers reported dissatisfaction with the service, mentioning instances where a technician was unable to fix the problem, resulting in charges for an unresolved issue. There were also a few reports of poor communication, with some individuals stating that scheduled appointments were not kept or that they received no response after initial contact.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Price

Users describe positive interactions with price, consistently finding services to be reasonably priced and... See more

Response time

People report positive experiences with response time. Many customers praise the quick and prompt responses,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the quick response times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having only rang yesterday managed to get Alan attendance today. On-time, talked me through what the issues might be, explained how potential improvements may be made in the future to the door mechani... See more

Company replied

Rated 5 out of 5 stars

Great service, emailed them at 6pm due to losing keys to the house and needing to get in the house asap, got a call 5 minutes later to book someone to come out and within 10 minutes of the phone being... See more

Company replied

Rated 5 out of 5 stars

I could not recommend LockRite more highly! The lock on my door broke completely early evening and we could not lock it at all. Wonderful LockRite came out within the hour. The mechanism gearbox neede... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from Simon today. He arrived right on time, got straight to work, and handled the lock change with impressive speed and precision. His professionalism really stood out:... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service

About LockRite Locksmiths

Written by the company

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the Locksmith and Emergency Locksmith categories on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service


LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security


In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed


All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths


Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Locksmith whom attended was very good

Locksmith whom attended was very good
He kept us up to date regards cost and arrived on time at very short notice
All in all a very good service

January 19, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Brian, thank you for taking the time to leave a review. It's great to hear we could keep communication throughout to let you know of any updates or issues and I'm glad you were pleased with our service and the final results. Thanks again, Ozzy.

Rated 5 out of 5 stars
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Reply from LockRite Locksmiths

We always appreciate any feedback from our customers so thank you for the review. It's always great to hear our service was swift and efficient and I'm happy to hear we could help. Thanks again, Ozzy.

Rated 5 out of 5 stars

I wrote a review on the day of the job

I wrote a review on the day of the job! Basically said Colin was fantastic and I would wholeheartedly recommend him

January 9, 2026
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Reply from LockRite Locksmiths

Hi Joanne, Thanks again we always appreciate any reviews and feedback and I'm sure Colin will be delighted to read your comments. Ozzy.

Rated 5 out of 5 stars

Kept informed of delays in arrival

Kept informed of delays in arrival. Great care taken in breaking the lock so as not to cause any damage. Very good all round experience and would highly recommend.

January 15, 2026
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Reply from LockRite Locksmiths

Hi Diana, thank you for taking the time to leave a review. It's great to hear we could keep communication throughout to let you know of any delays or problems and I'm glad to hear you were pleased with the final results. Thanks again, Ozzy.

Rated 5 out of 5 stars

5 stars as usual

5 stars as usual.
Professional and meticulous locksmith who diligently changed locks with missing keys and even put on window locks.
All jobs are neat, tidy and problematic doors were in a far better condition for opening and closing than they were before he worked on them.
Recommended.

January 13, 2026
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Reply from LockRite Locksmiths

Hi Margaret, thank you for taking the time to leave a review. It's great to hear we could keep any jobs we completed tidy and problem free and I'm happy to hear we could get those doors working better than ever. Ozzy.

Rated 5 out of 5 stars

Outstanding service

Outstanding service - friendly from the outset, well organised and quick to respond, kept me informed throughout about times and process. Resolution complete effectively and efficiently. Highly recommend LockRite.

January 14, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Mr Lunnon, thank you for taking the time to leave a review. I'm glad to hear we could get back to you quickly and keep communication throughout and I'm happy to hear you were pleased with the final result. Thanks again, Ozzy.

Rated 5 out of 5 stars

Great service - Highly recommended

Freddie took this job at very short notice which i was very grateful for. He fitted 3 different locks in not very pleasant weather conditions. Brilliant service and will definitley use again. Highly recommended.

January 13, 2026
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Reply from LockRite Locksmiths

Hi Mark, thank you for taking the time to leave a review. I'm sure Freddie will be delighted to read your comments and It's great to hear we could help you despite any problems. Thanks again, Ozzy.

Rated 5 out of 5 stars

First class service and mega helpful

First class service and mega helpful

January 12, 2026
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Reply from LockRite Locksmiths

Hi Alison, thank you for taking the time to leave a review we always appreciate our customers feedback so It's great to hear our service was first class and I'm glad we could help. Ozzy

Rated 5 out of 5 stars

He came ontime,made a fantastic job of…

He came ontime,made a fantastic job of our back door by fitting a new gearbox,friendly,and very helpful and tidy

January 12, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Kerry, thank you for taking the time to leave a review. I'm happy to hear we could get out to you for a time we arranged beforehand and I'm glad you are pleased with your new gearbox. Thanks again, Ozzy.

Rated 5 out of 5 stars

Amazing service and job by Simon

Amazing service and job by Simon. Very kind and efficient. We highly recommend his services.

January 12, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Yannick, thank you for taking the time to leave a review. It's always great to hear our services are recommended and I'm sure Simon will be delighted to read all of your comments. Ozzy.

Rated 5 out of 5 stars

Excellent locksmith

Excellent. Very happy. Ian returned my call immediately, made arrangements to attend later in the day and was on time. He assessed the situation and gave honest, sensible advice and did not talk me into unnecessary work. Very happy and would definitely him again.

January 12, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Mrs C, thank you for taking the time to leave a review. It's so great to hear we could get out to you quickly and sort out the problem and I'm sure Ian will be delighted to read all of your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Great locksmith!

I've used Ian a couple of times - he's helpful, communicative, and gets the job done quickly and tackles the difficult jobs.

January 8, 2026
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Reply from LockRite Locksmiths

Hi Stuart, thank you for taking the time to leave a review. Ian is definitely always exceptional at any work he completes and I'm sure he will be delighted to read all of your comments. Thanks again, Ozzy

Rated 5 out of 5 stars

Quick service

Answered our needs quick and prompt not expensive and we now have peace of mind very friendly too

January 12, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Rita, thank you for taking the time to leave a review. It's great to hear we could get out to you so quickly and I'm happy to hear you thought the prices were reasonable as we do aim to keep them as low as possible. Ozzy.

Rated 5 out of 5 stars

Great service received from Mike

Great service received from Mike. Many thanks 🙏

January 10, 2026
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Reply from LockRite Locksmiths

Hi Jan, thank you for taking the time to leave a review. Mike is always exceptional at his work and I'm sure he will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

superb Service

Superb service from Brandon. Highly professional with excellent diagnostic skills. Solved my problem completely and at a sensible cost.

January 11, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi William, thank you for taking the time to leave a review. I'm sure Brandon will be delighted to read your comments and I'm glad to hear you thought the prices were sensible as we do aim to keep them as low as possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

Our patio door lock broke on New Year's…

Our patio door lock broke on New Year's day. Cliff was a pleasure to deal with from start to finish. He explained the costs involved and wouldn't be charging any extra for coming out on a Bank Holiday. He fitted a temporary lock and came back a few days later with a new lock. He also sorted out all our other door locks and made the necessary adjustments. I can't recommend Cliff highly enough for his work and fair pricing. Happy to recommend.

January 1, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Jeremy, thank you for taking the time to leave a review. Cliff is always exceptional at his work and I'm sure he will be delighted to read your comments and I'm happy to hear we could get a new lock fitted working better than ever. Thanks again, Ozzy.

Rated 5 out of 5 stars

Excellent locksmith

Excellent! Colin arrived on time, fixed the door, and cleaned up all for a very reasonable fee, I have no hesitation in recommending him!

January 9, 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Jo, thank you for taking the time to leave a review. I'm sure Colin will be delighted to read your comments and I'm glad to hear you were pleased with the prices as we do aim to keep them as low as possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Came same day and repaired my door lock which had failed. I had a different company attend to it four years ago and they charged me a lot more than I was charged this time. Very pleased and would definitely recommend

January 9, 2026
Unprompted review
LockRite Locksmiths logo

Reply from LockRite Locksmiths

Hi Joanne, thank you for taking the time to leave a review. I'm really glad to hear we could get out to you so quickly to repair your door lock and I'm happy to hear you were pleased with the final results. Thanks again, Ozzy.

Rated 5 out of 5 stars

Great service

Great service

January 9, 2026
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Reply from LockRite Locksmiths

Hi Justyn, thank you for leaving a review we always appreciate any feedback from our customers so it's great to hear our service was great. Ozzy.

Rated 5 out of 5 stars

Great service

Very happy with the service from making the initial enquiry to getting the lock replaced. Highly recommended.

December 31, 2025
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Reply from LockRite Locksmiths

Hi Marta, thank you for taking the time to leave a review. I'm glad to hear you were pleased with the service and I'm happy we could get your new lock fitted with no issues. Thanks again, Ozzy.

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