The lever operated latch and deadbolt was bought to replace the original on a 30+ years old PVC door which had become extremely floppy, The replacement was a perfect match and fitting was straightfor... See more
Company replied
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Review summary
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Reviews shaping this summary
Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more
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This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more
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I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more
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Company details
- Locks Supplier
- Fire Protection Equipment Supplier
- Key Duplication Service
- Locksmith
- Security Equipment Store
- Security System Supplier
Written by the company
Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.
Contact info
173 West Road, NE15 6PQ, Newcastle upon Tyne, United Kingdom
- 0330 1740851
- info@lockshopdirect.co.uk
- lockshopdirect.co.uk
4.8
Excellent
332 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Flawless in terms of cost
Flawless in terms of cost, delivery & convenience.
July 1, 2026
Unprompted review
Reply from Lock Shop Direct
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Website easy to navigate and use with…
Website easy to navigate and use with no hidden costs. Everything is laid out in front of you. Definitely use again if required to.
June 29, 2026
Unprompted review
Reply from Lock Shop Direct
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The best price I could find in the UK
The best price I could find in the UK. The website provided excellent information to source the correct multipoint locking mechanism. Ordering was straightforward with free overnight delivery. Delivery and packaging were first class and the product arrived in great condition. Lock Shop Direct will be my first port of call when I need further products of this kind. Many thanks for all your help, keep up the good service.
June 25, 2026
Unprompted review
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Great product range
Great product range. Very fast delivery. Easy website to use.
June 24, 2026
Unprompted review
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6 pin barrel lock
Easy to navigate web site, delivered on time, excellent quality
June 23, 2026
Unprompted review
Reply from Lock Shop Direct
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Perfect service.
A good price, a very good product, arrived promptly in perfect condition. What else could you ask for?
June 17, 2026
Unprompted review
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I ordered my part for my door delivered…
I ordered my part for my door delivered and fitted in less than 24hrs what better service than that can you have. A very very happy customer. Thank you.
June 19, 2026
Unprompted review
Reply from Lock Shop Direct
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Reply from Lock Shop Direct
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Great service exactly what I needed to…
Great service exactly what I needed to replace locking system
June 16, 2026
Unprompted review
Reply from Lock Shop Direct
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Perfect replacement for my current door…
Perfect replacement for my current door part and the delivery was insanely fast!!
June 17, 2026
Unprompted review
Reply from Lock Shop Direct
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Reply from Lock Shop Direct
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Had the product I needed ( Union lock )…
Had the product I needed ( Union lock ) and dispatched quickly.
June 11, 2026
Unprompted review
Reply from Lock Shop Direct
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Everything 👍🏼
Everything 👍🏼
But make some improvements on their website, it wasn’t the easiest to navigate but workable.
June 9, 2026
Unprompted review
Reply from Lock Shop Direct
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Excellent service
Ordered 4.30pm paid for next day delivery didn't expect it to arrive next day due to the lateness of my order but arrived first thing truly excellent service and very reasonable pricing
June 9, 2026
Unprompted review
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Website product description and help…
Website product description and help made buying and installation a simple exercise.
June 9, 2026
Unprompted review
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Initial order delivered promptly
Initial order delivered promptly
Problem with initial order was speedily resolved.
Will use the company again in the future.
June 9, 2026
Unprompted review
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Fully recommend this Seller
Fully recommend this Seller - very good website and easy ordering system.
June 3, 2026
Unprompted review
Reply from Lock Shop Direct
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Had exactly the item I was looking for…
Had exactly the item I was looking for at a fair price and delivered next day. Great experience would use again without hesitation
June 3, 2026
Unprompted review
Reply from Lock Shop Direct
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Reply from Lock Shop Direct
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