Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more
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Review summary
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Reviews shaping this summary
I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more
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Amazingly quick delivery of new (Ex Chubb) Union mortice deadlock with several extra keys cut. All arrived in less than 24 hours from my online order. Good product, efficient service. Highly recommend... See more
Company replied
This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more
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Company details
- Locks Supplier
- Fire Protection Equipment Supplier
- Key Duplication Service
- Locksmith
- Security Equipment Store
- Security System Supplier
Written by the company
Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.
Contact info
173 West Road, NE15 6PQ, Newcastle upon Tyne, United Kingdom
- 0330 1740851
- info@lockshopdirect.co.uk
- lockshopdirect.co.uk
4.8
Excellent
251 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Excellent service
Very good service and a very handy window restrictor that can be disconnected in an emergency.
March 9, 2026
Unprompted review
Reply from Lock Shop Direct
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Reply from Lock Shop Direct
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Needed a couple of bits….
Needed a couple of bits to get me out of a fix with a new piece of door furniture.
Lock Shop direct had the items that were delivered on time.
March 2, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review!
The whole experience was good
The whole experience was good, great product, fast delivery and good price. I will be using lock shop direct again in the future!
March 5, 2026
Unprompted review
Reply from Lock Shop Direct
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Excellent choice and value!
Excellent choice and value!! Highly recommended!!
February 26, 2026
Unprompted review
Reply from Lock Shop Direct
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Impressed as a 1st time customer
Impressed as a 1st time customer. Needed keyed alike secure keys and their security process was very good. They kept in contact and verified my security information and then processed my order with no issues. Was a quick process and very good price. Will be using in the future. Thank you.
January 29, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review!
fast and efficient service
March 2, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review!
Quick delivery
Quick delivery. But I made a mistake in order the wrong part.
March 9, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review!
Great customer service
I needed a keep set urgently for the fitting of a ew door, and Erin went out of her way to call me as soon as the part came in stock. Was able to keep the door installation date. Very happy with the level of service!
February 3, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review!
Good product, great response and a happy customer
The response time was incredible. From order to delivery, hardly 48 hours. Good job
March 3, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review.
Excellent product
Excellent product, easy to order, arrived as expected.
March 4, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review.
Great company to deal with
Great company to deal with. Quick delivery and goods of high quality. You get what you pay for. Would definitely recommend to friends
March 1, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review.
This is one of the best experiences in terms of their speciality.
This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 hours.
February 25, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review.
Super fast delivery
Super fast delivery, very helpful service and quick to supply another lock keyed to match the ones ordered previously
February 26, 2026
Unprompted review
Reply from Lock Shop Direct
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Reply from Lock Shop Direct
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Great service
Great service, quick delivery, very happy with the service received.
February 27, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review.
Reply from Lock Shop Direct
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Fast delivery and good prices
February 23, 2026
Unprompted review
Reply from Lock Shop Direct
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Great service all round
Great service all round, friendly, customer focussed company, easy to order and pay. Next day delivery.
February 23, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review.
Helpful
Helpful, knowledgeable advice. Excellent product knowledge and item was of an excellent quality.
February 20, 2026
Unprompted review
Reply from Lock Shop Direct
Thank you for your review.
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