Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more
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Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.
173 West Road, NE15 6PQ, Newcastle upon Tyne, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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The Lock arrived within 48 hours and is perfect to replace the previous lock on the retirement block gates.

Reply from Lock Shop Direct
Amazingly quick delivery of new (Ex Chubb) Union mortice deadlock with several extra keys cut. All arrived in less than 24 hours from my online order. Good product, efficient service. Highly recommend.

Reply from Lock Shop Direct
A lot of effort was made to ensure the right replacement product was identified.

Reply from Lock Shop Direct
Completely met my needs and exceeded expectations.

Reply from Lock Shop Direct
Easy ordering process. Prompt order fulfilment.

Reply from Lock Shop Direct

Reply from Lock Shop Direct
Locks arrived quickly but unfortunately weren’t suitable for my door (ordered 27/10). I emailed the returns department and heard nothing for over a week. I then called and was told my return would be prioritised, another week passed and still nothing. I emailed them again 4 days ago - no response. It is now the 26/11 and I still have locks they won’t let me return without confirmation from their returns department. Worst online buying experience I have had. Avoid.

Reply from Lock Shop Direct
Another day, no lock - no delivery. No response to my emails. My order number Web-495630 (just sent another follow up email). Horrible customer service.

Reply from Lock Shop Direct
Very good communication via both email and telephone.

Reply from Lock Shop Direct
Really helpful on the phone and delivery the next day. Product was great and easy to fit.

Reply from Lock Shop Direct
NLS managed to deliver my replacement lock the following morning. Great product and service!

Reply from Lock Shop Direct
Item arrived swiftly within the time frame promised. Very well packaged. Absolutely nothing negative to say.

Reply from Lock Shop Direct
Once again second attempt to deliver lost in the post lock. No confirmation, no apologies. No tracking number, no nothing. Just the wait expecting for 2nd lock to arrive. Garden unlocked for 3rd week as a result.

Reply from Lock Shop Direct
Great products and fantastic delivery service (next day) but customer services are terrible and don't do their job or follow up.

Reply from Lock Shop Direct
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