Lock Shop Direct Reviews 250

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally quick delivery, with many receiving their orders the very next day, even when placed late in the afternoon. The products themselves are consistently praised for their quality and accuracy, often arriving well-packaged and exactly as described, with helpful information provided for correct selection. The overall service is described as efficient and top-class, with many appreciating the trouble-free online ordering process and helpful assistance when needed. However, some customers also noted issues with delivery, experiencing delays or lost packages, which led to frustration, especially when needing to secure their homes. Additionally, a few other people felt that there were mistakes in their orders or received damaged items, requiring further action to resolve.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Product

Users describe positive interactions with product, highlighting the quality and effectiveness of items like... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and the... See more

Service

Customers had positive experiences with service, often describing it as great, very good, or excellent.... See more

Quality

People report positive experiences with quality, consistently praising the high standard of items received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more

Company replied

Rated 5 out of 5 stars

I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more

Company replied

Rated 5 out of 5 stars

Amazingly quick delivery of new (Ex Chubb) Union mortice deadlock with several extra keys cut. All arrived in less than 24 hours from my online order. Good product, efficient service. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more

Company replied


Company details

  1. Locks Supplier
  2. Fire Protection Equipment Supplier
  3. Key Duplication Service
  4. Locksmith
  5. Security Equipment Store
  6. Security System Supplier

Written by the company

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

250 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazingly quick delivery of new mortice deadlock

Amazingly quick delivery of new (Ex Chubb) Union mortice deadlock with several extra keys cut. All arrived in less than 24 hours from my online order. Good product, efficient service. Highly recommend.

November 27, 2025
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 1 out of 5 stars

Locks arrived quickly but unfortunately…

Locks arrived quickly but unfortunately weren’t suitable for my door (ordered 27/10). I emailed the returns department and heard nothing for over a week. I then called and was told my return would be prioritised, another week passed and still nothing. I emailed them again 4 days ago - no response. It is now the 26/11 and I still have locks they won’t let me return without confirmation from their returns department. Worst online buying experience I have had. Avoid.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from NLS

NLS managed to deliver my replacement lock the following morning. Great product and service!

November 13, 2025
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 1 out of 5 stars

Once again second attempt to deliver…

Once again second attempt to deliver lost in the post lock. No confirmation, no apologies. No tracking number, no nothing. Just the wait expecting for 2nd lock to arrive. Garden unlocked for 3rd week as a result.

November 14, 2025
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

We cant find you on our system, so I think you have us mixed up with another company? Please can you check this and come back to me.
Regards

Stephen

Rated 4 out of 5 stars

Great products and fantastic delivery…

Great products and fantastic delivery service (next day) but customer services are terrible and don't do their job or follow up.

November 11, 2025
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

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