Bought an Engwe L20 3.0 boost via the bike to work scheme, the signup and voucher redeem process was simple and fast, communication from the team especially Jon was excellent and he kept me informed o... See more
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Review summary
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Reviews shaping this summary
Bought a Kukirin G3 by Dave in Loco Scooters in Cork and the whole experience was smooth from start to finish. He was friendly, honest, and answered all my questions properly without rushing anything.... See more
Company replied
They were very helpful, extremely understanding of my needs due to circumstances and very informative. Jon Barton was the main guy from loco scooters who managed my purchase/delivery process and... See more
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I already knew that Loco scooters were excellent because friends who had previously purchased from the brand had highly recommended them. In addition, I received outstanding service from Diego Martin.... See more
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Company details
Written by the company
LOCO Scooters are an electric scooter and e-bike specialist retailer, manufacturer and repair centre based in Dublin 15 and founded in June 2020. We also stock a huge selection of spare parts for many brands of electric scooter and e-bike.
Contact info
13G Blanchardstown Corporate Park 1, D15YCX5, Ballycoolin, Ireland
- 015242062
- info@locoscooters.ie
- locoscooters.ie
4.7
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Got G2 scooter delivered on 6th of June…
Got G2 scooter delivered on 6th of June emailed by and forth to say it’s nt charging and still nt sorted
June 3, 2026
Reply from LOCO Scooters
Hi Roisin, sorry to hear about your recent experience. I have looked into it and can see that my colleague is over and back with you by email, trying to troubleshoot this issue with you, as you have discarded the box, which makes it harder to physically return the product. We hope to resolve this matter today. Apologies again.
Update: we were unable to troubleshoot remotely, so we're shipping you an empty box to help you to send it back. Hopefully once this is resolved you will have a different opinion of us - we are doing everything we can to assist.
Alex made sure that the scooter I…
Alex made sure that the scooter I purchased was the correct scooter and was very thorough on explaining the different specs. He also rang me to check in make sure the scooter was working okay and my son was getting on okay. Overall very helpful.
June 10, 2026
Reply from LOCO Scooters
Hi Seaneen,
Thanks for the great review.
We’re glad Alex was able to guide you through the options properly and make sure the scooter was the right fit. The follow-up call is also something we’re always happy to do, so it’s great to hear that was appreciated.
Hope your son is enjoying it.
Reply from LOCO Scooters
Hi Patricia,
Thanks for the kind review.
Jon will be delighted to hear you were happy with the customer service.
Thanks again for choosing LOCO Scooters.
We wanted a committed company with…
We wanted a committed company with aftercare and hit the Jackpot with the sales guy giving us the best of attention and excellent advice. We had no knowledge or experience and he reccomended a couple to choose from after asking our needs. Very happy
June 11, 2026
Reply from LOCO Scooters
Hi Belinda,
Thanks for the lovely feedback.
We’re really glad the team were able to take the time to understand what you needed and recommend the right options. Aftercare is a big part of what we try to offer, so it’s great to hear that came across.
Thanks again, and enjoy the scooter.
G2 Master
G2 Master, needs no explanation. Fast delivery to Belfast, good price and looks great, very happy 😁
June 4, 2026
Reply from LOCO Scooters
Hi Mark,
Thank you for the fantastic review! We're delighted to hear that you're happy with your G2 Master and that it arrived quickly in Belfast. It's great to know you were pleased with the price, delivery, and overall look of the product.
We really appreciate you taking the time to share your feedback and hope you enjoy your G2 Master for years to come!
Not happy with service and engagement -
June 4, 2026
Reply from LOCO Scooters
Hi Neville/Charlie, sorry to hear you had a poor experience. My colleague in customer care will be back in the office on Tuesday and will reach out to see what went wrong and how it can be rectified. Enjoy the rest of your weekend 😊
I went in today and I got the help I…
I went in today and I got the help I needed and Jon is a very nice person to me as a customer I really appreciate his efforts
June 13, 2026
Unprompted review
Reply from LOCO Scooters
Hi Gloria,
Thank you for your kind review.
We're so pleased to hear that you received the help you needed during your visit. We'll be sure to pass your lovely feedback on to Jon, who will be delighted to know that his efforts made a positive difference to your experience.
We truly appreciate your support and look forward to welcoming you again in the future.
Excellent Customer Service Despite Delivery Delay
At the time of purchase, the estimated delivery time shown was one working day. In reality, it took 15 working days. However, Jon Barton’s customer service in responding to my several emails was impeccable. He always replied clearly, and I could see that he did everything possible to ensure the delivery was made as quickly as possible.
June 12, 2026
Reply from LOCO Scooters
Hi Robson,
Thanks very much for taking the time to leave us a review.
Just to clarify, all of our bikes are advertised with an estimated 2–3 week lead time, so we’re happy to see your order arrived well within the expected timeframe.
We completely understand that waiting can still be frustrating, and we’re very glad Jon was able to help keep you updated throughout and get the bike to you as soon as we possibly could.
Thanks again for your patience, and we hope you enjoy the bike.
Reply from LOCO Scooters
Hi Ruslan,
Thanks very much for the 5 stars. Great to hear you're happy with the fast shipping and great service.
That's what we're always aiming for.
My son had a really fun time on it and…
My son had a really fun time on it and he won’t stop using the PlayStation and would beg to go outside on it
June 2, 2026
Reply from LOCO Scooters
Hi,
Thanks for leaving a review.
That’s brilliant to hear, sounds like the scooter is doing a good job getting him outside and away from the PlayStation!
Just give us a call if you ever need any help.
Reply from LOCO Scooters
Hi Lucas,
Thanks very much for the great review.
We’re glad to hear everything went smoothly and that you were happy with the service.
If you ever need anything down the line just give us a shout.
What a brillant service from start to…
What a brillant service from start to finish with Loco Scooters. I ordered a Fiido D3 Electric bike and only had to wait less than 2 wks. Brought it home so easy to assemble! Got a call a few days later from Jon asking how everything was and if we were happy, we'll definitely be shopping here again! Thank you LOCO Scooters 😀
June 6, 2026
Reply from LOCO Scooters
Hi Barbara,
Thanks so much for the lovely review.
We’re delighted you had such a smooth experience with us and that the bike is working out well for you. It’s always nice to hear when a customer feels looked after after the order too.
Thanks again for choosing LOCO Scooters, and we’d be happy to help again anytime.
Reply from LOCO Scooters
Hi Aija,
Thanks for the review.
Glad to hear you’re happy with everything.
Thanks again for choosing LOCO Scooters.
Great company to deal with
Great company to deal with, fantastic communication, Jon was great to deal with and kept me informed at all times.
Bike was built and ready to go fully charged, and the bike2 work scheme was easy to work thru with Jon .
June 10, 2026
Reply from LOCO Scooters
Hi Christopher,
Thanks very much for the great review.
Great to hear the Bike to Work process went smoothly.
We’ll make sure Jon sees your kind words. Enjoy the new bike.
I am very satisfied with my purchase…
I am very satisfied with my purchase and it was delivered very quickly, as expected.
May 29, 2026
Reply from LOCO Scooters
Hi Cevzel,
Thanks for taking the time to leave us a review.
Great to hear you’re happy with your purchase and that the delivery arrived quickly as expected.
Thanks again for shopping with LOCO Scooters.
Amazing Customer Service
Purchased two Engwe e-bikes and some accessories and the process, start to finish, was great.
Even though there were some issues (delays, faults etc), every one of them was handled fantastically by Jon, who kept me informed and up-to-date, and we now have two perfect bikes, helmets etc. It's not often a company makes you feel valued as a customer but Loco is the exception.
Would definitely recommend Loco Scooters and a second recommendation for Jon to receive whatever customer service awards the company hands out.
June 8, 2026
Reply from LOCO Scooters
Hi Eugene,
Thanks for such a great review.
Really appreciate your patience while the issues were being worked through, and we’re delighted to hear everything was handled well.
It’s great to hear Jon made you feel valued as a customer, that's what we aim for. We’ll be sure to pass your comments on to him.
Thanks again and enjoy the bikes!
customer service is brilliant
customer service is brilliant , excellent help on any queries and delivery was as predicted
May 26, 2026
Reply from LOCO Scooters
Thanks for the review, Keith! Helping customers with any questions they have is a big part of what we do, so it's great to hear that you had such a positive experience. We appreciate your support and look forward to serving you again. 😊
Ordered some spare brake pads for my…
Ordered some spare brake pads for my sons scooter, fast delivery friendly staff 👌🏼
May 28, 2026
Reply from LOCO Scooters
Thank you for your review, Mark! We're delighted to hear that your brake pads arrived quickly and that you had a positive experience with our team. If you need anything in the future again, we're here for you!
Jon from loco scooters was so helpful…
Jon from loco scooters was so helpful we had phoned him to ask about the different scooters he was patient and answered all our questions... The scooter we got they build it for us and was so glad they did was built to such a good safety standard.... Jon even gave us a follow up call to much sure we where happy and every thing was OK with our scooter and once again he answered a few questions for us.... Highly recommend this place the staff so helpful.... So glad we travelled down to the store
June 10, 2026
Reply from LOCO Scooters
Thank you so much for your fantastic review, Samantha! We're delighted to hear that Jon was able to help you find the right scooter and answer all of your questions along the way. We believe that building and safety-checking every scooter to a high standard is an important part of the service we provide, so it's great to know that gave you confidence in your purchase. We're especially pleased that Jon's follow-up call and ongoing support made a positive impression. Thank you for making the trip to visit us, and for your recommendation. We hope you enjoy your scooter and we're always here if you need anything in the future! 😊
Exceptional service from start to finish
Went above and beyond to get me a bike ASAP and get it down to me in Cork as quick as possible once I explained my circumstances in needing a bike SAP
Big shout out to Jon who made it all happen. Always available to take a call and kept me updated through the entire process.
An almost unheard of level of customer service in this day and age
June 10, 2026
Reply from LOCO Scooters
Thank you so much for your wonderful review, Peter! We're delighted to hear that we were able to get your bike to Cork quickly when you needed it most. Going the extra mile for our customers is what we're all about, and it's fantastic to hear that Jon's communication, dedication, and support made such a positive difference throughout the process. We'll be sure to pass on your kind words to him.
If you ever need any help in the future we're here for you!
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