Bought an Engwe L20 3.0 boost via the bike to work scheme, the signup and voucher redeem process was simple and fast, communication from the team especially Jon was excellent and he kept me informed o... See more
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Review summary
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Bought a Kukirin G3 by Dave in Loco Scooters in Cork and the whole experience was smooth from start to finish. He was friendly, honest, and answered all my questions properly without rushing anything.... See more
Company replied
They were very helpful, extremely understanding of my needs due to circumstances and very informative. Jon Barton was the main guy from loco scooters who managed my purchase/delivery process and... See more
Company replied
First class custmer service. 2 emails answered immediately. Loco rang me up twice to keep me informed. Shipping agent even rang to agree delivery day. I cannot recommend them enough.
Company replied
Company details
Written by the company
LOCO Scooters are an electric scooter and e-bike specialist retailer, manufacturer and repair centre based in Dublin 15 and founded in June 2020. We also stock a huge selection of spare parts for many brands of electric scooter and e-bike.
Contact info
13G Blanchardstown Corporate Park 1, D15YCX5, Ballycoolin, Ireland
- 015242062
- info@locoscooters.ie
- locoscooters.ie
4.7
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I had a mix up with my purchase and…
I had a mix up with my purchase and paddy rectified the situation just like to thank him for his prompt action once it happened all good now my grandson loves his new scooter and new helmet
August 26, 2026
Unprompted review
Reply from LOCO Scooters
Hi there,
Thanks for the review.
We’re glad we could get the mix-up sorted quickly and that everything worked out well in the end.
Great to hear he's loving the new scooter and helmet.
Five stars for a truly hassle-free…
Five stars for a truly hassle-free experience! The G2 max is durable and reliable, and the customer service team provides excellent support.
March 5, 2026
Reply from LOCO Scooters
Hi Goran,
We really appreciate the 5 stars.
Great to hear the G2 Max has been going great, and we’re glad the team could help make it a great experience.
Thanks again from all of us at LOCO Scooters.
Fantastic Service
Fantastic Service - Quick Turnaround & Hassle-Free Warranty Repair!
I couldn't be happier with the service at LOCO
Scooters! I brought my bike in for a repair, and they handled the entire process under warranty with zero fuss.
The customer service was top-tier from start to finish-friendly, direct, and completely transparent about what needed to be done. Best of all, they had it fully repaired and back to me in just a few days.
Finding a shop that actually honours warranties swiftly without endless runarounds is rare, but LOCO Scooters delivered 100%. Highly recommended for anyone looking for reliable repairs and exceptional service!
August 22, 2026
Unprompted review
Reply from LOCO Scooters
Hi Jakes,
Thanks for the fantastic review.
Love to hear the warranty repair made the whole process go smoothly and without any hassle.
We really appreciate the recommendation too.
Thanks again from the LOCO team.
Awesome Customer Service
Jon Barton is an absolute saint and I consider myself extremely lucky that I had him as my customer service agent. He was super quick to answer all my questions, very empathetic and kind and really did go the extra mile when it comes to making sure the customer has a good experience. Overall I had a very good experience even though the bike was delivered damaged I ended up with exactly what I ordered, a single day later - also thanks to Jon and the amazing team at the Cork store. I work at a place with 500 people and If I so much as overhear a conversation about Bike2Work I will recommend this store 100%.
I am now off to enjoy my bike in the sun~ Yay! (11/10)
August 21, 2026
Unprompted review
Reply from LOCO Scooters
Hi Maja,
Thanks so much for the lovely review. We’re really happy Jon and the team were able to get everything sorted for you so quickly.
We really appreciate the recommendations to your colleagues.
Enjoy the bike, and thanks again from all of us at LOCO.
Excellent service
Excellent service! Bike was delivered faster than getting groceries delivered!
Jon was very professional, polite and answered every query I had.
August 21, 2026
Reply from LOCO Scooters
Hi Akash,
Thanks for the great review. We’re glad Jon was able to help with your Bike to Work questions and that the delivery was quick.
Thanks again from the LOCO team.
Great service
Great service, continued updates through the order and delivery process
August 20, 2026
Unprompted review
Reply from LOCO Scooters
Hi Michael,
Thanks for the review. Great to hear the updates throughout the order were helpful.
We really appreciate it.
Reply from LOCO Scooters
Hi Helen,
Thanks for the lovely review. Happy to hear the service was fast and friendly.
Thanks again from all of us at LOCO.
Excellent
From my initial enquiry some time ago, I would highly recommend locoscooters to anyone. Very pleasant staff who answer any questions you might have. I ordered a PURE Mclaren e scooter which I'm very impressed with. It was delivered the next day. 10 out of 10. Thank you Locoscooters.
August 17, 2026
Unprompted review
Reply from LOCO Scooters
Hi Des,
Thanks for the great review. We’re glad you’re impressed with the Pure McLaren and that it arrived so quickly.
We really appreciate the recommendation.
Really bad experience
1/5. Extremely frustrating experience.
I ordered a metal support bracket and rear mudguard. The first package contained incorrect/incompatible parts, and the mudguard arrived without the required components. I contacted customer service multiple times and experienced significant delays in getting responses.
I also travelled to Dublin to resolve the issue in person after being told the correct parts had already been shipped. I was then sent incorrect parts again, including the same plastic bracket I had previously returned.
The eventual metal bracket was also incompatible with my scooter, and two additional required parts weren't available at the store. After approximately a month of trying to resolve the issue, I ultimately received a refund.
I'm leaving this review based on my experience with the ordering and customer-service process.
August 19, 2026
Unprompted review
Reply from LOCO Scooters
Hi Nikodem, as you well know now, we made every effort possible to help you here. You quite rightly left us a once star review when we sent you the wrong parts. I spoke to you once you had received what you ordered, and it turned out you had actually ordered the wrong parts.
Feeling your pain, I offered to refund you in full for the order, provide the parts you needed for free, and actually do the repair for you (also for free).
This promoted you to leave this second one star review. Unsure what more can be said but we remain available to help if you require it.
Reply from LOCO Scooters
Hi Joan,
Thanks for the lovely review. We’re happy to hear the team looked after you well.
Thanks again from all of us at LOCO.
Scooter is brilliant
Scooter is brilliant and even though it took a couple of weeks to come we were gifted for Ower wait so that was well worth it and even more worth it that actually there was more to the scooter than we thought so extra bonus again thanks again. Jordon
August 5, 2026
Reply from LOCO Scooters
Hi Jordon,
Thanks for the great review. We’re happy to hear the scooter was worth the wait in the end.
Enjoy the new scooter, and thanks again from the LOCO team.
Great service
Great service, friendly staff who kept us up to date on shipping, my son is very happy with his scooter.
August 5, 2026
Reply from LOCO Scooters
Hi Tara,
Thanks for the great review. We’re glad the team kept you updated and that your son is happy with his scooter.
Enjoy the new scooter, and thanks again from all of us at LOCO.
contacted us to explain our situation paddy was great
great product and after talking to paddy i recieved my scooter one happy boy
August 14, 2026
Reply from LOCO Scooters
Hi James, following our conversation yesterday, I am hopeful that you might reconsider this review. Please let me know if I can help you out any further, and apologies again.
I ordered my son kurkin from here it…
I ordered my son kurkin from here it came 4 days later
My son over the moon
So happy with the scootor come well packed
Deffo would recommend ordering from here again
August 17, 2026
Unprompted review
Reply from LOCO Scooters
Hi Charley,
Thanks for the great review. We’re really happy to hear and really appreciate the the recommendation.
Thanks again from all of us at LOCO.
Always well assisted!
I was well assisted every time I bought a scooter in the Portobello shop. The staff on the phone is amazing; they always answer my calls to clarify my doubts. Pre and pos sales are amazing.
August 8, 2026
Reply from LOCO Scooters
Hi Mari,
Thanks for the lovely review. We’re really happy to hear you’ve been well looked after both in store and over the phone.
We really appreciate your continued support from all of us at LOCO.
Well I would like to say not the best…
Well I would like to say not the best the scooter is ok came with a scratch on the front I have now covered up and didn’t come with all the screws took ages to deliver kept getting delayed not just because of the moving warehouse after there were more
August 17, 2026
Unprompted review
Reply from LOCO Scooters
Hi Isaac,
Thanks for leaving a review.
We’re sorry to hear there were issues with the scooter, but we’re having difficulty finding an order or any correspondence with our after-sales team under this name.
We would like to help get this resolved, so please contact us at info@locoscooters.ie with your order details and a member of the team will be happy to assist.
The LOCO Scooters Team
I’m very disappointed with my…
I’m very happy with how LOCO Scooters handled my issue. Although I initially had a problem with my order, their team took the time to listen, communicate with me, and find a solution that I was genuinely happy with.
They were very helpful, professional, and cooperative throughout the process, and I really appreciate the effort they made to resolve everything fairly. It’s reassuring to see a company that takes customer concerns seriously and works hard to make things right.
Thank you to the LOCO Scooters team for the excellent customer service. I’m very satisfied with the way everything was resolved and I’m happy to give them 5 stars.
August 7, 2026
Reply from LOCO Scooters
Hi Maha,
We’re sorry to hear about the disappointing experience.
To clarify, when the cancellation was requested, the order had already been dispatched with the courier. We contacted the courier to request that the parcel be returned to us, and we also advised that delivery should not be accepted if attempted.
The return and refund process was explained clearly at the time. As advised, the refund could only be processed once the order had been returned to us.
We are a little confused by the comment around communication, as we have checked the record and can see that each enquiry received a response from our team throughout the process, including after you changed your mind and chose to cancel the order for a refund.
The refund was issued this morning as soon as the agent was informed by our warehouse team that it had been received back and inspected yesterday.
We understand the delay was frustrating, which is why a complimentary gift was offered as a goodwill gesture. However, once an order has left us, the return process depends on the courier physically returning the parcel.
The LOCO Scooters Team
I would definitely recommend…
I would definitely recommend LocoScooters. Customer Service is very responsive. Puts you at ease with any issues. Great experience from start to finish. I will certainly be using them again
August 6, 2026
Reply from LOCO Scooters
Hi Joanne,
Thanks very much for the lovely review.
Great to hear the team were able to help and put you at ease. We really appreciate the recommendation.
Thanks again from the LOCO team.
Reply from LOCO Scooters
Hi Lauren,
Thanks for the great review.
Really appreciate the kind words.
All the best, from the LOCO team.
I am very happy with my purchase!
I am very happy with my purchase in Loco scooters. Excellent customer service provided by Jon! Handling "bike to work"process was very good.
August 14, 2026
Unprompted review
Reply from LOCO Scooters
Hi Jakub,
Thanks very much for the review.
Great to hear the Bike to Work process went smoothly and that you were happy with the service.
The LOCO Scooters Team
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