Bought an Engwe L20 3.0 boost via the bike to work scheme, the signup and voucher redeem process was simple and fast, communication from the team especially Jon was excellent and he kept me informed o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
LOCO Scooters are an electric scooter and e-bike specialist retailer, manufacturer and repair centre based in Dublin 15 and founded in June 2020. We also stock a huge selection of spare parts for many brands of electric scooter and e-bike.
13G Blanchardstown Corporate Park 1, D15YCX5, Ballycoolin, Ireland
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased new Engwe 3.0 pro boost with the assistance of Jon and all he was short of doing for me was cycling it. Absolute brilliant sales man, always a quick reply to whatever query i had and after receiving the bike and using it, I am delighted with it.
Top man Jon, thanks for all your help.

Reply from LOCO Scooters
Quick turnaround time, kind staff, gave me all details timely, delivered to the door!

Reply from LOCO Scooters
Easy to deal with. Staff were straight up about everything even at the risk of losing a sale they tell you all the pros and cons… best thing about buying from the shop is the come back you have if anything goes wrong… I got the loco care package which I’d strongly advise anyone who’s buying anything electrical with wheels to get… it’s major peace of mind… anyway , I bought a g2 master from the shop in blanch and my brother went the following week and bought the g2 ultra from the shop in portobello… way better than buying online, as if there are any issues, you can go back to them and they’ll look after you

Reply from LOCO Scooters
Amazing fast delivery for free good customer support and the scooter came in good quality fully working and is faster then all my friends g4 s

Reply from LOCO Scooters

Reply from LOCO Scooters
Test ride was painless, simple and helpful with regards to checking out how good a scooter is. Jon in the store was very helpful, providing details and recommendations across all the scooters I asked about. I went with the Loco City and after a day's ride it was perfect for me.

Reply from LOCO Scooters
loco scooters were really helpful and assisted me all the way through the sale of the Dualtron electric scooter, I was helped all the way through by Diego at loco scooters he was really helpful and answered all my questions that helped me a lot these guys a great and will help you find the scooter you like

Reply from LOCO Scooters
Dave gave a me great description of all the Scooter availables and help me to choose the correct one.

Reply from LOCO Scooters

Reply from LOCO Scooters

Reply from LOCO Scooters
Very helpful and good communication. Took a while to get the bike but this was due to the supplier not Loco Scooters.

Reply from LOCO Scooters
I am pleased with my purchase and everything went normal. They showed customer support all the way through and even recently I fixed my escooter with them. The only thing I would like to suggest is to provide tracking information through the Shop app provided you take sales from that app too as I had to request your customer care for that and they provided a separate link to the delivery courier website which is fine with me but it would be a much better experience with tracking provided in the Shop app which still shows waiting for details on that order. Yeah, good experience overall and customer support.

Reply from LOCO Scooters
Jon Barton kept me updated on my bike every week, or whenever I called. He was always helpful and answered all of my questions.
When I went to collect the bike, I noticed a small scratch. I pointed it out to the team, and they explained that it had come that way from the box. They acknowledged the issue without any hassle and kindly gave me some free accessories to make things right. I really appreciated their customer service and willingness to keep me happy.
Unfortunately, I don’t remember the names of the staff who looked after me in the shop, but everyone I dealt with was friendly, kind, and welcoming.
Thanks to the entire Loco Scooters team—I had a great experience and would happily recommend them.

Reply from LOCO Scooters
Customer service support is great! Hard to get such an experience these days. Well done LOCO ESCOOTERS!!!

Reply from LOCO Scooters
I love buying in this store, I confess that in my first experience it was not legal, but the company improved a lot in terms of final service with customers, congratulations on the improvements and speed of deliveries. In addition to arriving everything very well packaged.

Reply from LOCO Scooters
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.