Jaquline, at the West Ealing branch, has been incredible from start to finish. She made the whole process as easy and smooth as possible. Helpful and considerate, even though we met her in sad cir... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Deb at Barnes Shepherd's Bush guided me through every step, let me tailor the service to my mother's wishes, put up with me dropping in every few days and giving gentle reminders of things to do. The... See more
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Shannen from the Esher branch was absolutely amazing throughout. Her kind and caring attention to detail made the whole experience so much more calming. At the chapel of rest, she led me through... See more
Company replied
Thank you to the kind staff at Lodge brothers in Chertsey who helped to say goodbye to our precious Mum. Nothing was too much trouble for them. Everyone was so kind, patient, compassionate and attenti... See more
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Company details
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
Ludlow House Ludlow Road, TW13 7JF, Feltham, United Kingdom
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5.0
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Mia was so helpful and caring and…
Mia was so helpful and caring and sympathetic
and explained everything to us .Couldn’t do it our selves we needed Mia .Lovely Person x
Pat Louise & David
May 13, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your wonderful 5-star review. We are delighted to hear that Mia was able to help and support you throughout the process. Her caring, understanding and thorough approach is exactly the level of service we strive to provide and we are pleased she was able to explain everything clearly and make things easier for you. We will be sure to pass on your kind words to Mia. Thank you again for your feedback. Kind regards Robert Lodge
Empathetic and helpful throughout - guiding us through a traumatic period.
The whole experience was exemplary. Right from first contact, Victoria at Lodge in Lightwater did everything to ease the process and take away any stress. She was so empathetic and helpful throughout - guiding us through a traumatic period with real care. Couldn't give her a higher recommendation.
Currently using Lodge Legal department to progress probate - being a little slow in their processes to date.
June 12, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to share your experience. We are delighted to hear that Victoria provided such outstanding support, helping to make a difficult and emotional time more manageable through her care, understanding and guidance. Your recommendation will mean a great deal to her and the team. We also appreciate your comments regarding the probate process and value your honest feedback. Your observations will help us continue to improve the service we provide. Kind regards Robert Lodge
Very professional
Very professional, caring and personal. Everything was perfect. Special thanks to Chris Carr
May 29, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your thoughtful feedback. We are delighted to hear that the arrangements were handled with such care and attention by Chris, and that everything came together just as you had hoped. Kind regards Robert Lodge
Care and consideration all the way
Clear and precise information in all aspects. Caring thoughtful staff. Excellent communication throughout
June 4, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are pleased to hear that you felt well informed and that the team provided considerate support every step of the way. Your appreciation will be shared with everyone. Kind regards Robert Lodge
Why get the rest get the very best
Why get the rest get the very best
What exceptional professional service and empathy for beginning to end
June 4, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for such a glowing recommendation. We are delighted to hear that the care and attention you received exceeded your expectations and that every aspect was handled with compassion and expertise. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. Your thoughtful words are greatly appreciated and will be shared with our team. It was a privilege to assist you. Kind regards Robert Lodge
Invaluable assistance
Thank you to the caring and highly professional guidance from Cyd, the process of organising my husband funeral has been smooth and made my grief bearable. Everything was perfect. My children and I are very grateful to Cyd and Chris for all their invaluable assistance .
June 3, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a heartfelt message. We are truly pleased to hear that Cyd’s compassionate guidance helped ease the burden during such a difficult time. It means a great deal to know that you and your children felt supported throughout. Kind regards Robert Lodge
We found the staff very lovely
We found the staff very lovely, welcoming & very helpful, it was a very difficult time but they where all great guiding us through out the process.
June 3, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. We are grateful for your comments and pleased to hear that our team were welcoming, supportive and helpful. It is important to us that families feel guided and cared for throughout the process and we appreciate you taking the time to share your experience. Kind regards Robert Lodge
We found your service and staff kind,
We found your service and staff kind,
knowledgeable and sympathetic to our needs and requests
May 4, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind . We are review. We are pleased to hear that you found our team to be kind, knowledgeable and understanding of your needs and wishes. Your comments are greatly appreciated and will be shared with the team. Kind regards Robert Lodge
EXEMPLARY AT SHEPPERTON
At Shepperton office the information and advice provided, especially by Jackie, was exemplary. Everything done in a caring and sensitive way at this difficult time. Nothing was too much of a bother. A very professional but also a personal experience geared to individual circumstances. Thank you so very much.
June 1, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. We are delighted to hear that the support, information and advice you received at our Shepperton branch met your expectations during what we understand can be a very difficult time. Jackie and our team are committed to providing a caring, sensitive and personalised service to every family, so it is wonderful to know that this was reflected in your experience. Your appreciation means a great deal to us and we will be sure to share your feedback with Jackie. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-star review. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Kind regards Robert Lodge
David Freeland Review
The office staff from start to finish made the whole process so easy and explained everything carefully. All communications whether by email or phone were respectful and clear. The service team were very helpful and had some good ideas on the day of the funeral service.
June 2, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your thoughtful feedback. We are grateful that the team were able to provide such a level of service. It is our priority to ensure that our clients feel supported every step of the way. Your appreciation means a lot to us. Kind regards Robert Lodge
Professional, caring, and extremely helpful
Recommended by a friend Lodge Bros were very responsive for an unexpected death. Always professional yet very gently, they guided me through the myriad of necessary steps. Susan helped enormously with the planning and execution of a wonderful service for my wife. And on the day they were flawless.
June 2, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a heartfelt message. We are pleased to hear that the team provided calm and thoughtful support during such an unexpected and difficult time. It is wonderful to know that Susan was able to help create such a meaningful service for your wife and that everything on the day was carried out seamlessly. Kind regards Robert Lodge
The team led by Julie at the Twickenham…
The team led by Julie at the Twickenham branch worked closely with us and was instrumental in the support from the start to finish. Every support was given with clarity and email details of the steps addressed to the relevant persons with good profession.
May 29, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your thoughtful feedback. We are pleased to hear that Julie and the team provided clear guidance and dependable support throughout the entire process. It is especially meaningful to know that communication was handled so carefully and professionally. Kind regards Robert Lodge
Great support at a difficult time
A second call on Lodge Bros, and their service was again excellent and professional from beginning to end. We felt informed and supported through the whole process, and my thanks to all the staff who supported us in the planning and completion of this funeral.
January 27, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind words and for placing your trust in Lodge Brothers once again. We are truly grateful for your feedback and are pleased to hear that you felt informed and supported throughout the arrangements. Providing compassionate and professional care during such an important time is at the heart of what we do. We will be sure to share your thanks with all the team members involved. Kind regards Robert Lodge
All the staff I came in contact with…
All the staff I came in contact with were very kind, polite and sensitive. From my first visit to the funeral and afterwards , I was helped through the whole funeral process. Nothing was too much trouble.
April 20, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are pleased to hear that the team provided considerate support throughout every stage, helping to guide you through the arrangements with care and understanding. Kind regards Robert Lodge
Very approachable and helpful staff
January 8, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind review. We are pleased to hear that you found our staff approachable and helpful. Providing compassionate support and guidance is at the heart of what we do and your feedback is greatly appreciated. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Di Day
The initial meeting was informative and good also information received was good. Any items that needed to be booked were complete and we were kept informed. Vicar and destination booked and the cars with drivers were on time , the guys who accompanied the cars were excellent and one calling before to make sure all was OK. All in all good experience. M Wright
May 22, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind review. We are pleased to hear that you found the arrangements and communication throughout to be helpful and informative. It is reassuring to know that everything ran smoothly on the day and that our team provided the support and professionalism you expected. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Professional and compassionate
Extremely happy with the service provided by Lodge Brothers in Twickenham. A difficult time was certainly made easier by the professional and compassionate way with which Julie took us from our first meeting through to the funeral for Mum.
June 4, 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Your appreciation will mean a lot to Julie. Kind regards Robert Lodge
Mum appreicated the home visit from…
Mum appreicated the home visit from Mark due to her mobility problems.All instructions noted and caried out as planned.
Jackie and Mark were friendly,helpful and very approachable at such a very difficult time.
Lovely respectful personal service carried out by Richard at the crematorium.
Good suggestions made at the crematorium from pallbears regarding talking family flowers in to chapel.
Mum was very pleased with the way her wishes were carried out for Dad.
Good personal honest advice from Lorna from the Legal service team regarding whether probate required.
May 28, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such detailed feedback. We are so pleased to hear that the support provided to your mum helped make a very difficult time more manageable, particularly the home visit. It is wonderful to know that everything was carried out as requested and that Jackie and Mark provided such considerate and compassionate support throughout. We are also glad the guidance from both the team on the day and Lorna were helpful and reassuring. Kind regards Robert Lodge
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