Jaquline, at the West Ealing branch, has been incredible from start to finish. She made the whole process as easy and smooth as possible. Helpful and considerate, even though we met her in sad cir... See more
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Review summary
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Reviews shaping this summary
Deb at Barnes Shepherd's Bush guided me through every step, let me tailor the service to my mother's wishes, put up with me dropping in every few days and giving gentle reminders of things to do. The... See more
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Shannen from the Esher branch was absolutely amazing throughout. Her kind and caring attention to detail made the whole experience so much more calming. At the chapel of rest, she led me through... See more
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Thank you to the kind staff at Lodge brothers in Chertsey who helped to say goodbye to our precious Mum. Nothing was too much trouble for them. Everyone was so kind, patient, compassionate and attenti... See more
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Company details
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
Ludlow House Ludlow Road, TW13 7JF, Feltham, United Kingdom
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5.0
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Extremely helpful and kind
Very helpful with everything at a stressful time and particularly the attention to details
June 4, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are pleased to hear that the team was able to provide valuable support and that care taken with every detail. Your appreciation means a great deal. Kind regards Robert Lodge
All the arrangements were excellent.
June 16, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your 5-star review. We are deeply grateful for your positive feedback. Kind regards Robert Lodge
Very professional and friendly service
Very professional and friendly service. Staff were very understanding and supportive, nothing was too much trouble. Would recommend.
June 17, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are pleased to hear that the team provided both guidance and compassion throughout. It means a great deal to know that you felt well cared for. Your recommendation is sincerely appreciated. Kind regards Robert Lodge
Julie from the Twickenham office was…
Julie from the Twickenham office was amazing. She was kind, understanding, patient, knowledgeable, thorough, proactive and very responsive. Thank you for helping us through such a difficult time.
June 17, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your wonderful feedback. We are delighted to hear that Julie provided such exceptional support. Providing empathy and professionalism is at the heart of what we do, and it is reassuring to know that we were able to meet your needs during such a sensitive time. Kind regards Robert Lodge
Memorial Stone
We had a memorial stone for my dad grave made by Lodge Brothers Masons . We were pleased with the whole process form choosing the memorial stone which was Granite Book, to the engraving of the stone. The stone looked just like the proof. We also had a picture was is clear and a nice touch to the wording and memory of my dad. Thank you Mary ( memorial Administrator)
Thank you so much, it was so nice to see my mum feel that she has been able to respect his wishes and have him buried in a comfortable place with a fitting memorial stone to mark his life. Thank you Lodge Brothers.
June 20, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a heartfelt message. We are delighted to hear that you were pleased with every aspect of the memorial process and that the finished granite book and engraving reflected exactly what you had hoped for. Your kind words will mean a great deal to Mary and the whole team. Kind regards Robert Lodge
Outstandingly professional with understanding, warmth and empathy.
Both ladies were absolutely amazing. Attentive, sympathetic and honest. There were some small miss communications though who is responsible for these could never be truly understood. My experience was that, when I highlighted the miscommunications, they were addressed immediately and everything possible was done to address them. I am also very grateful to all the staff who accompanied my mum and drove us all to and from the crematorium. They were so absolutely respectful that, even when ‘we’ tried to make jokes, they stood firm with their professionalism. Their warmth and support was evident throughout.
April 24, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that the care, honesty and attentiveness shown by the team provided reassurance and support throughout such a difficult time. We also appreciate your understanding regarding the minor communication issues and are pleased that any concerns raised were dealt with promptly and with genuine commitment to putting things right. Your kind words and constructive comments are greatly appreciated. Kind regards Robert Lodge
The service was arranged very well.
The service was arranged very well.
The staff were so helpful, nothing was a problem. The respect and dignity shown to my family and the person we lost was wonderful
May 28, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your thoughtful feedback. We are pleased to hear that the arrangements were carried out so smoothly. It means a great deal to know that your family and your loved one were treated with the utmost care and consideration throughout. Kind regards Robert Lodge
Everything went very smoothly
June 2, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-star review. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are delighted to hear that Susan’s thoughtful and welcoming approach provided comfort and reassurance throughout the arrangements. Kind regards Robert Lodge
Very gentle and soothing staff made a…
Very gentle and soothing staff made a very difficult time much less painful to get through. Prompting us through each stage and decision that had to be made. We are extremely grateful.
June 2, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing your experience. We are so pleased to hear that the team’s calm approach helped ease some of the burden. Knowing that you felt supported and guided through each step of the arrangements means a great deal to us. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-star review and for your kind words about our service. We are truly glad to hear that our team was able to provide such comprehensive support. Kind regards Robert Lodge
From my first phone call to the end of…
From my first phone call to the end of my mums funeral … the service, kindness and respect was second to none … thank you all so much for making a very difficult time bearable
June 9, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your heartfelt message. It means a great deal to hear that every stage was handled with genuine care and dignity, helping to ease some of the burden at a difficult time. Your appreciation will be shared with everyone. Kind regards Robert Lodge
Outstanding
I have to say that during a very difficult time Lodge Brothers were amazing. Cyd was our point of contact and the support, guidance, communication and empathy given was simply outstanding.
Thank you Cyd, thank you to the rest of the team.
June 17, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your thoughtful feedback. We are grateful for your kind words and pleased to hear that Cyd provided such exceptional support. It means a great deal to know that her guidance and compassion made a positive difference when it was needed most. Kind regards Robert Lodge
Kerry was amazing so helpful kind and…
Kerry was amazing so helpful kind and understanding. Paul the conductor was also absolutely lovely too. Could not have hoped for a better experience at a sad time.
Thank you all so much.
June 2, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your heartfelt feedback. We are delighted to hear that Kerry provided such thoughtful support throughout and that Paul’s presence on the day brought reassurance and comfort. Your appreciation will mean a great deal to them both. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your 5-star review. It is important to us that you felt supported by the team. We are grateful for your positive feedback. Kind regards Robert Lodge
From the beginning to the end of…
From the beginning to collecting my mum and the end of arranging my mum’s funeral, Chris at Lodge Brother’s in Englefield Green was amazing, sensitive, caring, attentive to every detail and bless her always there to answer my telephone call’s or when we came into the office to any questions or concerns from myself or my dad in arranging my mum’s funeral. Chris isn’t just an employee of Lodge Brother’s, she was a very caring, supportive friend and gave me great comfort through the loss of my beautiful mum. Chris helped and guided me to put together the Order of Service and she kindly read through my Eulogy to check it was ok. Thank you Chris, with all of my heart. Deborah xx
December 16, 2025
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a heartfelt tribute. We are deeply touched to hear how much Chris meant to you and your family during such a difficult time. It is wonderful to know that her compassion and attention to detail provided not only practical support but also comfort and reassurance when you needed it most. Helping you create a meaningful service for your mum and being there to answer questions along the way is exactly the level of care we strive to provide. Kind regards Robert Lodge
Service and staff
Service and staff. You were very patient with my 91 year old mother, and you gave her the time she need.
June 8, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are especially pleased to hear that your mother felt supported and never rushed during the arrangements. It is important we take the time to listen and provide reassurance. Kind regards Robert Lodge
Things went extremely smoothly from…
Things went extremely smoothly from start to finish. From collecting my dear mum when she had passed to her cremation. Kim was very helpful with regards to organising all that was needed and made everything effortless on which was a very emotional journey for us as a family. Would like to say a big thank you to all the Staff at Lodge Brothers who provided a very professional service.
April 30, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to share such kind feedback. We are honoured to have supported you and your family during this difficult time. It is reassuring to know that everything went smoothly from the care of your dear Mum through to the cremation arrangements, helping to ease some of the burden during such an emotional journey. Kim and the entire team will be pleased to hear that their support, guidance and professionalism made a positive difference. We are committed to providing compassionate care and ensuring every family feels supported throughout the process. Thank you for your trust in Lodge Brothers. Kind regards Robert Lodge
Dignified and Caring Service
Thank you so much to Rob and the Team for conducting a most caring, dignified and exemplary service for Mum. And for the genuine consideration and compassion you have shown to me and my sister.
May 21, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind words. We are deeply honoured to have been able to support you and your family. Rob and the team will be touched to know that their care, compassion and dedication helped provide a dignified and meaningful service for your Mum. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-star review. We are so pleased to hear that you found our service very helpful. We appreciate your feedback. Kind regards Robert Lodge
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