Jaquline, at the West Ealing branch, has been incredible from start to finish. She made the whole process as easy and smooth as possible. Helpful and considerate, even though we met her in sad cir... See more
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Review summary
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Deb at Barnes Shepherd's Bush guided me through every step, let me tailor the service to my mother's wishes, put up with me dropping in every few days and giving gentle reminders of things to do. The... See more
Company replied
Shannen from the Esher branch was absolutely amazing throughout. Her kind and caring attention to detail made the whole experience so much more calming. At the chapel of rest, she led me through... See more
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Thank you to the kind staff at Lodge brothers in Chertsey who helped to say goodbye to our precious Mum. Nothing was too much trouble for them. Everyone was so kind, patient, compassionate and attenti... See more
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Company details
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
Ludlow House Ludlow Road, TW13 7JF, Feltham, United Kingdom
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5.0
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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From Jo’s first phone call I knew we…
From Jo’s first phone call I knew we were in safe hands, she was so kind and supportive helping us make the right decision at the appropriate times, never feeling rushed. Her attention to detail was so reassuring. Thank you to Chris for his kind phone call and being so supportive at the funeral, his help was much appreciated with Finley in his wheelchair.
A big thank you also to the members of the team we did not meet, but contributed to such an excellent service from the day they took Dad into their care.
June 18, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a heartfelt message. We are pleased to hear that you felt supported by Jo throughout the process. Providing empathy, sympathy and professionalism is at the heart of what we do, and it is reassuring to know that the whole team were able to meet your needs during such a sensitive time. Your kind words will mean a great deal to the everyone. Kind regards Robert Lodge
Wisdom & Support
When you are confronted with many different feelings it's good to have the knowledge and wisdom to support you at close hand.
June 17, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-star review and kind words. We are so pleased to hear you found our guidance supportive and valuable. We truly appreciate your feedback. Kind regards Robert Lodge
I cannot fault Lodge Brothers!!
I cannot fault Lodge Brothers!!! They were highly professional, kind and sensitive!
Susan advised and guided me through this painful process.
10/10 to ALL the wonderful team at LODGE BROTHERS WOKING
June 23, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your wonderful feedback. We are grateful for your kind words and delighted to hear that Susan provided such thoughtful guidance and support, helping you through such a difficult and emotional time. It means a great deal to know that you felt so well cared for by the whole team. Kind regards Robert Lodge
Thoroughly recommended
Very helpful and polite staff.
I was dealing with the memorial section of Lodge Brothers in Ashford.
Prompt service.
Great to have been sent photos once work was completed.
May 5, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are delighted that you found the memorial team so helpful and courteous, and that the process was completed promptly. It is especially pleasing to know that receiving photographs of the completed work gave you reassurance. Kind regards Robert Lodge
In the safest of hands
Fantastic team - professional and compassionate. Jo was an absolute delight to work with - she ensured everything was done when it needed to be without us ever feeling pressured or rushed and Chris and his team on the day ensured it felt dignified and we were cared for as a family. It's the second time we've used Lodge Bros, Weybridge and they have been so consistent in their commitment to make such an important occasion go perfectly.
June 22, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that you found our team to be both professional and compassionate throughout. It is particularly pleasing to know that Jo provided attentive support, ensuring everything was arranged at the right time without you ever feeling pressured and that Chris and his team delivered a dignified service while caring for your family with sensitivity on the day. Your continued trust in Lodge Brothers means a great deal to us and we are especially grateful that you chose us to support you once again. We will ensure that your kind comments are shared with Jo, Chris and the wider team. Thank you for your confidence in our service. Kind regards Robert Lodge
Tracey was both efficient and…
Tracey was both efficient and sympathetic. Just what's needed.
July 1, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind review. We are pleased to hear that Tracey provided the efficient and compassionate support you needed during such an important time. We will be sure to share your lovely feedback with her. Kind regards Robert Lodge
A very smooth & considerate service
A very smooth, helpful & considerate service. Jo at West Byfleet answered our questions and guided us throughout, making the whole process much easier.
July 1, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to leave such a thoughtful review. We are pleased to hear that you found our service smooth, considerate and supportive throughou. We will ensure your kind comments are shared with Jo. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Terrific service and support
Very well organised and terrific service. Every single member of staff was very pleasant and helpful, especially Robin. All went very well.
June 22, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that everything was so well organised and that you received terrific service from our team. It is especially lovely to know that Robin made such a positive impression. We will be sure to pass on your kind words. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Everyone was so helpful I hope they are…
Everyone was so helpful I hope they are all still there when it’s my turn
Charles
June 24, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words. We are delighted to hear that our team made such a positive impression and provided the support you needed. We will be sure to share your lovely feedback with the team. Kind regards Robert Lodge
Fantastic help at such a hard time
Overall experience was amazing helped us at our hardest time, was kind and compassionate Nikki was our main contact and she was fantastic really helped us get through this hard time. Sharon who was leading the funeral itself was really helpful and kind on the day
June 23, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to leave such a lovely review. We are so pleased to hear that Nikki was able to support you with such kindness and compassion during such a difficult time and that Sharon provided caring and reassuring guidance on the day of the funeral. Your kind words mean a great deal and we will be sure to pass your feedback on to both Nikki and Sharon. Thank you for trusting us to support you. Kind regards Robert Lodge
Shannen from the Esher branch was amazing …
Shannen from the Esher branch was absolutely amazing throughout.
Her kind and caring attention to detail made the whole experience so much more calming.
At the chapel of rest, she led me through the process and softened the visit with extra touches which has left me with soft memories I will cherish.
Thank you Shannen ❤️
June 23, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your heartfelt review. We are delighted to hear that Shannen was able to provide such kind, compassionate support during this difficult time. Knowing that her care, attention to detail, and thoughtful touches helped bring you comfort means a great deal to us. We will be sure to share your lovely words with Shannen, who I am sure will be deeply touched. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Feedback
There was excellent early guidance from the office funeral arranger for help with planning the service.
All aspects of the arrangements on the day were carried out smoothly and thoughtfully by the staff, and it was comforting to feel that there was no need to worry about anything.
June 24, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to share your feedback. We are very pleased to hear that you received excellent early guidance from our funeral arranger and that the planning of the service was handled with care and clarity. It is also reassuring to know that the arrangements on the day were carried out smoothly and thoughtfully by our staff, helping to provide you with peace of mind and allowing you to feel fully supported throughout. We will ensure your kind comments are shared with the team involved. Thank you for placing your trust in Waldings. Kind regards Robert Lodge
Considerate and efficient
Deb at Barnes Shepherd's Bush guided me through every step, let me tailor the service to my mother's wishes, put up with me dropping in every few days and giving gentle reminders of things to do.
The celebrant, Alastair McDonald was so thorough too, really felt he cared about us.
June 24, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. We are so pleased to hear that Deb was able to guide you through each step with care and support, helping you create a service that reflected your mother's wishes. It is also wonderful to know that Alastair provided such thoughtful and compassionate support throughout. We will be sure to pass on your lovely feedback. Kind regards Robert Lodge
Maria Ceo (Parisi)
Laura Payne, reaching out in that first phone call and just letting me know that she was there, supporting me in my grief was so reassuring and letting me know she would be assisting me in my mothers funeral arrangements. Peace of mind doing a prepaid funeral plan. Just the add ons Limousine, order of service which we both worked together to deliver. She was also able to recommend a singer for the funeral service. My mother was looked after exceptionally to the highest standard. Finer details facing the cross, lighting, veil. It felt like a chapel of rest. Also Steve who looked after everything on the day & to all the other members of staff looking after my mother. Thank you very much, she had a great send off. Maria Hutton
June 18, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your 5-Star review. We are truly honoured that you entrusted us with your Mother's funeral arrangements. It means a great deal to hear that Laura was able to provide reassurance and support from your very first conversation and that working together on the personal details helped bring you peace of mind. We are also pleased that her recommendations and guidance contributed to creating a meaningful service. Your kind words about the care your mother received, including the attention to the finer details, are deeply appreciated. We will be sure to pass on your thanks to Laura, Steve and the rest of the team who were privileged to care for your mother. Thank you once again for your trust and for taking the time to share your experience. Kind regards Robert Lodge
Wonderful Service throughout
Lodge Brothers Bedfont and Hayes provided a seamless service. They assisted throughout the whole period and always showed the most respect.
The service was also faultless.
Thank you
June 19, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words and 5-star review. We are delighted to hear that our team provided a seamless service and supported you throughout with the respect, care and professionalism you deserved. Your comments mean a great deal to us and we will be sure to pass your thanks on to the team. Thank you for placing your trust in us. Kind regards Robert Lodge
Everyone was very efficient and…
Everyone was very efficient and pleasant did their job well. Made a difficult time easier.
June 18, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. We are pleased to hear that our team were able to make a difficult time a little easier for you. Providing compassionate, professional support is at the heart of what we do and it means a great deal to know that our staff made a positive difference. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Everything from start to finish went…
Everything from start to finish went without a hitch. All the staff were so friendly and helpful. We had a beautiful horse drawn hearse and all the guys connected with that made it go so smoothly. The celebrant James Coombes conducted the ceremony with perfection. Thankyou everyone for making Jill's send off just right.
June 19, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. We are so pleased to hear that everything went smoothly and that our team were able to support you with care and professionalism throughout and helped create such a fitting tribute to Jill. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Excellent service with care.
Thank you to the team at Lodge Brothers. From our first meeting with Claire to the excellent service which was conducted with care by Jack to collecting our mums ashes the customer service has been excellent. They also organised the celebrant for the service, flowers and order and of service perfectly. We are grateful and recommend them highly.
June 26, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for taking the time to leave such a thoughtful review and for your kind recommendation. We are pleased to hear that Claire, Jack and the rest of the team were able to provide the care, compassion and support you needed throughout this difficult time. It means a great deal to know that every aspect of the arrangements, from the celebrant and flowers to the Order of Service and the collection of your mum's ashes, met your expectations. It was a privilege to support you and your family and we would like to extend our sincere thanks for placing your trust in Lodge Brothers. Kind regards Robert Lodge
We wanted something very simple and…
We wanted something very simple and fairly low cost at the crematorium, but wanted to have a good celebration for the wake. The suggestion of Pembroke Lodge Richmond Park was made, which was perfect.
June 10, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind review. We are pleased to hear that the arrangements met your wishes and that the recommendation of Pembroke Lodge proved to be the perfect choice. It was important to us that we helped create a fitting and meaningful celebration of life while respecting the style of service you wanted. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Jacqueline is a unique professional lady
Jacqueline is a unique, kind & professional lady. She has helped me through the most difficult time of my life losing my mother. From start to finish the arrangements were flawless. Thank you so much love Mandy xxx
June 4, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your very kind and thoughtful review. It was a privilege to support you and your family during such a difficult time. I am deeply grateful for the trust you placed in Lodge Brothers and I am pleased that we were able to ensure that every aspect of the arrangements were carried out with care, dignity and attention to detail. Kind regards Robert Lodge
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