Jaquline, at the West Ealing branch, has been incredible from start to finish. She made the whole process as easy and smooth as possible. Helpful and considerate, even though we met her in sad cir... See more
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Review summary
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Reviews shaping this summary
Deb at Barnes Shepherd's Bush guided me through every step, let me tailor the service to my mother's wishes, put up with me dropping in every few days and giving gentle reminders of things to do. The... See more
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Shannen from the Esher branch was absolutely amazing throughout. Her kind and caring attention to detail made the whole experience so much more calming. At the chapel of rest, she led me through... See more
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Thank you to the kind staff at Lodge brothers in Chertsey who helped to say goodbye to our precious Mum. Nothing was too much trouble for them. Everyone was so kind, patient, compassionate and attenti... See more
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Company details
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
Ludlow House Ludlow Road, TW13 7JF, Feltham, United Kingdom
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5.0
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Considerate and Efficient
Suzette (WALDING and Son, Uxbridge Branch) was our point of contact.
Right from the outset she was very comforting and reassuring, explaining everything slowly and methodically.
The cremation service itself was seamless led very confidently by Daniel.
April 30, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind and thoughtful review. We are so pleased to hear that Suzette was able to provide comfort and reassurance from the very beginning, guiding you through everything with care and understanding. We are also glad that the cremation service was carried out so seamlessly and that Daniel helped lead the day with confidence and professionalism. Your feedback means a great deal to us and we will be sure to pass your lovely comments on to both Suzette and Daniel. Kind regards Robert Lodge
Above and beyond with support
Was immediately put at ease from the moment we stepped through the door. Had a relaxed informal chat initially followed up by a longer appointment to discuss what we wanted. I had two specific requests and wasn’t sure either would be possible but again we were reassured and the person we were dealing with gave us every reassurance they would do their upmost best to meet these requests.
We felt supported every step of the way and felt able to pop in whenever I passed for a chat, advice or an opinion. There was never any pressure to do anything a certain way or to use Lodge brothers for anything else like flowers or stationary. Everything was done on our terms. I would not hesitate in recommending them. Tracy made the whole matter an easy, relaxed and pleasant experience.
May 13, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your thoughtful and heartfelt review. We are truly grateful for your kind words and are so pleased to hear that you felt supported, reassured and comfortable throughout the entire process. It means a great deal to know that Tracy was able to provide the care, understanding and guidance you needed, while ensuring everything was done entirely on your terms. Your recommendation means so much to us and we will be sure to pass your lovely comments on to Tracy and the team. Thank you again for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Very helpful and polite staff work and…
Very helpful and polite staff work and service to a very high standard. No complaints happy with everything
May 20, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. We are so pleased to hear that you found our staff helpful and polite and that you were happy with the high standard of service provided. Your kind feedback is greatly appreciated and will be shared with the team. Kind regards Robert Lodge
Lodge brothers provided an excellent…
Lodge brothers provided an excellent service at a very sad time for us. They were very professional and attention to detail was great.
May 20, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind words. We are truly grateful you chose Lodge Brothers to support you during such a difficult time. Your comments about our professionalism and attention to detail mean a great deal to our team. Please accept our sincere thanks and we are glad we could provide comfort and support when it mattered most. Kind regards Robert Lodge
Great support during this sad time
Fiona, Sharon and the team were helpful discreet and respectful at this sad time.
May 11, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind words. We are so pleased that Fiona, Sharon and the team were able to support you with the care, discretion and respect needed during such a difficult time. Your feedback is greatly appreciated and will mean a lot to the team. Kind regards Robert Lodge
Have used Lodge Bros before and they treat you like your family
Have used Lodge Bros before, in fact, most of my family have been either buried or cremated by them. Always professional and knowledgeable. Extremely caring.
May 15, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words and for the trust you and your family have placed in Lodge Brothers over the years. It means a great deal to us to have been able to support your family through these times. We are very grateful for your continued confidence in our team and truly appreciate your comments about our professionalism, knowledge and care. Thank you again for taking the time to share this feedback. Kind regards Robert Lodge
Compassion and Respect
Jackie and the team were absolutely amazing in arranging our Dad's Funeral. They showed such compassion and respect and we cannot thank each and everyone enough. We would have no hesitation in recommending Lodge Brothers to our friends and family. Thank you does not seem enough.
May 15, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words. We are truly honoured to have been able to support you and your family during such a difficult time. Jackie and the team will be deeply touched by your comments and we are grateful for the trust you placed in us to care for your Dad’s funeral arrangements with compassion and respect.
Your recommendation means more than we can say and on behalf of everyone at Lodge Brothers, thank you once again for taking the time to share this review. Kind regards Robert Lodge
Renovation of two family memorials
Lodge Brothers work on renovating two family memorials has been of the highest quality. Not only have the masons been exceptional but also the office staff who have responded to my calls with kindness and care.
May 22, 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are delighted to hear that the restoration work on your family memorials met such a high standard and that both the masons and office team provided thoughtful support throughout. Kind regards Robert Lodge
Professional, supportive and friendly
Arranged my Mum's funeral with the Chobham branch. Fiona was friendly, professional and empathetic, she went out of her way to work with us and plan the best funeral possible for Mum.
On the day Chris and the team were supportive and friendly - just what we needed at an emotional event.
Excellent service all round - Thank you.
April 24, 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a thoughtful message. It is wonderful to hear that Fiona was able to provide the support and compassion needed while helping you arrange a meaningful service for your mum. Your recognition of the efforts of the team on the day means a lot to us. Kind regards Robert Lodge
Very helpful
Very helpful, attentive, everything went well and done with great dignity.
Thank you
May 12, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind 5-star review. It is important to us that you felt supported by the team throughout. We are grateful for your positive feedback. Kind regards Robert Lodge
The office at Shepperton.
The office at Shepperton staffed by Jackie.
Jackie was professional, caring and able to help with suggestions. It made everything much easier. She is the right person in the right job!!.
April 1, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your heartfelt review. We are pleased to hear that Jackie provided such comprehensive support during this difficult time. It is wonderful to know everything was handled with the utmost care and consideration. Your appreciation will mean a great deal. Kind regards Robert Lodge
Every single person has been kind
Every single person has been kind, respectful, professional. Couldn’t ask for anything more
May 12, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind 5-star review. It is important to us that you felt supported by the team throughout. We are grateful for your positive feedback. Kind regards Robert Lodge
Thanks to Cyd and all the wonderful…
Thanks to Cyd and all the wonderful team at Lodge and Monks we all as the family of my dear husband Roger were cared for and helped and guided through all the process of his funeral with dignity efficiency and warmth. We would have no doubt in recommending your services in the future , many thanks once again, regards Gill and family
May 13, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing such a thoughtful message. It means a great deal to hear that Cyd and the team were able to support you and your family with compassion and patience, providing comfort during a difficult time. Your kind recommendation and appreciation will be shared with everyone. Kind regards Robert Lodge
The kindness and care of Jo and Sue
The kindness and care of Jo and Sue, was amazing. Nothing was too much trouble
May 1, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind words. We are so pleased to hear that Jo and Sue provided such thoughtful care and support throughout, always being there to help whenever needed. Kind regards Robert Lodge
It is clear to me that my Trust Pilot…
It is clear to me that my Trust Pilot account has been hacked by your client (from Romford).
The Review which I posted in 2024, and my response to your reply will never be removed by me under any circumstances, so you and your client will need to accept this however distressing and uncomfortable it remains for you and your client to read. Also, you and your client need to understand that any tactics that you and your client have to attempt to embarass or humilate me to withdraw my 2024 review has failed. (Sticks & Stones!) Lodge Brothers.
I note that you have other/recent 1 star reviews from other clients since my review in 2024.
May 19, 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
We are aware of the historic nature of these comments and do not feel it appropriate to engage in an ongoing public dispute online.
As a long established business serving communities for many generations, we remain committed to treating all clients with professionalism, care, and respect at all times.
Expert Service
Always responsive, answered any questions and accommodated in any way possible. Easy to deal with and made the planning and day of the funeral itself stress free.
Expertly handled from start to finish. Highly recommend
April 30, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your wonderful feedback. We are delighted to hear that our team was responsive, accommodating and able to make both the planning process and the day itself as stress free as possible for you. Your kind words about the care and professionalism shown from start to finish truly mean a lot to us. We greatly appreciate your recommendation and your trust in Lodge Brothers. Kind regards Robert Lodge
Sympatiand helpful
I dealt with Lodge Brothers by telephone which might have made making the arrangements difficult but Lodge Brothers made it all very easy. They were sympathetic and helpful and guided me through the whole process.
April 30, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind review. We are so pleased to hear that our team was able to make the arrangements easy and straightforward for you, even when handled over the telephone. Providing supportive, compassionate guidance during such an important time is very important to us and we truly appreciate your kind words. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Absolutely lovely people to deal with
Absolutely lovely people to deal with, completely understood the situation, as it was a difficult decision what to put on a headstone after 39 years. We were shown compassion, empathy and care. beautiful craftsmanship. im so proud.
Would Absolutely recommend Lodge brothers for Masonry. Spot on. Even sent me a photo when it was done.
May 13, 2026
Unprompted review
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your heartfelt review. We are truly honoured to have been able to support you through such an important and emotional decision after so many years. Your kind words about the compassion, empathy and care shown by our team mean a great deal to us. We are also delighted that you were pleased with the craftsmanship and the finished headstone. It was our privilege to help create something so meaningful and we sincerely appreciate your recommendation and trust in Lodge Brothers Masonry. Kind regards Robert Lodge
From start to finish it was absolutely…
From start to finish it was absolutely first class
May 1, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your feedback. We are delighted to hear that your experience was first class from start to finish. It was a privilege to support you and we truly appreciate your support and kind words. Kind regards Robert Lodge
The staff were absolutely amazing
The staff were absolutely amazing, patient, kind and very efficient.
They made the whole process easy to manage and were extremely helpful. Would definitely recommend them to others.
April 10, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your 5-Star review. We are thrilled to hear that our team made the process easy and provided such a positive experience for you. Your kind words about our staff’s patience, kindness and efficiency truly mean a lot to us. We really appreciate your recommendation. Kind regards Robert Lodge
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