Jaquline, at the West Ealing branch, has been incredible from start to finish. She made the whole process as easy and smooth as possible. Helpful and considerate, even though we met her in sad cir... See more
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Review summary
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Reviews shaping this summary
Deb at Barnes Shepherd's Bush guided me through every step, let me tailor the service to my mother's wishes, put up with me dropping in every few days and giving gentle reminders of things to do. The... See more
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Shannen from the Esher branch was absolutely amazing throughout. Her kind and caring attention to detail made the whole experience so much more calming. At the chapel of rest, she led me through... See more
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Thank you to the kind staff at Lodge brothers in Chertsey who helped to say goodbye to our precious Mum. Nothing was too much trouble for them. Everyone was so kind, patient, compassionate and attenti... See more
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Company details
Written by the company
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contact info
Ludlow House Ludlow Road, TW13 7JF, Feltham, United Kingdom
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5.0
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The staff were absolutely amazing
The staff were absolutely amazing, patient, kind and very efficient.
They made the whole process easy to manage and were extremely helpful. Would definitely recommend them to others.
April 10, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your 5-Star review. We are thrilled to hear that our team made the process easy and provided such a positive experience for you. Your kind words about our staff’s patience, kindness and efficiency truly mean a lot to us. We really appreciate your recommendation. Kind regards Robert Lodge
Helpful and taking all the hassle out…
Helpful and taking all the hassle out of the organisation and very helpful and understanding staff. The stone was erected in April 2026. The funeral was on the 32st March 2025.
April 21, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind review. We are so pleased to hear that our team were able to make the arrangements easier for you and provide the support and understanding you needed throughout the process.
We are also glad that you were happy with the memorial stone once it was erected and we truly appreciate you placing your trust in us during such an important time. Kind regards Robert Lodge
Very pleased with the stone and…
Very pleased with the stone and everything you did for me thank you very much. I will recommend you to everybody else need you hopefully it’s not too soon thank you.
May 13, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind review. We are delighted to hear that you were very pleased with the memorial stone and the service we provided for you. Your recommendation truly means a great deal to us and we sincerely appreciate your support and trust. Kind regards Robert Lodge
Excellent guidance and care from all staff
Kim and Kerry were both so lovely , understanding and patient . They listened and guided us through all the planning and made a very difficult time easier to bear. Also the men on the day of the funeral were smart ,professional and very respectful. We loved how traditional the whole process was and we're very grateful to all the stall at A V Smiths.
April 29, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your lovely review and kind words about Kim, Kerry and the team at AV Smiths. We are truly grateful that you took the time to share your experience. We understand how difficult this time can be and we are pleased that Kim and Kerry were able to provide the care, patience and guidance you needed throughout the arrangements. It is also wonderful to hear that our funeral team helped make the day feel respectful and dignified and that the traditional service meant so much to you. Your feedback means a great deal to all of us. Thank you again for your trust and support. Kind regards Robert Lodge
Great company to deal with
Great company to deal with. I have used them twice and been totally happy with their services. They are all extremely polite and kind, and make, what’s not the most happy time, a very smooth process. Victoria is super helpful and friendly, and helps you step by step through the process, offering advice when needed. Wonderful.
April 28, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your 5-Star review and for choosing Lodge Brothers again. We are truly grateful for your continued trust and are delighted to hear that our team helped make such difficult times a little easier for you. Your kind words about Victoria will mean a great deal to her. We are so pleased she was able to support and guide you through the process with care, kindness and understanding. Thank you again for taking the time to share your experience. Kind regards Robert Lodge
Lodge Bros Memorials (Ashford) were…
Lodge Bros Memorials (Ashford) were very patient over a number of years, always responding positively, as the family agreed on a headstone for our grandmother.
We had a call advising when the headstone would be installed and asking if we would like to be present.
Always outstanding!
April 27, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words and continued trust in Lodge Brothers Memorials. We understand how important it is to take the time needed when choosing a fitting memorial for a loved one and we are pleased we could support your family throughout the process. It was our privilege to help create a headstone for your grandmother and we are glad the communication and installation arrangements met your expectations. Your feedback means a great deal to our team. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
We are delighted to hear that you found our service fantastic from start to finish. Your kind words are greatly appreciated. Kind regards Robert Lodge
I am sad not to rate this a 5 out of 5
I am sad not to rate this a 5 out of 5. Laura in the Walton office was absolutely fantastic and could not be faulted for the service she provided. Thoughtful, caring, showed compassion and understanding and was extremely efficient and thorough. I couldn’t recommend her highly enough. My tinge of disappointment was at the service itself (you get one shot at this). The immediate family followed the coffin into the crematorium but had not been given any service cards on entry or had any let for them on the seats. This meant as the service was about to start a member of the family had to go and ask for them. And unfortunately was only able to get one card between 6 people. We had ordered 100 and over 100 people attended. The management of how these are given out could perhaps be managed in a better way. These small things matter and I hope are learnt from in the future for other families.
April 30, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for taking the time to share such thoughtful feedback. We are truly grateful for your kind words about Laura in our Walton office and we will ensure your comments are passed on to her. It means a great deal to know that her care, compassion and professionalism provided support during such a difficult time. We are, however, very sorry to hear of your disappointment regarding the service arrangements on the day. We completely understand how important these details are and we sincerely apologise for the distress and frustration caused by the service cards not being readily available for your immediate family and guests. Your comments have been noted carefully and we appreciate you highlighting this so that improvements can be made. Thank you again for your feedback and for placing your trust in us. Kind regards Robert Lodge
Very professional company
Very professional company, everything went well and without any problems
April 24, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind review. We are delighted to hear that you found our service professional and that everything went smoothly without any problems. Your feedback is greatly appreciated and we thank you for placing your trust in us. Kind regards Robert Lodge
Very helpful and supportive with my…
Very helpful and supportive with my late partners funeral arrangements and everything that they done for me, so thank you to everyone and all the staff at Molesey
March 16, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind words and for taking the time to share your experience. It was our privilege to support you during such a difficult time and we are truly grateful for your appreciation. Your feedback means a great deal to us all and we will ensure your thanks are passed on to all of our staff. Kind regards Robert Lodge
Very professional and so kind
Very professional and so kind. We are so pleased we used them. The celebrant we used through them, Lum’Rhin, was brilliant and got the service exactly right for us.
April 30, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your 5-star review. We are truly pleased to hear that you had a positive experience with us. Your kind feedback and support are greatly appreciated and we are grateful that you took the time to share your comments. Kind regards Robert Lodge
Sally was amazing guided me through …
Sally was amazing guided me through every step of the way funeral was amazing she was so supportive thank you so much x
April 30, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your heartfelt words. It is heartening to know that Sally’s professionalism and understanding helped make the experience more bearable for you. Kind regards Robert Lodge
Staff were respectful and efficient
April 22, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your 5-star review. It is our priority to ensure that our clients feel supported every step of the way and your recognition of our customer service means a lot to us. Kind regards Robert Lodge
A caring and competent team.
April 30, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are pleased to hear that the team provided both thoughtful support and a high standard of care throughout. Kind regards Robert Lodge
A excellent compan7
Everyone was very professional and and caring. From collecting him from home to the viewing and the arrangements and the actual Funeral. They listened to my wishes and I always felt in safe hands. It was so comforting to be supported by them through this difficult time.
April 29, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your heartfelt feedback. It means a great deal to know that the team provided such comprehensive support during this difficult time. It is wonderful to know everything was handled with the utmost care and consideration, at every stage. Kind regards Robert Lodge
Friendly and Dependable
Very good smooth service, friendly, dependable and not pushy as some funeral directors can be. I would use again and recommend to friends.
April 28, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. We are pleased to hear that everything was handled efficiently and that you found the team reliable and supportive throughout. Your recommendation is greatly appreciated. Kind regards Robert Lodge
Caring and professional
Great service and guidance. Very helpful staff and a beautiful headstone provided.
April 17, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your kind feedback. It is wonderful to hear that the staff provided such comprehensive support. It means a great deal to know the finished result met your expectations. Kind regards Robert Lodge
Reply from Lodge Brothers (Funerals) Ltd
Thank you for sharing your positive experience with us. Being there for families in every way we can is our utmost priority. Your kind words are greatly appreciated. Kind regards Robert Lodge
Excellent Service with Utmost Compassion and Care
The team at Lightwater were brilliant, extremely supportive and on the day provided a professional and well organised service for our mum. Victoria's support was amazing, she guided us through each stage, keeping us fully informed with great communications - thank you so much for your care and compassion at such a difficult time, and for taking such good care of our mum x
April 28, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you so much for your heartfelt review and for taking the time to share your experience. We are deeply touched by your kind words about Victoria and the team and are grateful they could provide the care and kindness you needed. We are honoured to have been able to support you through this difficult time. Kind regards Robert Lodge
Yet again they have exceeded all…
Yet again they have exceeded all expectations. Beautifully organised and delivered. Thank you Lodge Brothers for your support through this difficult time.
April 21, 2026
Reply from Lodge Brothers (Funerals) Ltd
Thank you for your lovely words. We are grateful to hear that our team could be there for you when it mattered most and that everything was arranged to such a high standard. Your continued trust means a great deal. Kind regards Robert Lodge
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