Loft Leaf Reviews 

360
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Its Beautifull...Fantastic service and beautiful plants.Their staff are very friendly. made for a good serving

Rated 5 out of 5 stars

Absolutely fantastic service, went out of their way to email me and let me know my packages would be a day later than they thought. The courier hadn't even updated me! Gorgeous website and even more b... See more

Rated 5 out of 5 stars

Loft Leaf is a lovely company, providing much loved plants to their customers. I recently bought a Dragon Tree and a Tillandsia and they were sent to me in perfect condition, beautifully and thoughtfu... See more

Rated 5 out of 5 stars

Parcels always arrive so quickly and so nicely packed. The staff are incredibly helpful with any questions, including plant care questions. The plants I have bought from loftleaf have always been grea... See more

Company details

  1. Garden Center
  2. Decoration and Interior Design Store
  3. Online Marketplace
  4. Wholesale Plant Nursery

Written by the company

Get indoor plants, pots, & accessories, with next day delivery. Free Click & Collect. Cardiff's 5-star rated online store.


Contact info

4.9

Excellent

TrustScore 5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(360)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loveliest plant company!

Loveliest plant company! I contacted them as my discount code wasn’t working and was replied to straight away by Jamie, letting me know my discount code wasn’t valid, but he honoured it for me anyway! Fab plants, super well packaged too, and great value! 100% recommend 💞

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Happy Buyer

Arrived very promptly and packed with great care. Little personal note inside makes for a really good purchasing experience. Would thoroughly recommend.

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

I've placed multiple orders with Loft…

I've placed multiple orders with Loft Leaf since discovering their website earlier this year. I find each order is thoughtfully & carefully packaged and each plant is in perfect health and has done exceptionally well. I'm a relative newcomer to plant parenthood and find Loft Leaf reliable for the quality of their plants. Nothing has died! I occasionally pick up the odd plant if I happen to be out and about, other than that it's Loft Leaf all the way and I have recommended others who have also purchased from them and been happy, too. Looking forward to ordering again soon 😉

June 17, 2021
Unprompted review
Rated 5 out of 5 stars

The plant was gorgeous

The plant was gorgeous, arrived very healthy and happy. I had to get in touch with the company because i made an error with the delivery address and they responded quickly and were lovely to talk to. Will definitely be back 😊

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

absolutely in love with the idea of the…

absolutely in love with the idea of the perfectly imperfect plants, got myself one and it’s just great! local to me so i picked up and they were so nice, offered advice, well packaged, personal note inside with great quality plants! if i won the lottery, loft leaf would be the first place i go (don’t think there would be much money left over afterwards!) NEED MORE PLANTS FROM LOFT LEAF!!!

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service! Affordable and well packaged

I have had terrible experiences ordering plants online before with it either being super expensive or affordable but dreadfully packaged and had very damaged plants arrive... however loftleaf was very reasonably priced and my plants arrived in beautiful condition. Could not reccomend it enough!

June 10, 2021
Unprompted review
Rated 4 out of 5 stars

Great Quality as usual

Arrived quickly although I did receive an email from loft leaf it'd be delivered a certain day and time, waited but eventually came next day. And thats when i realised the difference between "due to be delivered" and "will be delivered".

Plant came perfectly wrapped as usual with the cotton to protect leaves as well as the cover and plastic wrap to prevent soil spills. However some still spilled, but no worries.

I do believe though that mine had fungus gnats as it was the only new plant because after a week of quarantine alone 1-2 gnats were making their way round my face. I quickly treated and prevented though so hopefully there isnt an outbreak.

Overall would definitely buy again, i especially love the email system and their Instagram page. Props to whoever does the management of those cause theyre doing amazing!!

June 4, 2021
Unprompted review
Rated 3 out of 5 stars

Lovely looking products but...

Lovely looking products, website very slow and clunky, so bad I had to give. Tried to give friendly feedback and was told it must be my feedback. Tried a couple of times since and now given up!

June 1, 2021
Unprompted review
Loft Leaf logo

Reply from Loft Leaf

Hi Alison,

Thank you for taking the time to share your feedback.

We felt it was only fair to share the response that we gave you at the time that the issue was raised below:

‘Thanks for getting in touch.

We appreciate the feedback regarding site loading time. We’ve just run a few tests on various devices including a desktop and mobile device. Neither device had issues navigating the site or adjusting the volume of items in the basket using the plus and minus signs.

Of course, site loading time fluctuates dependant in the quality of broadband and the location from which you’re visiting the site. We would recommend clearing your browser cache and also try an alternative device.

We will continue to monitor the site closely over the coming days to make sure there aren’t any issues.’

As stated in response above, we simply outlined the most likely cause for the issues and some advice on how best to move forward.

Hopefully the site loading times improve for you and we hope to welcome you back.

Best wishes,
Jamie

Rated 5 out of 5 stars

Just utterly fantastic!!

I could not recommend Loft Leaf enough. I ordered some baby plants after seeing an ad on Insta, and my whole experience was outstanding. I was contacted to let me know one of the plants wasnt "perfect" so I was offered a range of alternatives, I chose to continue with my purchase of the plant as perfect imperfect. They arrived really quickly and when I opened up the box, each plant had been carefully wrapped and packed and were absolutely PERFECT! They came with a lovely hand written note which is a gorgeous touch and really appreciated.

If you love plants definitely head here as they are Fab!

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Fast service, plant well packed, and really happy with my order. Will definitely order again, in fact I already have!

May 30, 2021
Unprompted review
Rated 5 out of 5 stars

First time buy, impressed

This was the first time I've ever ordered plants online and I was thoroughly impressed, the plants were packaged well and I received them within 2 days. There was no damage to the plants and they are currently thriving in my home.

May 28, 2021
Unprompted review
Rated 5 out of 5 stars

10/10

Quick delivery, packaged really well, amazing quality and the cutest personal note! Would recommend and will be buying again :)

May 26, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look