Logan & Cove Reviews 391

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, consistently praising the quality of mattresses, sheets, and other items. Many highlight the comfort and support of the mattresses, with some noting a significant improvement in sleep and reduction in pain. The delivery service is frequently described as fast, efficient, and well-communicated, with many appreciating the ease of receiving their orders. The overall ordering process is also commended for being straightforward and user-friendly. However, some customers reported issues with delivery, such as packages arriving separately or without prior notification. A few people also experienced problems with product quality, specifically mentioning a mattress developing a hump or losing support prematurely, leading to discomfort and back pain. There were also isolated instances of incorrect item delivery and concerns about the quality of bonus items like pillows.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are very happy with their purchases, praising... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the mattresses for being... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers describe the service as simple,... See more

Order

Reviewers mention positive feedback about order. Many customers found the online ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience was fantastic! The new mattress arrived quickly and set up was very easy, although I would recommend two people moving it around as it was heavy for one person. The mattress has chang... See more

Rated 5 out of 5 stars

We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand... See more

Company replied

Rated 5 out of 5 stars

The packages arrived fairly promptly, albeit not at the same time. Going beyond the hit and miss delivery, more importantly the product is fantastic. Clearly the best bed we've ever purchased, and t... See more

Company replied

Rated 5 out of 5 stars

I bought a bedframe, mattress, and duvet from Logan & Cove for lower back support, and I’ve been very happy with both the products and the experience. The mattress and bedframe are supportive, comfo... See more

Company replied


Company details

  1. #3 of 6 best companies in Mattress Store
  2. #3 of 6 best companies in Bed Shop
  3. #3 of 6 best companies in Bedding Store
  4. #3 of 7 best companies in Bedroom Furniture Store

About Logan & Cove

Written by the company

Promo Image

Logo

Turn your bedroom into a sanctuary. Since its inception, the Logan & Cove luxury hybrid mattress collection has combined the finest elements of both cooling gel foam and traditional coil-style mattresses to deliver a balanced and supremely comfortable sleep surface.

Enjoy access to the finest quality available in Canadian mattress stores with the unrivalled value and convenience of online retail. That's the Logan & Cove advantage.

Shop Mattresses
Shop Accessories


The Logan & Cove Advantage



Temperature-Regulating

Features a combination of multiple cooling surfaces and guided air circulation for all-night comfort.



Perfect Firmness

Tailored for Canadian sleep preferences and further enhanced for pressure-point relief.



Zero Motion Transfer

Minimizes sleep disturbances to promote feelings of calmness and vitality during the day.

Shop Mattresses


Why Choose Logan & Cove?


We know you want to find the perfect mattress. That's why we offer a 365-night sleep trial with every Logan & Cove mattress purchase. Take your time – up to a full year – to immerse yourself in unparalleled luxury, and experience the difference for yourself. If you're not completely satisfied, returns are free and you get a full refund.


When you choose Logan & Cove, you're choosing Canadian excellence. Our expertly crafted mattresses are made in Canadian factories, with the finest materials, and shipped right to your doorstep. We combine traditional craftsmanship with state-of-the-art technology to deliver unparalleled quality and comfort.


Dispatched promptly and delivered directly to your front door, you are only days away from enjoying your Logan & Cove luxury mattress in your own home.

Shop Logan & Cove
*Shipping fees may apply for some remote locations.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

391 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mattress delivered on time

Mattress delivered on time. All as described. It was a bit of challenge to get it upstairs due to weight. The fact it comes in the box made life easier than struggling with full size mattress.

February 14, 2026
Logan & Cove logo

Reply from Logan & Cove

Hi Jerry, thank you for taking the time to share your experience with us! The box can certainly be a little heavy, so we always recommend lifting and moving the box with a friend. We're glad to hear you found the box and handles helpful in getting the mattress into your desired room. We hope you're now benefiting from great nights of sleep on your new mattress!

Rated 5 out of 5 stars

5 ***** SERVICE

The mattress was delivered with expedience - I was truly impressed - unfortunately it arrived and upon opening it up, we realized something had gone awry - and the mattress was ripped at the bottom - contacted Customer Service - incredible Service - a new mattress was sent - the old mattress picked up and taken away - all within less than a week. Amazing Service - Logan & Cover - are an incredible company that stand behind their products. A good Burp.

February 6, 2026
Logan & Cove logo

Reply from Logan & Cove

Hi Donna, while we are very sorry again that you ran into issues with your delivery, we're so glad our team was able to make things right and get you a replacement quickly. We hope you absolutely love it. Sweet dreams!

Rated 5 out of 5 stars

Great mattress, bed and sheets

Ordering a mattress on line was a new experience and took a while for me to be comfortable doing it. However, I finally did place the order for the Pinnacle model. When it arrived a short while later it was everything I expected. Although, I need a little more time using the mattress before I can say it is the best I have ever had, it is heading in the right direction. I like the 1 year of mattress use with the option of returning it if I'm not satisfied. This alone provides assurance that what I bought online is a great process. I had a shipping issue related to getting all the items I had ordered which was addressed quickly and professionally. Great product and equally great company.

January 30, 2026
Logan & Cove logo

Reply from Logan & Cove

Hi Ed, thank you for taking the leap of faith with our mattress! We're so glad to hear it paid off. Although we apologize again for the slight delivery issue, we're happy our team was able to get it sorted quickly. Here's to many restful nights of sleep to come!

Rated 5 out of 5 stars

We were hesitant to buy a mattress…

We were hesitant to buy a mattress online, but Logan & Cove's website provided lots of information and included a 365 day return policy that alleviated much of our anxiety. The purchase and delivery of our mattress was quite easy. We have been using our mattress for 2 weeks now and have loved it!

January 23, 2026
Rated 5 out of 5 stars

Very Quick shipping and good quality…

Very Quick shipping and good quality products. The mattress has alleviated most of my back pain and is super comfortable. The sheet set, plus pillows and mattress protector are all very good quality. I'm very pleased with this investment

January 24, 2026
Rated 5 out of 5 stars

Ordering Online Saves Time And Was So Convenient

I wasted time going to stores looking for beds and frames before I found the answer was Logan and Cove, online!
Three comfort level choices, frames and even a luxurious (understated) comfort bundle for Free.
I chose the Pinnacle Mattress and Adjustable Bed frame in the queen size. It was delivered right to my door. It's delivery estimation service was accurate and it arrived right on time.
The sleep guarantee gives peace of mind, the quiz helps you find the best bed for you.
Don't waste time like I did, and I really like the bed and frame are always sold at the best possible price. So buy today and have your best sleeps sooner rather than later.

January 17, 2026
Logan & Cove logo

Reply from Logan & Cove

Hi Susan,

Thank you so much for taking the time to share your experience with us. We're thrilled to see it's been a great one so far!

It sounds like you invested in the perfect sleep setup for your needs. After all, it's never too late to start getting more restful sleep. We're wishing you nothing but comfortable nights to come. Sweet dreams!

Rated 5 out of 5 stars

Awesome

Has been a great experience fro ordering, delivery, set up & sleeping.

January 2, 2026
Rated 5 out of 5 stars

Great experience

The packages arrived fairly promptly, albeit not at the same time. Going beyond the hit and miss delivery, more importantly the product is fantastic. Clearly the best bed we've ever purchased, and the bed frame was so simply to assemble and install, I let my 9 year-old do it. Excellent quality thus far, and very pleased with our purchase.

December 28, 2025
Logan & Cove logo

Reply from Logan & Cove

Hi Stephen, we're absolutely thrilled to hear your new Logan & Cove mattress is hitting all the marks! We often ship order items separately, so sleepers have the best chance of receiving all of their items as soon as possible. We're glad everything made its way, and we're wishing you nothing but excellent sleeps from here on out. Thank you for taking the time to share your experience with us!

Rated 5 out of 5 stars

Great product from a company that still values customer service

I bought a bedframe, mattress, and duvet from Logan & Cove for lower back support, and I’ve been very happy with both the products and the experience. The mattress and bedframe are supportive, comfortable, and well made.

What really stood out was the customer service. Good customer care matters more than ever these days, and Logan & Cove handled every interaction with care, clarity, and follow-through. When there was a delay in one response, they owned it, explained everything clearly, and even offered a small refund without being asked. Later questions were answered promptly and thoughtfully. It felt human, respectful, and genuinely supportive. I’ve already recommended them to others.

January 7, 2026
Unprompted review
Logan & Cove logo

Reply from Logan & Cove

Hi Cindy, we are absolutely thrilled to hear that our care team was able to make your good experience into a great one. We're so thankful for your support and kind words of recommendation. Helping Canadians get great sleep is what we do, and we're passionate about it! Here's to many more comfortable nights of sleep on your mattress and bedframe.

Rated 5 out of 5 stars

Sturdy bed frame

We ordered the bed frame for my son, we are very pleased with the quality. There could have been some more updates on shipping, other than that we are happy with the service, would buy again.

December 29, 2025
Rated 5 out of 5 stars

Great sleep experience so far!..

We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand cart, was dragging across driveway until husband helped carry! Wondered if we were not home, how driver would get it up onto porch, or where and what condition it may have been.

December 23, 2025
Logan & Cove logo

Reply from Logan & Cove

Hi James, thank you for taking the time to share your experience! We're glad to hear you're a fan of the mattress so far, although we apologize that your delivery left something to be desired. While we unfortunately can't control every aspect of the delivery process, we'll be sure to pass this feedback along to our courier partners. We're wishing you many great nights of sleep on your Logan & Cove, and our support is always available should you need it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look