Set up a recurring subscription on the sly, without being clear that it wasn't just $1.99 for a logo. Thankfully my bank caught this and stopped it, but utter scummy and scammy behaviour
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See what reviewers are saying
Very deceptive practices. Make sure you triple check subscription cancelations as they make it difficult and from what I can remember, I canceled the trial after my first logo. However realized 5... See more
Nahuel was exemplary with the customer service rendered. My query was dealt with so promptly - i almost choked when I saw the response filter through on email. I must say- the best customer service... See more
Really pleased with my logo and speed of access to it. Good selection of options, colours etc. I misunderstood the pricing and signed up for monthly subscription without realising. Customer services... See more
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Excellent customer service!
I was playing around with making a logo (which was super easy on this site)
A few months later I had a charge on my credit card almost $50.
Nahvel was very helpful, explained why this happened, told me my subcription had been cancelled and my money refunded!! Very honest and helpful cusomer service!
Accidentally bought a membership for 5…
Accidentally bought a membership for 5 months with 0 use and Nahuel understood it was a mistake and refunded me back.
Great customer service as many companies would have just refused
Creating your future.
The sure reason that you can create and then design a logo at the snap of your imagination is phenomenal I was able to create several logos with a more than fair price It's just what I needed.
The worker was really helpful and…
The worker was really helpful and quick. Thank you so much
Great product
Great product, great customer service. Easy-to-use product and the customer service team was very responsive to my request. Would recommend!
Great Experience
We quality results. Great customer service. You will be happy with your purchase.
The logo was easy to create
The logo was easy to create, as the site provided all the necessary tools.
Was really easy for a cancellation and…
Was really easy for a cancellation and a refund was no fuss at all extremely helpful and also found the logo. I was looking for. Would definitely recommend this company.
The App is simple and helps make good…
The App is simple and helps make good logos ,the app advisors are quick to respond if there is a query and refund if necessary.
Outstanding Customer Service!
I signed up for a trial with these guys to create a simple one-off business logo. Somehow I forgot to cancel and was charged 35USD for a premium subscription. I emailed to explain my mistake and the team were awesome. They cancelled my subscription and promptly refunded the payment no questions asked. Fantastic customer service ! I won’t hesitate to use this company again based on their level of understanding alone. Thank you again !
If you cancel you lose ownership to ALL logos you create!
This is insane. If you create a logo and have paid the first payment, if you cancel your subscription a warning pops up telling you you will lose ownership to ALL your logos. In other words if you use a logo for your business you have to pay logo.app a subscription for LIFE!!!!!! in order to use your logos!
On their website it says you will have 'full ownership' once your logo is created.
Also at one point their website says it's $8.99/month then it says its $35/month
Also it says you can contact LIVE support 24/7 - but when you click on the button nothing happens.
When I paid the initial $1.99 for a free trial I entered my email and credit card details and I never got any confirmation. Then when I cancelled I again reveived no confirmation of the cancellation.
I am concerned that this website has stolen my credit card details. Be careful
Very easy to deal with
Fantastic customer service with a rapid…
Fantastic customer service with a rapid response, dealt with issue straight away
Kudos to Logo app
Kudos to Logo app! The app was user friendly, offered many creative and very affordable options. I needed assistance from customers service, they were prompt, courteous and resolved my issue without hesitation. Highly recommended.
This is a scam
This is a scam. You agree to 1.99 but then it signs you up to a subscription without your permission for 35.00 a month. Because they set it as a subscription the bank will not help. They don't email you with any confirmations so that there is no proof of what you agreed.
Prompt response!
Scammers
scammers, initial subscrption 1.99. Then 35 USD, they prey on not checking your bank statements. SCAM.
The product quality was excellent
The product quality was excellent. I only needed a one-off solution and forgot to cancel the subscription before the 7-day trial period ended. As a result, I was charged for a full month subscription. I notified them and without hesitation, they kindly and promptly refunded me. Great service. I would highly recommend them.
Customer support of Logo.app was super friendly and efficient!…
Customer support of Logo.app was amazing. Very quick to respond, friendly and helpful with assisting me through my queries.
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