Set up a recurring subscription on the sly, without being clear that it wasn't just $1.99 for a logo. Thankfully my bank caught this and stopped it, but utter scummy and scammy behaviour
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See what reviewers are saying
Very deceptive practices. Make sure you triple check subscription cancelations as they make it difficult and from what I can remember, I canceled the trial after my first logo. However realized 5... See more
Nahuel was exemplary with the customer service rendered. My query was dealt with so promptly - i almost choked when I saw the response filter through on email. I must say- the best customer service... See more
Really pleased with my logo and speed of access to it. Good selection of options, colours etc. I misunderstood the pricing and signed up for monthly subscription without realising. Customer services... See more
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Tried to scam me on a subscription I didn't sign up for
Brought a logo for a few dollars, and they tried to bill me for a subscription of £27 I had not signed up for, thankfully I had already cancelled that card due to another scam attempt.
Avoid.
A sneaky scam!
I thought I was buying an individual logo for £1.99. A week later my card is charged £27.55 for a "Premium Membership". On their website there is no mention of a Premium Membership or even Premium Features, just a 1.99 trial and an 8.99 unlimited usage plan. Fortunately when I contacted them they cancelled any future payments and said they were refunding me. I wait to see if any money comes back.
I have received every support request…
I have received every support request from customer support service
I had a minor issue so I placed a…
I had a minor issue so I placed a support ticket. My message was responded to and resolved within less than 24 hours. Their support team was easy and pleasant to work with.
I paid $2 for logo and then they tried…
I paid $2 for logo and then they tried to charge me on several occasions for $35, I blocked the merchant on my bank but they keep trying.
That's a simple scam and it's not the only one treated this way according to the other reviews.
Misleading Subscription – Unexpected Charges After One-Time Purchase
I purchased a logo from Logo.app for $1.99 and explicitly opted out of any subscription. Despite this, the company repeatedly attempted to charge my account $35 on several dates (25th, 28th March, and 2nd April), all of which failed due to insufficient funds
Eventually, on 5th April, $35 was successfully withdrawn – completely without my consent.
I had already contacted their support, who confirmed my subscription had been cancelled and no further charges would be made. Clearly, that was not true.
This feels deceptive. What was presented as a one-time logo purchase turned into an unauthorised subscription with no clear or fair warning. I’ve now had to go through the hassle of chasing a refund and ensuring my account isn’t charged again.
Avoid unless you want to deal with shady billing practices.
I had a great experience using…
I had a great experience using Logo.app. The website is super easy to navigate, and I was able to create high-resolution logos without any hassle.
I was charged a month for browsing the…
I was charged a month for browsing the app somehow . So I instantly canceled and was promptly refunded within 5 minutes . I would lime to thank them for being professional
Designing my logo with the help of the…
Designing my logo with the help of the many options offered was easy and rewarding.
Cheeky system to take people’s money
I did not make any purchases and logo.app just charged my account without letting me know about it.
I never intended to buy anything nor was I notified so they could’ve charged me continuously if I forgot about it.
Currently struggling financially and my situation has gotten worse, won’t be using this ever again.
Customer Service Five Star
I had an issue with my account but this was then resolved by Nahuel. He showed excellent customer service and resolved my issue to my complete satisfaction. Awesome!
I inquired about a refund and not only…
I inquired about a refund and not only did they go through with the refund, but their responses were also very quick and professional.
Got promised a $2 deal and $35 later
Got promised a $2 deal and $35 later. Incenses me how they think they can man handle your moneym
Good customer service
Good customer service - prompt reply and resolution to query.
I needed to make some changes to my…
I needed to make some changes to my account. They were extremely fast is responding and handled everything effortlessly without any run around at all! Very customer service oriented!
Brilliant, great customer service
Brilliant. Great logos and really great/ quick responses to any questions. Definitely use them again!
Great and professional response
Great and professional response in resolving issues that matter to the customer.
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