Logocarmats Reviews 

I would give this company 0 stars really awful orderd some mats did not recive I also email the company and no response please do not buy from this site

I oreder car mats 25/06/20 and still wainting. No contact with anybody from them. just scam...

Ordered my car mats over 4 weeks ago. Website says 4 to 7 days. I'm still waiting! Sent 2 emails to their "sales team" so far no reply. No telephone to call..
Do not trust this company, shop else where.

Ordered some mats for my Audi, they were delivered in good time, fit, and where also in perfect condition. However, I also ordered another item of the website that did not arrive with my mats. A month later, after various emails, I haven’t received a single response. Shocking customer service.

Purchased mats for my Jaguar XFS - whilst I’m happy with the quality and design of the mat - the fixing eyelets are incorrectly placed - so they don’t fit my car. I have emailed the company twice with no response and also contacted them via website - no reply. I’ve tried to log in to my account and they don’t recognise my email or password. Really disappointing- I will try and recover my money from MasterCard.

I placed my order on 17/7 and paid £7.50 for the express delivery service in hope I would receive them by 30/7 as was a present for somebody.

I then emailed on two separate occasions within this timeframe as the website became inaccessible and all social media had been deleted. I was extremely worried I had lost my money. My emails were very polite, I just wanted some reassurance. I got nothing back and I am today (11/8) still waiting for a response.

(I had almost instant replies via email prior to purchasing, as I queried which mats to buy.)

I was aware the dispatch time would take the order up til 3rd August but by 5pm on 3rd August I had heard nothing so I opened a PayPal case. By 6th August I still hadn't had a response to my case so I escalated it. Miraculously, I received a tracking number 4 hours later and the item was delivered on 7/8.

Great item, but not worth the hassle.

I have since asked for my postage to be refunded as the item wasn't dispatched until 3 working days after the times stated but I can't see this happening.

These people do not know how to run a business.

I ordered car mats for my wifes new car on Saturday 18th July. They arrived today by courier and are really good quality. I could have paid less and got a stick-on badge but these have been well worth the wait. The website said 10-13 days to process and then I opted for standard delivery so an extra 3-5 days. These are obviously made to order and despite being three weeks since I ordered them they arrived in the suggested time window. Others who have left reviews need to remember good things do not always arrive with next day delivery. It is a shame the website is now down as I would have ordered a set for my car too. I just hope in the current global situation the owners are in good health.

I ordered my car mats on the 13/7 and like most people on here thought the worst. I couldn’t access the web site nor get in contact with the company, I thought I was going to have to go down the route of trying to get my money back through the bank!!! Then this morning out of the blue my mats arrived and am very pleased with the quality but most of all relieved that I hadn’t been scammed. Very poor customer relations but the mats are great lol.

Only gave 3 stars because i Thought I'd been scammed but luckily enough they turned up today about 5 days later than expected and the mats themselves are excellent and would rate 5* I think maybe with the current situation in the country they have to many orders and not enough materials/staff to cope and thats why there website and facebook is down so they don't take anymore orders thats just my theory anyway...if you have ordered dont panic and be patient they should turn up

Like others, I started to get worried when my order, also placed on 12th July hadn't arrived within 12-13days turnaround time. No updates regarding progress of order so started to look up reviews. Working in finance, wasn't too worried as knew could do a section 75 claim if necessary having paid by credit card. Given current situation decided to give a little extra time. Yesterday got an email from DX to say I had delivery due today, but not what for! Assumed it might be the mats. It was. Arrived today 4th August. Excellent quality carpet (prestige velour), fit is good but not perfect for my jaguar xf. Drivers mat a little shorter than the originals and the boot mat a little big, but only half an inch or so. The logo isn't perfectly cut and stitched either. However, compared to jaguar dealer replacement prices, I can live with it! Not emailed them so can't comment on response times, however there is an issue with the website, looks like they've locked it down to stop more orders, which is understandable if their struggling to fulfill. I would give them some extra time if you've ordered, because the product is good for the price.

From previous reviews I was concerned when I messaged to see where my mats were. Ordered 12th July and just arrived. They are really nice. I do not understand why this company do not reply to messages, and their website is not accessible. I got both mats and. boot liner for my husbands R line at a good price. So why ignore customers emails ? I messaged 3 times with no response and was just about to put in a chargeback when they arrived.

I read the reviews on here and started to get a little worried and tried emailing the company and like others found I couldn’t get onto the website. I got no response so began to fear the worst, but I am pleased to say my car mats have arrived (albeit 5 days later than expected) and they are quality mats and fit the car a treat. The only thing that the company lacks in is customer support as the product is first class.

BEWARE
I’m afraid I can only add to various comments here that this Company (if it still exists) should be avoided. Cannot get a reply to email, blocked access to their website and no product. I used a credit card and will be taking up my claim for a refund through their protection.

Ordered car mats on 16/07/20 I can’t access the website it seems to only allow log in which I have tried and cannot access. I’ve tried contacting via fb no page to be found any longer and I have also emailed and surprise surprise no reply. I am absolutely gutted these were a gift. Now to try and claim my money back what a faff.

They clearly went bankrupt, their website, facebook account and instagram are all down and they cannot be reached, i managed to get my floor mats before they shut down their business. (except for the boot mat that never got here) The floor mats themselves are 5/5 stars.

Shockingly bad customer service.

I ordered a set of mats for a SEAT Ibiza Cupra using a link requested from and provided provided by the company to ensure correct fit.

The mats didn't appear in the promised timeframe and when they did finally arrive, whilst the 4 floor mats are OK, the boot mat is the incorrect shape and size for the car.

I sent several (very polite) emails, including photo's showing the problem, asking ideally for a replacement which fits, but failing this a refund for the boot mat.

I have not heard a word from them. Shockingly poor customer service, especially so for an online retailer.

I like others here having sent emails requesting assistance suddenly found myself locked out of their website - something in all my years of buying things online I have never before experienced.

I considered sending the mats back for a full refund under UK distance selling laws, but having read reviews here I saw a real possibility of being left both out of pocket and without floor mats.

I hope this, and other reviews here, stops others making the same mistake of using this company.

I will now be pursuing my complaint through trading standards.

I ordered my car mats on 12/07/2020 and I have had no updates of where they might be ? I have emailed sales twice and still no response. Very disappointed I will need to call the bank and request a refund

I Ordered my mats 07/07 after reading largely good reviews. Unfortunately My mats did not arrive within the time frame specified on the website and I started to worry. At this point the sales team also stopped responding to my emails and I too couldn't access the website. Naturally I was concerned that it had been a scam and started to pursue a refund via paypal. However to my surprise the mats turned up this morning and they are absolutely perfect. I'm disappointed at LogoCarMat's failure to respond to my emails and still have no idea why their site is inaccessible hense the 4*s but they are certainly not scammers and i cannot fault their product. I am a genuine customer.

Having read several very bad reviews about Logocarmats I was extremely worried I wouldn’t get mine, which are a birthday present for my grandson. They were late and after contacting them by email I was told they had been delayed. I also had problems accessing their website, asking me to login, which made me think things were going to go pear shaped. So much to my relief they arrived today and look good and my grandson was very pleased. I am genuine in case anybody is wondering!!

I had to rate one star but doesn’t even deserve that. Beware this is a fraudulent company. Do not be fooled and order anything. Trading standard is aware of this company. The very few good reviews am sure are written by themselves. Bunch of thieves
*****AVOID ******