Logocarmats Reviews 

I made my order on 3rd July - expecting the 12 - 13 day delivery to be honoured. My emails were not answered and I couldn’t get back onto the website. When I a) contacted Feefo with the intention of writing an honest review, and b) sent an email to Car Logo Mats requesting an immediate refund, I suddenly received an email to say the mats had been dispatched. I received them the next day, though no response to my emails. The mats are the correct size and colour and look fine. The quality is that of your basic, cheap car mat - not particularly thick or sturdy.

Reluctantly forced to give 1* however should be none. Would strongly advise not buying anything from Logocarmats.co.uk.

Like many others who left a review, my mats simply have not turned up. I have emailed twice with no response and also tried to message them on facebook. Complete waste of money paying extra for the quicker 24 hour courier.

The Feefo reviews must either be fake or only sent to the rare customers who actually received their orders.

Order #2308

Ordered £169 worth of car mats for a Merc GLS back in earlish June 2020. Got an email on 22nd that they were on their way. No delivery and No answer to emails. I’m fairly confident this is a SCAM now. Wish I had checked Trustpilot first. I’m guessing the positive reviews are fake ones sadly!!!

I always rate a company by how they deal with a problem, which in this case is to ignore my emails. Admittedly I did not try the mats until I got the car valeted once my usual place reopened. This was purely because I have been pretty busy with my NHS job and shopping for people in isolation. I was hoping for an exchange of my obviously unworn mats for some that fitted my car model. I didn’t think under the exceptional circumstances that we have all found ourselves in that this was completely unreasonable. If Logocarmats had had no intention of meeting my request then it would have been polite and good business to inform me. I cannot ever remember leaving such a review for a company before as I seldom have issues, and if I have, then they have been dealt with promptly.

Placed an order 3rd June which I still haven’t received! Emailed several times without response. Complete waste of time!!

Having read the previous reviews I was a little hesitant in ordering but I have to say the overall service I received was excellent and I love the new car mats for my R32.

I was kept up to date with emails every step including when the order was passed to the courier for delivery.

My overall experience has been very positive and personally I would recommended them to friends/family.

Don’t waste your time. They ignored 2 emails and 3 messages (left it on read). Glad I didn’t spend £80 with them. Hardly a business!

Ordered new matts almost a month ago which arrived quickly and reasonably impressed with the overall quality of the product. However, they were not the colour that I ordered and despite sending numerous emails they have not responded or offered to replace. (Happy to share email thread)

Interestingly, under the disguise of a new enquiry (checking if the impact of COVID was the underlying reason), Ian replied within 24 hours from the same sales address with assurances they were business as usual!

Doesn’t appear I’m the only person to have had this issue having now read other reviews.

I’m left to report to the Trading Standards who advise won’t be able to address a refund dispute, but are willing to address directly with Logocarmatts their dereliction of duty to Consumer Protection under the Unfair Trading Regulations - if found to be in breach.

Excellent car mats, such good quality
Speedy postage during these difficult times. Covid-19.
Would definitely recommend

I was hoping I did not have to write this review. I tried to find a way to write at the page they link to (Feefo) but has not found a way to comment there. Maybe they only invite pleased customers, looking great when I look at the reviews there. New 5-stars every day. Feels like fraud to me.

My story:
I placed an order for mats to my Mini's March 21, 2020, the charge on my card was instantly. I got a order-confirmation March 23, 2020 saying the order is being processed. 5 weeks later (April 27, 2020), no mats, no tracing number as promised, no reply on my numerous mails for information, contact via Facebook is ignored (I can see it is read).

Cut from their WEB-page: "Customer service, We're Just An Email Away". What a joke, they never reply.

Now I'm tired of being fooled, and will claim my money back via my Creditcard partner. I will report the transaction as fraudulent.

I would say yes under here to send reviews to the email address under here, surprise, it doesn't exist.....

Spoke to Ian who was very helpful. Mats arrived and I'm very pleased with the quality and standard. Why can't the OEM make such a good set of mats.
Delivery was very quick and the price is very good.

Placed order in the 27th of jan still not recieved by 10th feb, tried numerous times to contact them via email, fb, Instagram, (no phone number available) no response they did however block me on fb so i can no longer contact them, raised as a fraudulent transaction with my bank.