Lola Health Reviews 

173
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional nurses for their exceptionally friendly attitude and quick, comfortable blood drawing process conducted right at home. People also love how fast the test results and comprehensive medical summaries arrive, making it very easy to discuss findings with a doctor. However, some reviewers were not happy with minor communication delays or unexpected appointment time adjustments that caused slight inconveniences. A few individuals also mentioned difficulties when trying to include specific extra details or requests regarding their health profiles. Despite these occasional hurdles, consumers remain very satisfied with the overall service quality and convenient testing options.

What people talk about most

Service

Clients share positive opinions on service, describing it as professional and very convenient from beginning... See more

Staff

Users describe positive interactions with staff, highlighting that nurses and phlebotomists are consistently... See more

User experience

Customers had positive experiences with user experience, finding the entire process prompt, straightforward,... See more

Response time

People report positive experiences with response time, noting a really quick turnaround for receiving their... See more

Product

Reviewers mention positive feedback about product, highlighting detailed blood test reports and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Placed order with my discount voucher and the test kit arrived immediately. The phlebotomist rang me when he was on his way [within my preferred time sl... See more

Company replied

Rated 5 out of 5 stars

Very impressed with my first test from Lola Health, the test kit arrived with no hiccups, the blood draw appointment was rearranged with no stress and the phlebotomist even turned up and got the sampl... See more

Rated 5 out of 5 stars

The whole process was prompt and straight forward. I booked a phlebotomist then changed the time slightly to suit a subsequent meeting. Unless you are highly competent at drawing blood I strongl... See more

Rated 5 out of 5 stars

Excellent service- the support staff are great, the phlebotomist arranged was brilliant! Blood was taken on Monday and by Tuesday evening a written report from the doctor was in my mail. Cannot fault... See more


Company details

  1. Blood Testing Service
  2. Diagnostic Center
  3. Home Health Care Service

Written by the company

We are a home blood testing service where all tests include a home appointment for a nurse to take the blood sample. The nurse will send your sample to the lab for analysis, which are the same labs the NHS uses, and your results come with a Doctor review also. Lola was created due to our frustrations with the other servics which are expensive, do not contain enough markers and they use fingerprick testing which is both unpleasant and unreliable. Our tests cost less, we do a full analysis and the prices includes the nurse blood collection and doctor review.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

173 reviews

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No recent history of asking for reviews

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4.6

All reviews

(173)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING

Wow what a service..booked online and a nurse was taking my bloods 2 days later...results back the next day. Would highly recommend. Great report that comes back from a doctor too. Will be telling people about this for sure. I hadnthe 360 blood test.

January 2, 2025
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you so much for your kind words, Laura! We're so pleased you had a smooth experience and found the report helpful. We truly appreciate your recommendation and look forward to assisting you again in the future! 😊

Cheers,
Marie

Rated 5 out of 5 stars

Fast service

Within 24 hours of the professional collecting my blood I received my report and this was new years eve. The guy who collected my blood was polite and very professional and the Doctors report very helpful I would use them again

December 31, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for your feedback, Jenny! We're so glad you had a great experience, especially with such a quick turnaround—even on New Year's Eve! It's wonderful to hear that both the phlebotomist and the doctor's report met your expectations. We’d be happy to assist you again in the future! 😊

Cheers,
Marie

Rated 5 out of 5 stars

Very helpful and friendly phlebotomist…

Very helpful and friendly phlebotomist who came out to collect my blood sample. The whole process is seamless, I had the results the following day.

December 19, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you so much for your kind words, Nina! We’re happy to hear that you found the process seamless and that our phlebotomist was friendly and helpful. Providing a smooth and efficient service, along with timely results, is our top priority.

If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We truly appreciate your feedback!

Cheers,
Marie

Rated 5 out of 5 stars

Quick appointment.Friendly calm…

Quick appointment.Friendly calm nurse.Swift and thorough review by doctor. Very good service and would happily recommend to others

December 19, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for your wonderful feedback, Amanda! We’re glad to hear that you had a positive experience with our service, from the quick appointment to the friendly and calm approach of our team. It’s great to know you felt well cared for throughout the process.

We appreciate your recommendation and are always here to help whenever you need us.

Cheers,
Marie

Rated 5 out of 5 stars

The communication was very good and…

The communication was very good and attendance at the clinic went very smoothly and the results arrived quickly and were well summarised by the doctor

December 16, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for sharing your experience, Stephen! We're so pleased to hear that the communication, clinic visit, and quick delivery of results met your expectations. It's great to know you found the doctor's summary helpful as well. We’re always here to ensure a smooth and efficient process for you. If you need anything in the future, don’t hesitate to reach out!

Cheers,
Marie

Rated 5 out of 5 stars

Great experience

Great experience. Speedy appointment. Amazingly friendly nurse. Thorough speedy review by doctor. Highly recommend. We should all do this every six months to assist with our health!

December 15, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for your wonderful feedback, Dave! We're so glad to hear you had such a positive experience with our service, from the quick appointment to the friendly care provided by our phlebotomist and the thorough review by the doctor. Your recommendation means a lot to us, and we completely agree—regular health checks are a fantastic way to stay proactive about your well-being. If we can assist you again in the future, please don’t hesitate to reach out!

Cheers,
Marie

Rated 5 out of 5 stars

BEST HEALTH SERVICE I HAVE USED!

Lola health has been the best health service I have used. The value for money in terms of what you get is amazing, other hospitals charge way more.

I ordered the ultimate test. The phlebotomist came, done his thing, and even posted the sample off. Within two days I got my results with a supplemented letter from a doctor to help interpret them. It has given me clear actionable insights as to how I can improve my health. I will definitely recommend this to anyone who wants to do the same.

December 9, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for your kind feedback, Umar! We're so pleased to hear that you had a positive experience with our service, from the quick appointment to the friendly care provided by our phlebotomist and the thorough review by the doctor. Your recommendation is greatly appreciated, and we completely agree—regular health checks are an excellent way to support your well-being. If we can assist you further, please don’t hesitate to reach out!

Cheers,
Marie

Rated 3 out of 5 stars

Longer than advertise results

Ordering, booking an apointment with the phlebotomist and the test arriving were all absolutely fine.
My issue came with the Royal mail tracking showing the lab recieved my blood sample the next morning after it was sent. It took them a further 8 days and two requests for updates to get my results to me.
So much for resutls in 2 days claim.
Marie from customer service was very helpful each time I contacted for an update.

The doctors notes do feel a little generic but I can understand this. It's simmilar with my GP. I was low in a few tests and for one I got a recommendation for what strength of supplments to take. But no recommentation on what strength of supplments to take for the others.

November 29, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for your detailed feedback and for recognising the smooth ordering and booking process, as well as mentioning me in your kind review. Your input is greatly appreciated!

We’re very sorry to hear about the delay in receiving your results. While we include a 24-hour tracked prepaid label to ensure samples are delivered to the lab promptly, unfortunately, delays with Royal Mail are beyond our control. Please know that we are actively exploring alternative courier services, but at the moment, Royal Mail is the only provider that meets the specific requirements for transporting medical samples.

Regarding the doctor’s notes, we understand your concerns. While our doctors cannot provide diagnoses, they aim to offer comments based on the results and the information available. For the supplement recommendations, we would be happy to follow up with the doctor to clarify or provide further details. If you could kindly email us with your profile information, we’ll ensure this is addressed for you.

Thank you again for your understanding and for sharing your experience—it helps us improve our service. If there’s anything more we can assist you with, please don’t hesitate to get in touch.

Cheers,
Marie

Rated 3 out of 5 stars

A Mixed Experience with Lola Health’s Advanced 360 Test

I recently had the Advanced 360 test with Lola Health. While I was very pleased with the efficiency and professionalism of the phlebotomy service, I left the experience feeling frustrated with the doctor’s report and the overall experience.

The report included explanations for certain markers that felt overly generic, despite the fact that my personal information was already available in my profile. A more tailored and sensitive approach, which considers the individual context provided by patients, would have been appreciated. This would ensure that discussions about potential causes and next steps feel more relevant and supportive.

Additionally, one part of the test arrived broken due to poor packaging. This was disappointing, as I have never had such an issue with other blood test providers. Better attention to packaging would prevent such occurrences and enhance the overall service quality.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Overall very good

Their website has a few imperfections - but the booking, phlebotomy, lab results and (especially) their interpretation were all good to excellent. Good communication throughout and the whole thing was done within the expected timescale.

November 22, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for your feedback, Rob! We’re so glad to hear you had a great experience with the booking, phlebotomy, and lab results, and that you found the interpretation especially helpful.

We're happy to hear the hiccups you've experienced with the website, if you could let me know via support@lolahealth.co, we'd greatly appreciate it. We're a new company, and we're still improving so we highly value feedback :)

Cheers,
Marie

Rated 5 out of 5 stars

First Class Service

I was super impressed initially by the website and how comprehensive it was but after going through things it was the price that pulled me in.
I have been using Medichecks up until now but I’ve noticed their cost has shot up significantly since last time I used them, so I didn’t hesitate to book my blood test with yourselves. As a bodybuilder, I like to ensure that my performance is optimised but also my long term health taken care of.
The convenience of having somebody come to my home to take the blood test is a really great idea and an appealing part of the process. My expectations were superseded by having the results back in a couple of days - overall, I’m a very happy customer and will definitely use you again - highly recommended!!!

November 20, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for such a glowing review, Dan! We're so glad to hear we hit the mark It’s our pleasure to support your health and performance goals!

Your recommendation means so much to us, and we look forward to helping you again in the future!

Cheers,
Marie

Rated 5 out of 5 stars

They actually care about their clients

Their attention to detail and personal care i experienced from Laura while ordering a test kit is nothing short of excellent.

November 22, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thanks, Terry! Will pass along the message to Laura, she will be glad to hear such great feedback from you :)

Cheers,
Marie

Rated 5 out of 5 stars

Very impressive service from start to…

Very impressive service from start to finish. Excellent value for money. Three individuals - customer care, phlebotomist and Dr all professional. I am genuinely surprised to be honest at the level of work that went into my full blood test. Useful and detailed advice back and will make a difference to my life ongoing. Would use again, would recommend

November 22, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for your lovely feedback, Kirsty! We’re so pleased you found our service professional and the advice helpful. It means a lot to know we’ve made a difference for you.

We’re here whenever you need us again, and we truly appreciate your recommendation!

Cheers,
Marie

Rated 5 out of 5 stars

Very professional

Very professional, very good communication. Definitely order again if I have any problems.

November 15, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thanks for giving us 5 stars, Reda! We’re here whenever you need us again.

Cheers,
Marie

Rated 5 out of 5 stars

Everything I expected and more

A fast, efficient, and stress-free service where a phlebotomist visited my home to collect my blood. By the end of the next day I received the results, accompanied by a comprehensive review and suggestions for improving any below-normal scores. The report was presented clearly, making it easy for me to use it when discussing any further issues with my GP. I will definitely use their services for follow-up checks and highly recommend them to others.

November 20, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thanks for your wonderful feedback, Tony! We’re so glad you had a great experience—that’s exactly what we aim for. Your recommendation means so much, and we’re here whenever you need us again!

Cheers,
Marie

Rated 5 out of 5 stars

Efficient service with a detailed…

Efficient service with a detailed report including explanations

November 1, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thanks for rating us 5 stars, Janet! We’re here whenever you need us again and really appreciate your support!

Cheers,
Marie

Rated 5 out of 5 stars

A really good experience

A really good experience – the kit arrived the next day, and the nurse was able to come on my requested day, and was really friendly and a mine of information. The results appeared on the app just over 24 hours later, with a comprehensive set of notes. Very good value for money, in my view.

November 14, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for your kind feedback, Matt! We’re so glad to hear you had a great overall experience. We're happy to proud of your health journey, and just here when you need us, and we really appreciate your support!

Cheers,
Marie

Rated 5 out of 5 stars

Fast, efficient and easy service

A fast, efficient and stress free service where a nurse came and took my blood at home. I had the results in a few day with a very comprehensive review of the results with suggestions on how to improve any below normal scores. All presented very clearly so I can use this report when discussing any further issues with my GP. I will definitely use them for follow up checks and recommend the service to others.

November 6, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for such a thoughtful review, Stephen! We’re happy to hear we've met and exceeded your expectations.

We’re so pleased to have earned your trust for follow-up checks and truly appreciate your recommendation to others. We’re here whenever you need us again!

Cheers,
Marie

Rated 5 out of 5 stars

This service is so stress free

This service is so stress free! Nurse came and took blood in our own home and had the results within days! At a good price also and the package we did included so much. Also really liked how every blood test they do they explain what it is and why they do it. A fully comprehensive report by a doctor is also a great plus. Will definitely be using them again!

October 20, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you for your wonderful feedback, Eco! We're happy to hear that you found our process stress-free and were satisfied with our overall service. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Thanks,
Marie

Rated 5 out of 5 stars

Lola was brilliant

Lola was brilliant. Box arrived quickly, nurse appointment easy to do, blood results back with analysis all very quick, well presented and explained simply.

October 16, 2024
Unprompted review
Lola Health logo

Reply from Lola Health

We appreciate your kind words! It's great to know that our efforts to provide a seamless experience met your expectations. We value your support and hope to assist you again soon.

Thanks,
Marie

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