I bought the fur coat with a hood looks lovely but omg the fur coming off it so annoying caked everyone around me in it car etc don’t want to wear it again is this normal ? Delivery ok
Company replied
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Review summary
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I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returne... See more
Absolute best online shop I’ve ever ordered from…ordered about 6 or 7 things and absolutely loved every one of them. Not the slightest issue with anything…fast and friendly customer service as well wh... See more
Company replied
Lola Rae are amazing! I have recommended Lola Rae to all my friends and family who have also bought some fabulous bits. For my trip to Ibiza I was extremely last minute and have some issues with E... See more
Company replied
3.1
Average
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
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The clothes I have ordered are great
The clothes I have ordered are great. But I have received an incorrect order and have had once response and nothing since
August 27, 2025
Reply from Lola Rae Fashion
Hey there, We are so sorry you received the wrong size in your order :( We do reply to all our emails within 48 hours and can see our team have emailed you so hoping this can be rectified asap :) If you need any further help please do not hesitate to email our management team at info@lolaraefashion.co.uk x
The outfits are 10/10 design and…
The outfits are 10/10 design and quality Thankyou Denise
August 26, 2025
Reply from Lola Rae Fashion
Thank you so much for your review it really means alot to a small brand like ours :)
PLEASE BEWARE BEFORE BUYING STILL NO…
PLEASE BEWARE BEFORE BUYING STILL NO REFUND
items returned 11th August now 29th and no refund, despite am email to say items received and refund will be processed sent 3 more emails NO response at all! Have raised a dispute very dissapointing i thought this was a genuine seller i liked their clothing but would not buy again!
August 29, 2025
Unprompted review
Reply from Lola Rae Fashion
Hi there, We’re really sorry to read your review, but this doesn’t sound right at all. We’re a small family-run business, and we pride ourselves on answering all customer emails within 48 hours. If you’ve not had a response, it’s possible your emails haven’t reached us.
All returns are processed within 10 working days of being received, so if you returned your order on 11th August, this would normally have been refunded by now. Please do send us an email with your order number, and we’ll be able to help you straight away.
We always do our best for our customers and would love the chance to resolve this for you properly.
Reply from Lola Rae Fashion
Thank you so much for your review it really means a lot to a small brand like ourselves :)
Stunning dress
Stunning dress. Exactly as shown on website, quick delivery - looking forward to wearing it on holiday
August 6, 2025
Reply from Lola Rae Fashion
Hi Sarah, We just wanted to thank you for your review. As a small brand it really means alot to us :)
They state they want the order returned…
They state they want the order returned within 14 days of shipment yet don’t supply a returns address and Ignore emails.
July 24, 2025
Reply from Lola Rae Fashion
Hi Elisha,
We have tried replying to you via email but wanted to reply on here also - We completely understand when customers are frustrated, especially when things aren’t as fast as expected, but your email was sent and we replied in less than 48 hours with the returns address which is the time we reply to ALL customer service emails in.
We’re a small, family-run business doing our absolute best to grow and at the same time speed up our response times, cutting them from 48 hours to 24 🥹
We care so much about every customer and just want you to know we’re trying really hard but we doo reply to ALL emails within 48 hours.
Good service from ordering to delivery
Good service from ordering to delivery. Lovely outfit which feels great on. Already received lots of positive comments.
July 29, 2025
Reply from Lola Rae Fashion
Aww thank you so much for this review it really means a lot to us :)
Remarkable Customer Service
Despite loving everything I ordered, 1x item didn’t fit me quite right so sadly had to make a return. I mistakenly sent my parcel to the wrong address, however the customer service was truly remarkable. They went above and beyond to find it for me (even taking a 20 minute car ride!) and process a refund. I don’t think I’ve experienced customer care quite like it, particularly as it was my fault. I will absolutely buy from Lola Rae again, not only because I love the clothing but due to the amazing service provided. X
July 22, 2025
Unprompted review
Reply from Lola Rae Fashion
Awww it was a pleasure :) and thank you for your kind review it means the world to us :)
Regretful return due to loving dresses but unfortunately too short on me.
Good service very helpful with my return . Sorry dresses just too short on me .
July 4, 2025
Reply from Lola Rae Fashion
Thank you so much for your 5* review :) Sorry the dresses were a little short .. We are hoping to do a tall range in the near future! Thank you again x
Reply from Lola Rae Fashion
Thank you for your review xx
I have not received my parcel and Evri…
I have not received my parcel and Evri has contacted me saying it went missing. I’ve tried contacting Lola Rae twice, but I haven’t received a response. I’ve read many negative reviews about missing parcels and refunds not being issued, so I should have listened to those reviews!
July 8, 2025
Reply from Lola Rae Fashion
Hi Katrina, We have replied to your emails but had no response - Just to clarify your parcel was delivered to your local Evri parcel shop as requested 😊 We have the full tracking and proof of delivery, but haven’t included it here to protect your privacy. If you’d like it, just drop us an email and we’ll happily send it over.
We’ve also received a return request from you for one of the items in your order, so we’re assuming this review may have been left in error, or possibly meant for another company.
We’re a small business and care deeply about getting things right, so if there’s anything else we can help with, please feel free to reach out directly x
Reply from Lola Rae Fashion
Thank you so much it really means a lot to us as a small brand that you take the time to leave a review of you positive experience :)
Reply from Lola Rae Fashion
Thank you for your review :)
never received my order
July 8, 2025
Reply from Lola Rae Fashion
Hey, We are so sorry to hear you haven't received your order :( All our orders are sent tracked and signed for so please ping us an email with your order number and we will be more than happy to assist!
Had really high hopes for this brand…
Had really high hopes for this brand but really disappointed :(
I saw an outfit on someone else I absolutely loved for my holiday. I ordered the trousers only by accident not realising I hadn’t added both top & trousers so quickly ordered the top on next day delivery a few days later when I noticed. The top arrived asap but my trousers are still not here and I go away in a few days. It says 3-5 working days to come but it’s now been over 2 weeks and it hasn’t even been dispatched. Been trying to contact the company via email, contact form and social media and absolutely no one is responding to me. Really sad as this would have been such a lovely set for my trip & now I’ll probably have to take it further to get my money back.
July 12, 2025
Unprompted review
Reply from Lola Rae Fashion
Hey Chloe, we are so sorry to hear this caused stress before your trip! The trousers sadly went missing in transit as we mentioned in the email, but we can see a full refund has been issued.
If there’s anything else we can do to help or support you further, please feel free to drop us an email, we are happy to assist x
Would definitely buy again!
May 28, 2025
Reply from Lola Rae Fashion
Thank you so much for your review x
Great quality
Ordered for the first time and really loved the clothes, perfect for holiday.
June 9, 2025
Reply from Lola Rae Fashion
Thank you so much x
I have ordered a few times
I have ordered a few times, good quality material and customer service. I’ve had to return a few items and they have been very good to resolve for me.
July 9, 2025
Reply from Lola Rae Fashion
Thank you for your review :)
Love this brand!
Love this brand!! Always so easy to order with quick delivery as I needed my outfit for my holiday at the weekend. Great quality too, my fave for going out. Will defo be using again!!
June 12, 2025
Reply from Lola Rae Fashion
Thank you so much for your review we appreciate our worldwide girl gang so much and love seeing you wearing our designs 🥹 ❤️
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