I ordered a cake and a greeting card together for a special occasion. Unfortunately, the cake was delivered on time, but the card arrived a day later. This completely ruined the surprise and the p... See more
Company replied
Location
Switch locationKiosk 2, Broadgate, EC2M 7PY London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From start to finish super easy and super service. Especially since we had very health conscious Bride and Groom. Very affordable and will use and recommend always!! Love Lola’s !!
Ordered the Harry Potter cake with caramel sponge which arrived in perfect condition and as described. Had lots lots of compliments on the appearance and flavour, the cake was soft and moist couldn't... See more
Having to organize a cake in the UK while I live and work in the UAE was made so easy with Lola's Cupcakes. Your website is user-friendly, I had consistent follow-up and I was put at ease that thing... See more
Company details
About Lola's - Broadgate Central
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Kiosk 2, Broadgate, EC2M 7PY, London, United Kingdom
4.7
Excellent
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lola has the best birthday cakes!
Lola’s cakes are without a doubt the best! The cake wasn’t only beautiful and colourful but truly yummy!!! All the kids and also the parents loved it!
December 1, 2025
Easy and Tasty
Having to organize a cake in the UK while I live and work in the UAE was made so easy with Lola's Cupcakes. Your website is user-friendly, I had consistent follow-up and I was put at ease that things would be done as per our request.
The guests thoroughly enjoyed the cake too, I'm told.
November 5, 2025
Amazing cake and delivery
Great service and delivery
Cake looked and tasted amaaaaazing!!!
October 26, 2025
Fast service & incredibly tasty cake
Fast service & incredibly tasty cake. Worth the price
October 18, 2025
Beautiful cake perfect for my nan!
Beautiful cake perfect for my nan!! Thankyou so much
October 2, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The portion size was shockingly small…
The portion size was shockingly small compared to what had been described and booked online. On top of that, the chocolate had a strange, off-putting taste that didn’t match expectations.
September 19, 2025
Reply from Lola's - Broadgate Central
Hello,
Thank you for taking the time to give us your feedback. I am very sorry for the disappointment experienced on this occasion.
I can assure you all items are baked and prepared fresh for the date of delivery. We do not pre make, store or freeze our cakes.
We would definitely like to understand more about this.
I will be in touch with you via email shortly to discuss further.
Kind regards,
Perfection
An excellent service from start to finish. Kept well informed about the delivery. Cake was delivered promptly. The actual cake was excellent and superseded expected wishes. It was beautifully fresh which was decorated to a high standard and tasted amazing good.
September 8, 2025
Quick and easy order and pick up
Quick and easy order and pick up. We ordered the "Cars" themed children's cake in double chocolate. It was perfect and stayed moist the whole week. Would definitely recommend!
September 6, 2025
Beautiful moisture vegan cake
Beautiful moisture vegan cake! Definitely to order it again
August 30, 2025
Your cakes are so so so so so gooooood
September 5, 2025
Great anniversary cake
Great anniversary cake! We had 50 guests who all had a great slice!
September 1, 2025
The cake was lovely soft and creamy I’d…
The cake was lovely soft and creamy I’d was delicious I will always buy my cakes from Lola’s cupcakes they are amazing we enjoyed the cake so much.
August 29, 2025
The cake was absolutely lovely
The cake was absolutely lovely. It was moist, everyone enjoyed it.The only thing that they complain about was sweetness..
August 22, 2025
Lovely flavour but too much buttercream…
Lovely flavour but too much buttercream and not enough cake to balance the sweetness.
August 6, 2025
Reply from Lola's - Broadgate Central
Hello,
Thank you for taking the time to give us your feedback.
I can see that you ordered the Vintage Heart Doodle Cake with the vanilla sponge option. This cake is prepared with multiple layers of sponge and is decorated with buttercream which is also used for the filling in between the layers of sponge.
Your feedback will be noted for our teams to review.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.