I ordered 12 mini cupcakes to raise money for a breast cancer charity for a work event. They were exactly as I ordered, really delicious and enjoyed by all. Speedy delivery and lovely staff in Ealing... See more
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I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... See more
Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... See more
The Chocolate Birthday Cake for my son was delicious. Delivery was prompt and reliable. Well done!
Company details
About Lola's - Ealing Broadway
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Unit 51, Broadway, W5 5JY, London, United Kingdom
- 01908538798
4.5
Excellent
561 reviews
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The vegan fudge cake was utterly…
The vegan fudge cake was utterly delicious, would definitely order again. Great service as always
March 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff and store were lovely
Staff and store were lovely, but honestly the cupcakes just weren’t anything special. We got 2 cupcakes and a brownie and they were both quite dry and the icing was somehow dry too and it just wasn’t worth it for the money.
March 13, 2026
Reply from Lola's - Ealing Broadway
Hello Callum,
Thank you for taking time to share your review with us.
I am sorry to hear your were disappointed on this occasion.
The cakes should be stored in a fridge when not being served and we recommend taking it out of the fridge for approx. 1-3 hours before serving (depending on the size) to allow them to reach back the right softness and fullness of flavour:)
We do appreciate your feedback and have forwarded this to our the relevant teams to review and take into consideration in the future.
If you'd like to discuss this further, feel free to email us on hello@lolascupcakes.com
Best wishes,
Marta
It was such a great cake
It was such a great cake - usually we have left overs lasting for days but this cake was gone before the party was over 🤣 thank you Lola’s cupcake
March 12, 2026
Got a cake at really short notice
Got a cake at really short notice, very impressive they had it ready in two days and it was immaculate and delicious!
March 7, 2026
Excellent service both online and in…
Excellent service both online and in person!
Had a Victoria Sponge Cake that was baked to perfection.
March 2, 2026
Will be using again
Our Lion King Disney cake was gorgeous, delicious, and good value. Pick up was straightforward.
February 28, 2026
Great service and cake!
Workers were very kind and helpful, great service and great cake!
February 19, 2026
Great service and delicious cake.
February 26, 2026
Mini cupcakes are delicious
We purchased mini cupcakes for our daughter’s birthday and selected three different flavors. Each flavor was distinct, unique, and absolutely delicious. We especially appreciated the offer of two complimentary cupcakes with the purchase of ten, which was a lovely added bonus.
February 21, 2026
Lovely service and delicious cakes!
February 14, 2026
The whole family love Lola’s bakes and…
The whole family love Lola’s bakes and come back time and time again.
February 19, 2026
Delicious!
February 15, 2026
Collection fine but bad cake
Collection service was fine but the cake was tasteless, barely any sponge it was densely covered in a bland cheap tasting chocolate, second try at their larger cakes and second time disappointed. Not good quality taste or ingredients unfortunately
February 12, 2026
Reply from Lola's - Ealing Broadway
Hello Hannah,
Thank you for taking the time to share your feedback.
I am sorry to hear that your cake did not meet your expectations.
I can assure you that we do use high quality ingredients for all of our products.
Our cakes are prepared in batches and we have not received any similar feedback from the same batch. However, please be assured that we will continue to monitor this closely.
Please be assured that your feedback has been shared with the relevant teams for further review.
If you do wish to discuss this further, please feel free to email us on hello@lolascupcakes.com
Best wishes,
Chloe
Another great cake from Lola’s yum yum
February 6, 2026
Thank you lola for the Birthday cake…
Thank you lola for the Birthday cake for my daughter's 25, we loved the chocolate fudge cake! Love it
February 6, 2026
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