I found it very straightforward to choose and order a cake online as lots of information and details were given. I picked up the cake on the day of the party and full storage instructions were given.... See more
Location
Switch locationWood Street 271, Bentalls Shopping Centre, KT1 1TP Kingston upon Thames, England, GB
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See what reviewers are saying
Another great bake from Lola”s. This time we went for the rainbow cake which was delicious as usual. I always order from Lola’s for family birthday celebrations. Easy to order, regular updates and ear... See more
Lola’s never disappoints this time we got a chocolate pistachio kunaffa cake a bit of a gamble - but trusted Lola delivered with flavours with a divine cream and soft sponge! Would recommend!
Order was for 70 vegan mini cupcakes but had to order boxes of 12 as per website order form. Email enquiries were replied in good time. Mini cupcake size is ok - no unfinished morsels as sometimes can... See more
Company details
About Lola's - Kingston Bentals Centre
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Wood Street 271, Bentalls Shopping Centre, KT1 1TP, Kingston upon Thames, England, United Kingdom
- 02045863633
4.7
Excellent
502 reviews
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Best choice for birthdays🎉
It was delicious and it was totally the same as it was shown on the website. Lola’s cupcakes never disappoints🎉🫶
February 24, 2025
Always amazing cakes from Lola's
Always amazing cakes from Lola's. Nothing else needs to be said.
February 22, 2025
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Far too sickly and no sponge
Far too sickly and no sponge. Ordered a gluten free cake and to be honest there was barely any sponge in it, was mostly icing which made it quite sickly. It was also a surprise cake and it was delivered in a clear box so the person it was suppose to be a surprise for saw it as she took delivery. Shame really
February 21, 2025
Reply from Lola's - Kingston Bentals Centre
Hello,
Thank you for taking the time to leave this review.
I am sorry to hear about this and I will be in touch shortly to discuss this further.
Kind regards,
Chris
It was for my baby girls birthday…
It was for my baby girls birthday party. 37 little unicorn cupcakes and it was "perfect" "delicious" the "best quality" cupcakes ever. I think we'll continue ordering the birthday cakes or cupcakes from Lola's cupcakes for many years more.
February 18, 2025
Delicious cakes
Easy to navigate ordering. Lots of choice and delicious cupcakes. Vegan cupcakes were also great.
February 17, 2025
Mango and passionfruit opera cake was delicious!
We ordered the Mango and Passionfruit opera cake for my daughter’s 11th birthday. It’s gluten free but it didn’t have to be for us - we just liked the sound of the flavours. It looked beautiful and tasted absolutely delicious. I would highly recommend.
February 17, 2025
The cake was for friend's birthday and…
The cake was for friend's birthday and was greatly complimented.
January 18, 2025
Cake stayed fresh and moist even after…
Cake stayed fresh and moist even after 3 days. We really enjoyed it.
January 28, 2025
Great looking and tasting cake
Great looking and tasting cake. Prompt delivery.
The only downside was the expensive delivery .
January 29, 2025
I order wedding Cacke ,Amazing staff…
I order wedding Cacke ,Amazing staff and such wonderful taste of the cackle we all loved it
January 27, 2025
Delicious cake at a good price
Ready on time, friendly staff, good price for a delicious cake.
January 11, 2025
Delicious birthday cake and superb…
Delicious birthday cake and superb service. Would definitely recommend.
January 14, 2025
The cake was delicious but the service…
The cake was delicious but the service when picking up at Kingston Lola's Cupcake Shop was the worst.
January 13, 2025
Reply from Lola's - Kingston Bentals Centre
Hello,
Thank you for taking the time to leave your feedback.
We are so happy to hear that you enjoyed the cake you ordered.
I am sorry that you were disappointed in the service at our Kingston location. This does not sound like our usual standards and we will be reviewing this further with the store manager.
If you would like to discuss this further please do get in touch with us at hello@lolascupcakes.com
Best wishes,
Macy
Delicious desserts…
The cheesecake was beautiful lovely decoration tasted delicious and was great value for money . Cupcakes tasted Devine and stay fresh for several days.
January 13, 2025
Very happy with cake
Very happy with cake , looks better than in actual website pictures.
Emails with all explanations with pick up and everything else 10/10
January 12, 2025
Vegan and gluten free chocolate fudge cake
The cake was for a party with only one guest gluten free - everyone thought the cake was delicious. Easy ordering and next day pick up available - brilliant! 🤩
January 5, 2025
The best cupcakes I’ve always had
I ordered 3 boxes of Lola’s cupcakes for my son’s birthday party and everyone loved them. They were good quality, delicious and fresh. I will order them again. Thanks Lola for making my son’s birthday party special.
December 28, 2024
Chocolate raspberry cake
I ordered a chocolate raspberry cake for my 25th birthday, it was really good, the flavour combinations is one of my favourite, the cake itself was so soft and moist absolutely loved it ....
December 29, 2024
Fabulous cakes
I got two cakes custom made. Both cakes were beautiful, delicious and made to perfection. I will definitely come back to you for my son’s next birthday😍
December 27, 2024
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