Order was for 70 vegan mini cupcakes but had to order boxes of 12 as per website order form. Email enquiries were replied in good time. Mini cupcake size is ok - no unfinished morsels as sometimes can... See more
Location
Switch locationWood Street 271, Bentalls Shopping Centre, KT1 1TP Kingston upon Thames, England, GB
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See what reviewers are saying
I found it very straightforward to choose and order a cake online as lots of information and details were given. I picked up the cake on the day of the party and full storage instructions were given.... See more
Another great bake from Lola”s. This time we went for the rainbow cake which was delicious as usual. I always order from Lola’s for family birthday celebrations. Easy to order, regular updates and ear... See more
We bought a cake for 14 people from Lola’s Cupcakes for my daughter’s baby shower and it was absolutely perfect. It looked beautiful and tasted even better — we had so many compliments from our guests... See more
Company details
About Lola's - Kingston Bentals Centre
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Wood Street 271, Bentalls Shopping Centre, KT1 1TP, Kingston upon Thames, England, United Kingdom
- 02045863633
4.6
Excellent
512 reviews
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Great customer service & quality
Great customer service, prompt and efficient.
Excellent quality and taste.
July 12, 2026
Unicorn cake for 5th birthday!
I ordered a unicorn cake for my daughter’s 5th birthday and it was beautiful! Everyone said the cake was delicious and there was enough for 30 children and quite a few of their parents. Lola’s is reliable and yummy - we often get our birthday cakes from them and are always happy!
July 1, 2026
Cake was fresh and beautifully…
Cake was fresh and beautifully designed. The delivery was exceptional
June 28, 2026
My son has lots of allergies so Lola’s…
My son has lots of allergies so Lola’s is perfect for him. He gets to have a yummy vegan birthday cake that everybody enjoys!
June 22, 2026
The Quality of the Cupcakes at Lola’s…gorgeous
The Quality of the Cupcakes at Lola’s is really great. My favourite is the Black Forest cupcake, closely followed by the Banoffee cupcake. The Staff at the Kingston shop are also very Friendly and helpful
June 21, 2026
Very helpful in Kingston shop
Very helpful in Kingston shop, nice sturdy box for travelling to Devon and usual delicious carrot cake. Thank you
June 17, 2026
Perfect cake
I ordered a small carrot cake for my husbands birthday and it was delicious and a perfect size too! Ordered it online and picked it up in one of their shops so all very easy.
June 6, 2026
Beautiful freshly made cake that was…
Beautiful freshly made cake that was available to collect the next day
June 6, 2026
Reliable cakes that taste amazing.
Tasty, moreish cakes. Always look amazing. Always on time.
May 4, 2026
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The cake was delicious I will order it…
The cake was delicious I will order it again but delivery service is really poor, for £9 gives 12 hours window. Definitely need to be address
April 25, 2026
Reply from Lola's - Kingston Bentals Centre
Hi Usama,
Thank you for taking the time to leave your feedback about your recent order with us.
It is great to hear that you were happy with the cake you received and that it was delicious, and we cant wait to bake for you on another occasion. I am sorry to hear that you were disappointed with the current delivery options that we offer.
We completely understand that a 12-hour delivery window can feel inconvenient. At the moment, due to the high volume of deliveries we manage each day, we’re unable to offer narrower delivery slots consistently. However, improving our delivery service is something we are actively working on. We are currently exploring ways to expand our delivery operations and introduce more precise delivery windows in the future to provide a better customer experience.
I will be sure to pass this feedback on to our transport team to review.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Best wishes,
Everyone said it was lovely cake tasty…
Everyone said it was lovely cake tasty fresh and flavoursome
May 4, 2026
The colleague who served us in the…
The colleague who served us in the Kingston upon Thames store was extremely friendly and welcoming! Great customer service :)
Cupcakes equally as lovely
April 29, 2026
Would definitely use again
We used Lola's for our daughter's 5th birthday cake. Ordering was very easy, delivery was brilliant. The cake looked perfect and we had a very happy child! Would definitely use the service again. The only draw back was the cake was ridiculously sugary and sweet - almost to the point of not being nice or edible. So tone down the sugar and it would have been perfect.
April 27, 2026
I love Lola cake especially the Oreo…
I love Lola cake especially the Oreo cupcakes it’s delicious
The staffs are friendly kind and all advice
April 8, 2026
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