I found it very straightforward to choose and order a cake online as lots of information and details were given. I picked up the cake on the day of the party and full storage instructions were given.... See more
Location
Switch locationWood Street 271, Bentalls Shopping Centre, KT1 1TP Kingston upon Thames, England, GB
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See what reviewers are saying
Another great bake from Lola”s. This time we went for the rainbow cake which was delicious as usual. I always order from Lola’s for family birthday celebrations. Easy to order, regular updates and ear... See more
Lola’s never disappoints this time we got a chocolate pistachio kunaffa cake a bit of a gamble - but trusted Lola delivered with flavours with a divine cream and soft sponge! Would recommend!
Order was for 70 vegan mini cupcakes but had to order boxes of 12 as per website order form. Email enquiries were replied in good time. Mini cupcake size is ok - no unfinished morsels as sometimes can... See more
Company details
About Lola's - Kingston Bentals Centre
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Wood Street 271, Bentalls Shopping Centre, KT1 1TP, Kingston upon Thames, England, United Kingdom
- 02045863633
4.7
Excellent
502 reviews
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The cake really wasn’t anything special…
The cake really wasn’t anything special
I found the service from the staff in store to be cold, impatient and rushed
July 28, 2025
Reply from Lola's - Kingston Bentals Centre
Hello,
Thank you for taking the time to leave this review.
I am sorry to hear that your experience at our store was not how we would have hoped and I will pass this feedback on to ensure we can improve for the future.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
The cake was delicious.
July 21, 2025
Too much butter cream and the sponge…
Too much butter cream and the sponge was dry, it nothing compared to, from last year.
July 18, 2025
Reply from Lola's - Kingston Bentals Centre
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your cake didn’t match the quality you experienced previously, and that the sponge and buttercream weren’t to your liking this time.
We’ll pass your comments on to our bakery team so they can review this. If you’d like to discuss your experience further, please feel free to contact us at hello@lolascupcakes.com
Kind regards,
Chrissy
Efficient, Easy and Delicious
Very straightforward. Ordered online and collected from store. Message was as requested and cake was delicious 😋
July 16, 2025
Lady in the shop was very helpful as I…
Lady in the shop was very helpful as I was unable to order online. Kept telling me there was a problem. I have ordered from the Kingston shop before and the same lady was very helpful then. Unfortunately I didn’t notice her name.
July 7, 2025
Beautiful cake ready on time very easy…
Beautiful cake ready on time very easy to order on line and pick up was very smooth
July 6, 2025
Truly amazing cakes arrived beautifully…
Truly amazing cakes arrived beautifully packaged and tasted so so good would definitely recommend having the chocolate & raspberry cake again not sure where my cake was delivered from but truly tasty cakes
June 30, 2025
Reply from Lola's - Kingston Bentals Centre
Hello Nicole,
Thank you for getting in touch with us to share your feedback.
We're sorry to hear that it seems something went wrong with your order.
We will be in touch shortly over email to see if we can learn more about what has happened and how we can help.
Kind regards,
Wesley
Everything went smoothly
Everything went smoothly from start to finish. Brilliant service cake arrived on time and delivery made easier as updated by driver as he made his way to our address. The cake was perfect and everyone enjoyed eating it. Thank you.
June 29, 2025
Extremely well baked cake
Extremely well baked cake, the filling was absolutely delicious but the frosting on the outside was just a little too sweet for everyone’s liking.
June 21, 2025
Cake was delicious.
Cake was delicious.
Be great if they could deliver further outside London.
June 21, 2025
Sonya is amazing.
Great customer service form the amazing Sonya. Always smiling and nothing is too much. Thank you
June 14, 2025
Beautiful celebration cake
Very helpful staff at Kingston branch. Cake delivered to our venue on time with great email updates on delivery process. Really pretty cake that tasted delicious.
June 20, 2025
Safari themed vanilla tall cake
Safari themed vanilla tall cake was apt for the birthday party. All the children really enjoyed alongside the adults..Initially we ordered double chocolate flavour but we changed it two days before to Vanilla. The customer service was smooth and able to change the flavour. Kingston team was helpful in ordering.
June 15, 2025
The perfect wedding cake
We didn’t want to break the bank when it came to our wedding cake but still wanted it to look and taste good. Lola’s delivered on all of this. We were very impressed at the quality and look of the two tiered cake which perfectly matched our venue setting. Amazing, would use again!
June 12, 2025
Very helpful shop assistant in…
Very helpful shop assistant in Kingston. Well packed. gorgeous cupcakes everyone at the part loved them. Couldn't stop eating them!
June 10, 2025
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