Purchased a banana dessert pot which was delicious. Fresh bananas, soft sponge and sweet caramel all presented in a decent size pot. Will definitely be buying this again!!!
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Excellent service of Brent cross shopping centre , always. I had to do the collection of birthday cake and it was a confusion abou H.B message, and the H.B message was missing, but the very polite an... See more
Super easy to order online. And We’re very pleased with the cake, deco, size & taste was so yummy. Overall, everyone enjoyed & complimented. Also delivered outstanding customer service. I was able to... See more
Delicious cupcakes and made up for last time I bought them as they weren't nice. I really enjoyed the details on the Toy Story theme. My daughter loved it for her birthday, prefer the cupcake idea tha... See more
Company details
About Lola's - Lola's Brent Cross
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Shopping Centre, Upper Mall, NW4 3FP, Hendon, United Kingdom
- +44203 318 6453
4.6
Excellent
812 reviews
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Lovely cake, horrible customer service at Brent Cross
The cake was tasty and looked perfect. Such a shame that the service at Brent Cross has been horrible, we receive a message that the cake is ready for collection, so we head there, upon arrival, there were 3 members of staff sorting out cakes, we stood there and nobody acknowledged us although they’d clearly seen us. We let them know that we were there to pick up a cake and she very rudely responded : ‘ we open at 11:30’. The cake was clearly ready there so why not hand it to us? Or at least be pleasant about it! If your staff is not willing to let us collect then no point in sending a message, ruined the whole experience although I order there for every birthday
July 13, 2025
Reply from Lola's - Lola's Brent Cross
Hello,
Thank you for taking the time to leave your feedback.
We are very happy that you enjoyed your cake.
I am sorry about the disappointing experience at our Brent Cross store, this is not our usual standard and we will be reviewing this further with the store and area management to see if further training is required.
If we can help any further please do get in touch at hello@lolascupcakes.com
Best wishes,
Macy
Order 2 or 3 days earlier
I ordered the cake from the store and I received on time like it supposed
July 11, 2025
Excellent service cake was ready upon…
Excellent service cake was ready upon arrival time for collection.
Cake for birthday celebration for was as expected and everyone truly enjoyed.
July 6, 2025
Very easy to order and collect my cake
Very easy to order and collect my cake, which was easy to transport home, beautifully made and delicious. Great cake for those who are both gluten and lactose intolerant.
June 28, 2025
5 stars
Pick up easy, ordering was simple. The cake not only looked fabulous but tasted great too. It's often hard to get both right. My daughter loved it! Would definitely order another birthday cake from you
July 5, 2025
Delicious moist cake thanks
June 15, 2025
Beautiful cake that was absolutely…
Beautiful cake that was absolutely delicious! Easy to order and collect. Only had to order the week before and came it a lovely box and bag to take it home safely. Would 100% recommend!
June 14, 2025
First time I ordered large red velvet…
First time I ordered large red velvet cake
Which was very yummy and sponge was so so soft. Cheese crème was great. We really enjoyed and hope will go back again on a special occasion and definitely will recommend to friends and families
June 21, 2025
A favorite Victoria Sponge cake
I've tried different of their delicious cakes and my favorite is the Victoria Sponge cake. I ordered online and collected in Brentcross shopping center store, which comes well packed in a new carring box, attended by friendly staff.
June 20, 2025
Helpful Staff
Very nice staff especially Martina very friendly and helpful
June 18, 2025
Unprompted review
The whole process from beginning to end…
The whole process from beginning to end was simple, and the cake was as delicious as it had looked in the picture! I ordered online and collected from the Brent Cross branch. Communication regarding my order was clear and the staff at the branch were polite and cheery.
June 19, 2025
Delicious Lola's Cupcakes
If you haven't tried Lola's Cupcakes and Cakes you are missing out. These cakes are so fresh, so delicious and look like they are homemade.
June 11, 2025
The cake was awful
The cake was awful! I ordered a blue cake but the sponge was visibly under the icing. I ordered this for my son’s 1st birthday and it was ruined. The lady at Lola’s said there was nothing she could do. Never ordering from there again.
June 3, 2025
Reply from Lola's - Lola's Brent Cross
Hello Thaiba,
Thank you for taking the time to give us your feedback. I am very sorry you you have been disappointed on this occasion.
We would like to understand the issue further. I will be in touch via email soon to discuss the issue further.
Kind regards,
Lovely staff and even more delicious…
Lovely staff and even more delicious cake and cupcake!
June 2, 2025
Really nice cake
Really nice cake , slightly on the sweeter side but had a good amount for the celebration.
May 31, 2025
It was a carrot cake for 50th birthday
It was a carrot cake for 50th birthday. The cake was delicious, everyone agreed best carrot cake they ever had. The whole experience from ordering to eating was excellent.
June 6, 2025
Gluten Free Scrumptious cake …
Gluten Free Chocolate and Raspberry Cake was utterly scrumptious. The last time I purchased a cake it was far too sweet but the Team helped with suggestions for other cakes. This was so very well made and looked amazing. Will purchase again !
May 17, 2025
Unprompted review
Delicious chocolate cake
A small anniversary cake ordered at the last minute. Beautifully made and ready on time to be collected. The chocolate cake was delicious tasting with a soft texture. Thank you.
May 22, 2025
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