Purchased a banana dessert pot which was delicious. Fresh bananas, soft sponge and sweet caramel all presented in a decent size pot. Will definitely be buying this again!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service of Brent cross shopping centre , always. I had to do the collection of birthday cake and it was a confusion abou H.B message, and the H.B message was missing, but the very polite an... See more
Super easy to order online. And We’re very pleased with the cake, deco, size & taste was so yummy. Overall, everyone enjoyed & complimented. Also delivered outstanding customer service. I was able to... See more
I ordered the small Strawberry Sakura Cake and the bento Mango and Yuzu Bento Cake. The Bento cake is small but looks amazing and tastes as good as it looks. I wanted to try both new cake... See more
Company details
About Lola's - Lola's Brent Cross
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Shopping Centre, Upper Mall, NW4 3FP, Hendon, United Kingdom
- +44203 318 6453
4.6
Excellent
811 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The two chocolate & raspberry cakes I…
The two chocolate & raspberry cakes I ordered for my party were absolutely delicious, everyone loved and comments were the best cake they had tasted!
August 17, 2025
The lady at the Lola counter didn’t…
The lady at the Lola counter didn’t look at the order email. Maybe I was the only one collecting.
August 15, 2025
Small Strawberries and Cream cake
Ordered a small Strawberries and Cream Cake and the birthday recipient loved it. I have enjoyed many other flavours of their cakes but this was the first time ordering this flavour and it went down a treat!
August 10, 2025
This cake is so sweet
This cake is so sweet. But son loves the decorations and the candy on it. Sponge is good but if only can reduced the sugar of icing is much better
August 3, 2025
Amazing ‘Frozen’ themed cake
I ordered a ‘Frozen’ themed cake for my daughter and it did not disappoint!
The cake looked amazing and was so tasty! My little girl loved seeing a figure of Elsa on the cake, and loved the actual cake even more.
Thank you Lola’s, a truly wonderful experience.
August 8, 2025
The cake was delicious
The cake was delicious. I had ordered tall coloured candles but got different one. Apart from that very happy with service and ordering process
August 8, 2025
They have the most amazing cakes
They have the most amazing cakes, and the staff at Brent Cross are incredibly efficient and helpful.
If it's a birthday, anniversary or celebration, we always go there and have never been disappointed.
August 5, 2025
It was such a detailed and delicious…
It was such a detailed and delicious cake for my daughter,Selena
August 7, 2025
Beautiful Stitch cake for my daughters…
Beautiful Stitch cake for my daughters birthday - quality and quantity was fantastic for the price. I ordered over the phone as was having issues with the website and the person I spoke to was so helpful and friendly. Thank you!
July 25, 2025
Yummy red velvet cake
Very easy to access what I wanted on the website - order easy to complete
Requested pick up from shop and service was great and cake was delicious!
August 1, 2025
The best experience as always
The best experience as always. Warm and friendly and love Al the selection of cakes and brownies.
August 1, 2025
The cake we ordered for my daughters…
The cake we ordered for my daughters birthday was super delicious and really pretty looking. I will definitely order from Lola's cakes again.
July 30, 2025
Superb!
I recently ordered 5 cakes from Lola's, (multiply family birthdays and a combined party). All different flavours. Every one was superb. Excellent flavours and the presentation is just gorgeous. Couldn't have been happier and will absolutely be using Lola's again.
July 21, 2025
Delicious Lola cake
This is the 2nd time I’ve bought a Lola’s cake for a special occasion. Absolutely delicious and always gets eaten.
July 27, 2025
I collected the cake
I collected the cake, it looks a bit smaller than I expected, but the person it was for, loved it. It looks great and was good. It’s absolutely great to find GF cake like this one. Very good experience.
July 20, 2025
This is the first time I had ordered…
This is the first time I had ordered from Lola’s and I was not disappointed (nor was my son who birthday cake it was).
The quality of the cake was excellent and the birthday boy loved it. Communication with Lola’s was great and I will definitely order from them again.
July 17, 2025
Best gluten free cakes
Best gluten free cakes and cupcakes I’ve ever had. The cakes were delivered with care and were on time. I highly recommend and I will definitely order from here again. Thanks
July 7, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Usless cake tasteless
July 13, 2025
Reply from Lola's - Lola's Brent Cross
Hello,
Thank you for taking the time to leave your feedback.
I am sorry you found your cake to be 'tasteless' this is not what we would expect with our cakes.
We would like to discuss this further if you are able to contact us at hello@lolascupcakes.com with more information about this cake we would be happy to help :)
Best wishes,
Macy
Lovely cake, horrible customer service at Brent Cross
The cake was tasty and looked perfect. Such a shame that the service at Brent Cross has been horrible, we receive a message that the cake is ready for collection, so we head there, upon arrival, there were 3 members of staff sorting out cakes, we stood there and nobody acknowledged us although they’d clearly seen us. We let them know that we were there to pick up a cake and she very rudely responded : ‘ we open at 11:30’. The cake was clearly ready there so why not hand it to us? Or at least be pleasant about it! If your staff is not willing to let us collect then no point in sending a message, ruined the whole experience although I order there for every birthday
July 13, 2025
Reply from Lola's - Lola's Brent Cross
Hello,
Thank you for taking the time to leave your feedback.
We are very happy that you enjoyed your cake.
I am sorry about the disappointing experience at our Brent Cross store, this is not our usual standard and we will be reviewing this further with the store and area management to see if further training is required.
If we can help any further please do get in touch at hello@lolascupcakes.com
Best wishes,
Macy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.