Great and helpful team at the Covent Garden kiosk. Removed a star as I had asked for a vegan cake, but it was unidentifiable, once put into the box(es) of 12 cakes, so the vegan was unable to eat it... See more
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See what reviewers are saying
Delicious Bento Cake! I celebrated my birthday on a spontaneous family trip to London from Barcelona and found this lovely cake. I was able to personalise and order it online with just 48 hours’... See more
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... See more
Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... See more
Company details
About Lola's - Lola's Covent Garden
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
14-18 Neal Street, WC2H 9LY, Covent Garden, United Kingdom
- +44207 240 4249
4.7
Excellent
295 reviews
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I ordered a rainbow cake on Friday and…
I ordered a rainbow cake on Friday and it was ready on Saturday. The staff were very helpful and the cake was delicious.
August 17, 2023
My favourite CupCakes
love Lola's cupcakes. Once a month I treat myself and family members to their favourite cup cakes. Its also nice that they stands at railway stations in London. Would recommend the light texture of these cupcakes,
July 31, 2023
Ordering from Australia
The easy ordering system, the helpful & friendly replys to my emails, I was ordering from Australia for my daughter who is working in the UK & Lola's could not have been more helpful.
August 13, 2023
Very yummy Pistachio cake
The pistachio cake we ordered for a birthday, it was very tasty and the birthday girl's favourite flavour. She loved it!!!
August 7, 2023
Still the best Black Forest cupcakes!!!!
August 9, 2023
Amazing vegan cake!
Speedy pick up and amazing flavour for the cake! I chose the vegan Victoria Sponge and it was a hit for the party especially non-vegans! Highly recommend.
August 3, 2023
Great cakes and service
The cake was lovely. delicious and looked beautiful as well.There was also a great selection of gluten free cupcakes for the coeliacs in our family and we felt very safe ordering from Lola's. The collection was an easy process.
July 28, 2023
Beautiful cake with exquisite taste
Beautiful cake with exquisite taste. Excellent communication. I am happy and would recommend it. Thank you😊
July 16, 2023
Loved my graduation cake!
July 23, 2023
Very easy to order and a breeze to pick…
Very easy to order and a breeze to pick up order! Nice and tasty cake! Glad we picked raspberry and chocolate.
July 18, 2023
Great quality cakes with awesome taste
July 20, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The guy in the shop was very…
The guy in the shop was very incompetent, ruined the whole experience
July 15, 2023
Reply from Lola's - Lola's Covent Garden
Hi,
Thank you for your feedback.
I'm so sorry to hear about this.
I will be in touch shortly to discuss this a little further with you and find out more about what happened.
I hope to hear from you soon.
Best wishes,
Nikky
Great personalised cakes
I bought 6 personalised cupcakes for my brother’s 21st birthday. They were absolutely brilliant! I didn’t think the photo would show up so clearly, so was genuinely surprised! The taste was great as always.
Would recommend to all!
July 6, 2023
GF fresh berry cake was delicious
GF fresh berry cake was delicious, with a lovely blueberry and cream cheese fillijng. Store accommodated request to hold my cake a couple extra days. Cake was beautifully decorated and professionally packaged.
July 3, 2023
Birthday cake order. Received a text in the morning to say…
Received a text in the morning to say cake was ready. It also informed me of what time they closed which was really helpful. The cake looked beautiful and was absolutely delicious.
June 25, 2023
Cake is smash on the side when collected
June 8, 2023
Reply from Lola's - Lola's Covent Garden
Hello,
Thank you for leaving a review.
I am sorry that your cake was smashed when you collected it.
I have had a look at your order and cannot find any correspondence regarding this issue.
I will be in touch with you via email to find out a bit more.
Kind regards,
Chrissy
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