The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... See more
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Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... See more
Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... See more
Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... See more
Company details
About Lola's - Lola's Covent Garden
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
14-18 Neal Street, WC2H 9LY, Covent Garden, United Kingdom
- +44207 240 4249
4.7
Excellent
293 reviews
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Gorgeous brownies highly recommend the…
Gorgeous brownies highly recommend the pistachio one the best I have ever tasted
August 10, 2026
Great customer service
I had a small issue with my purchase confirmation which was solved very promptly. In addition, I was notified on every step of the delivery process which, since I am several thousand miles away, was much appreciated.
July 23, 2026
May use AI-assist with repliesRead more
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Decent experience with good cupcakes
The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I ordered about two and a half dozen cupcakes, but she refused to give me an extra bag after I paid for the first two, insisting I pay again with another credit card because I didn't have cash. Her attitude made me question whether she was the right person to run the store.
July 3, 2026
Reply from Lola's - Lola's Covent Garden
Hello,
Thank you for taking the time to share your feedback with us.
I am very sorry that a part of your visit did not meet your expectations, especially regarding the interaction with one of our team members concerning the additional bag. Our aim is to always ensure our customers have an enjoyable experience when visiting us. Your feedback has been noted for our store management teams to review.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Excellent Cake and Service
I was extremely happy with my birthday cake! It was delicious, and the design and personalization were exactly as shown in the pictures. The attention to detail was excellent. The delivery was on time, and all the arrangements were handled perfectly. I would highly recommend them and will definitely order again!
July 8, 2026
Day in London
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was brilliant, very strong boxes, especially bringing them back home on a very busy train. Many thanks
June 15, 2026
Great service
Great service! Cupcakes are delicious and it’s so nice to find a shop everywhere you go! 😋
June 5, 2026
The muffins were extra ordinary in…
The muffins were extra ordinary in taste. Loved every bit.
May 2, 2026
Excellent cake
Excellent cake, delicious and well presented. A bit small for the price
April 26, 2026
Easy to order and pick up
Easy to order and pick up, the cake was delicious!! And the portion sizes were really generous. Would use again.
April 18, 2026
Lovely cake
Lovely cake, so yummy! The team loved it as well. The lady who runs the Covent Garden shop is helpful and friendly. Will continue to buy from them. … this is my third cake oink!
Ordered the cake from the store and it was ready on the morning I needed it to be. Seamless.
April 22, 2026
I ordered the vegan brownie cake for my…
I ordered the vegan brownie cake for my birthday and it looked beautiful and tasted amazing! Everyone was asking where it was from. Delicious! Easy to order and easy to pick up.
April 18, 2026
Photo cup cakes…
Ordered photo cup cakes on line to collect from shop and they came out brilliantly!
Guests very impressed!
Were very tasty too.
I had a few queries prior to ordering and these were dealt with promptly and to my satisfaction.
Will definitely use again .
April 12, 2026
Lovely cake, great collection service.
Lovely cake, well packed and ready when it was planned to be. Communication for collection was timely. Good and friendly service at the shop.
March 27, 2026
Delicious!!!
I ordered a large vanilla birthday cake for our CEO and he (and us) couldn't have been happier. The sponge and icing were absolutely delicious!! We had so many comments on just how tasty the cake was and the CEO who has discerning tastes, said it was the best cake he had, had. Will be ordering again. Thank you!
March 25, 2026
Delicious as always!
Delicious as always! Will continue to choose Lola's for taste, quality and convenience. The most amazing cupcakes ever.
March 5, 2026
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