The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... See more
Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... See more
Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... See more
Company details
About Lola's - Lola's Covent Garden
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
14-18 Neal Street, WC2H 9LY, Covent Garden, United Kingdom
- +44207 240 4249
4.7
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing experience! Where was my ready to collect text message?
I placed an order for collection from your London Covent Garden branch within plenty of time. On the collection day I waited for a text message to confirm that the cake was ready for collection but that message never came. I waited for a large part of the day until I finally called customer services only to be informed that the cake was at the store ready for collection! I ended up having to do a mad dash to collect the cake and get it home in time to head back to the west end and not miss the theater show I was taking my sister to for her birthday that evening, when I could easily have collected the cake earlier in the day if I had received a message confirming readiness. I find that really bad service from a company that prides themselves on good customer service. The least I expect when paying quite a large sum for a tiny cake is a text message letting me know that it’s ready to be collected! The staff at the store were really friendly and professional so this is no reflection on them, but this was overall a very disappointing experience.
August 4, 2025
Reply from Lola's - Lola's Covent Garden
Hello,
Thank you for taking the time to leave your feedback.
I am sorry for the inconvenience and stress this caused on the day of your sister’s birthday.
Our text collection alerts are automated, so it’s disappointing to hear you didn’t receive one on this occasion. I completely understand how frustrating that must have been, especially given your plans. The collection time for your order is always stated in your confirmation email, so even if a text doesn’t arrive, you’re welcome to collect from that time onwards. You can also call our customer service team at any time to check the status of your order.
I’m pleased to hear that our Covent Garden team looked after you well in store. We will review this with the relevant team to ensure our processes are working smoothly and that communication remains consistent.
Kind regards,
Chrissy
Fabulous carrot cake
Fabulous carrot cake! Loved by everyone from my 3 year old niece(who ate her slice and mine), to my 70 year old father.
July 18, 2025
They baked a delicious cake for my bday…
They baked a delicious cake for my bday party. It was on time and the guests loved it!
July 21, 2025
Beautiful scrumptious birthday cake
Delicious birthday cake for our 11year old-it was delicious!
July 6, 2025
VERY easy to order online
VERY easy to order online, clear of what is actually in the cupcakes and the flavours. Always YUMMY!
July 4, 2025
I only buy my kids birthday cakes from…
I only buy my kids birthday cakes from here. Sponge is always fluffy and icing isn't too sweet. The store at Covent garden, London always goes above and beyond to accommodate my last minute request. Highly recommended.
June 24, 2025
Experience was great!
Cupcakes were great! Variety of available locations to pick up and they keep products on a fridge what helps a lot with the heat temperature!
I will buy again with Lola 😉
June 27, 2025
The cupcakes were very tasty but I went…
The cupcakes were very tasty but I went in the afternoon so there was no stock left. The staff were incredibly friendly and were able to help me with my loyalty card app. I did not get my free brownie as said on sign up.
June 17, 2025
Unprompted review
The cake was delicious and it was so…
The cake was delicious and it was so pretty! Would definitely recommend the rainbow cake, the sweets on top added a nice fun touch!
June 21, 2025
Fabulous
Great cake and exactly how it looked. Quality ingredients, delicious taste and reasonable prices. Thank you!
June 20, 2025
A corporate 60th Birthday
A well known brand, excellent digital experience and easy of purchase and collection. The cake itself was tasty, decorative and packaged well. The only negative comment is the actual cake was a little dry.
June 5, 2025
The team in Covent Garden were amazing
The team in Covent Garden were amazing. I was in need of a last minute birthday cake for a colleague's special birthday so called Covent Garden to talk about the possibility of ordering a cake. I had just missed the deadline for the day but the person on the call offered to call first thing in the morning to share the cakes on offer and agreed to hold one for me until I could get into London. So helpful and friendly. The cake was delicious - everyone enjoyed it and I'm sure we will be back again. Thank you all.
June 6, 2025
Unprompted review
Reply from Lola's - Lola's Covent Garden
Hello Ka,
Thank you for taking the time to leave this review.
I am sorry to hear about this, our cakes are all baked fresh for delivery but we do recommend to leave them at room temperature for 2 hours before serving so they can warm up, otherwise they may appear a little dry.
I would recommend trying a cake with mascarpone or cream cheese icing as these will be less sweet than our buttercream options.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
The spring floral cake was really…
The spring floral cake was really tasty. Had no issues collecting cake from the covent garden branch.
May 17, 2025
60th Birthday Crowd Pleaser!
Brought a cake for my mother-in-laws 60th birthday, looked great and tasted even better! Easy to collect from store. Everyone said how delicious it was and asked where it was purchased. Would use and recommend again and again. Really impressed!
May 5, 2025
Perfect cake
Perfect cake, just as it looked online when ordering, tasted delicious, great service. Thank you
April 28, 2025
Birthday cake !
Another fabulous cake it tasted delicious & looked fab! Even it was delivered by courier. Everyone within the private party loved it!
Thank you very much for accommodating me yet again from Glasgow. Highly recommend this place for all your cakes.
April 5, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.