The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... See more
Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... See more
Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... See more
Company details
About Lola's - Lola's Covent Garden
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
14-18 Neal Street, WC2H 9LY, Covent Garden, United Kingdom
- +44207 240 4249
4.7
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the actual store to pick it up was a…
the actual store to pick it up was a little awkward, as they don't have an inside bit. It is literally on the street and it was super busy!
November 29, 2025
Product experience very good
Product experience very good, but more Merchandise should be available (Tote bag etc.)
November 27, 2025
Lovely Service!
Pleasant service, and the cake selection was varied. Helpful and easy, and a great team member for a Sunday morning!
November 30, 2025
Absolutely delicious
Absolutely delicious, personalisation was perfect. A big hit in the office.
October 31, 2025
Look of cake was great and by ordering…
Look of cake was great and by ordering at convent garden store all the wording could be added as on line it was not possible
Email for arrival and pick up from locker in the spires Barnet was very efficient
October 19, 2025
Ordered the fudge chocolate cake for a…
Ordered the fudge chocolate cake for a birthday party, the cake was delicious !
October 13, 2025
Cake was absolutely amazing
Cake was absolutely amazing. Raspberry and lemon, full of flavour, moist and very pretty. Wording was easy, cake ready for pick up and kept cool. Strong bag to carry it too. 70th birthday girl loved it!
October 18, 2025
Lola’s never disappoints
Lola’s never disappoints. Their cakes are always fresh and there is a wide variety of flavours.
October 7, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never judge a book by its cover..
Never judge a book by its cover... hmmm something opposite here I would say. The cake decoration was beautiful with fresh fruits. yes, the cake look was beautiful - and I wish I could same the same for the content - sadly not - the sponge was dry, cream very 'buttery' and to be honest with you - nothing for me to say hmm even nice. I did not finish the slice. So no, sorry Lola's - I won't be buying again.
September 20, 2025
Reply from Lola's - Lola's Covent Garden
Hello Monica,
Thank you for taking the time to leave this review.
I am sorry to hear that you were not happy with your recent purchase. All of our cakes are baked fresh for delivery but we do advise to leave them at room temperature for 3 hours before serving, otherwise they can appear a little dry.
Please get in touch on hello@lolascupcakes.com if you would like to discuss this further.
Kind regards,
Chris
Delicious cupcakes that looked impressive at out event.
Ordered for our 90th celebration at recent exhibition.
Wanted an impressive cake that was easy to serve and this was just perfect.
Large scale,with bite service mini cupcakes that looked great and tasted delicious.
Was pretty pricey at £150, but was the best option I could find at short notice, with lots of options to Collect in London right up until 8pm at night.
September 16, 2025
Unprompted review
Ordered the fresh berry cake for…
Ordered the fresh berry cake for collection. Collection process was smooth and the attendant was lovely. Cake was so beautiful as always.
September 18, 2025
The cake was amazing
The cake was amazing, the person that gave us the cake was nice and friendly. She event wrote a little message on the cake
September 15, 2025
Visited London for my daughter’s…
Visited London for my daughter’s birthday and ordered the red velvet for her birthday. Let’s say there wasn’t much left!
August 13, 2025
Beautiful and delicious birthday cake
Easy to order online and cake presentation was very pretty and tasted delicious. Great service overall.
August 9, 2025
Eton Mess Cake
Love the cake it was amazing! So soft and the taste is so good. I highly recommend it.
August 16, 2025
Yummy anniversary cake
Our gluten free & vegan lemon and raspberry cake was gorgeous! Simple but devine, and with a personalised iced message too it was perfect for celebrating my aunt and uncle’s 25th wedding anniversary 💛❤️🩶
August 9, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.