Great and helpful team at the Covent Garden kiosk. Removed a star as I had asked for a vegan cake, but it was unidentifiable, once put into the box(es) of 12 cakes, so the vegan was unable to eat it... See more
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Delicious Bento Cake! I celebrated my birthday on a spontaneous family trip to London from Barcelona and found this lovely cake. I was able to personalise and order it online with just 48 hours’... See more
Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... See more
Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... See more
Company details
About Lola's - Lola's Covent Garden
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
14-18 Neal Street, WC2H 9LY, Covent Garden, United Kingdom
- +44207 240 4249
4.7
Excellent
295 reviews
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Look of cake was great and by ordering…
Look of cake was great and by ordering at convent garden store all the wording could be added as on line it was not possible
Email for arrival and pick up from locker in the spires Barnet was very efficient
October 19, 2025
Ordered the fudge chocolate cake for a…
Ordered the fudge chocolate cake for a birthday party, the cake was delicious !
October 13, 2025
Cake was absolutely amazing
Cake was absolutely amazing. Raspberry and lemon, full of flavour, moist and very pretty. Wording was easy, cake ready for pick up and kept cool. Strong bag to carry it too. 70th birthday girl loved it!
October 18, 2025
Lola’s never disappoints
Lola’s never disappoints. Their cakes are always fresh and there is a wide variety of flavours.
October 7, 2025
May use AI-assist with repliesRead more
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Never judge a book by its cover..
Never judge a book by its cover... hmmm something opposite here I would say. The cake decoration was beautiful with fresh fruits. yes, the cake look was beautiful - and I wish I could same the same for the content - sadly not - the sponge was dry, cream very 'buttery' and to be honest with you - nothing for me to say hmm even nice. I did not finish the slice. So no, sorry Lola's - I won't be buying again.
September 20, 2025
Reply from Lola's - Lola's Covent Garden
Hello Monica,
Thank you for taking the time to leave this review.
I am sorry to hear that you were not happy with your recent purchase. All of our cakes are baked fresh for delivery but we do advise to leave them at room temperature for 3 hours before serving, otherwise they can appear a little dry.
Please get in touch on hello@lolascupcakes.com if you would like to discuss this further.
Kind regards,
Chris
Delicious cupcakes that looked impressive at out event.
Ordered for our 90th celebration at recent exhibition.
Wanted an impressive cake that was easy to serve and this was just perfect.
Large scale,with bite service mini cupcakes that looked great and tasted delicious.
Was pretty pricey at £150, but was the best option I could find at short notice, with lots of options to Collect in London right up until 8pm at night.
September 16, 2025
Unprompted review
Ordered the fresh berry cake for…
Ordered the fresh berry cake for collection. Collection process was smooth and the attendant was lovely. Cake was so beautiful as always.
September 18, 2025
The cake was amazing
The cake was amazing, the person that gave us the cake was nice and friendly. She event wrote a little message on the cake
September 15, 2025
Visited London for my daughter’s…
Visited London for my daughter’s birthday and ordered the red velvet for her birthday. Let’s say there wasn’t much left!
August 13, 2025
Beautiful and delicious birthday cake
Easy to order online and cake presentation was very pretty and tasted delicious. Great service overall.
August 9, 2025
Eton Mess Cake
Love the cake it was amazing! So soft and the taste is so good. I highly recommend it.
August 16, 2025
Yummy anniversary cake
Our gluten free & vegan lemon and raspberry cake was gorgeous! Simple but devine, and with a personalised iced message too it was perfect for celebrating my aunt and uncle’s 25th wedding anniversary 💛❤️🩶
August 9, 2025
Disappointing experience! Where was my ready to collect text message?
I placed an order for collection from your London Covent Garden branch within plenty of time. On the collection day I waited for a text message to confirm that the cake was ready for collection but that message never came. I waited for a large part of the day until I finally called customer services only to be informed that the cake was at the store ready for collection! I ended up having to do a mad dash to collect the cake and get it home in time to head back to the west end and not miss the theater show I was taking my sister to for her birthday that evening, when I could easily have collected the cake earlier in the day if I had received a message confirming readiness. I find that really bad service from a company that prides themselves on good customer service. The least I expect when paying quite a large sum for a tiny cake is a text message letting me know that it’s ready to be collected! The staff at the store were really friendly and professional so this is no reflection on them, but this was overall a very disappointing experience.
August 4, 2025
Reply from Lola's - Lola's Covent Garden
Hello,
Thank you for taking the time to leave your feedback.
I am sorry for the inconvenience and stress this caused on the day of your sister’s birthday.
Our text collection alerts are automated, so it’s disappointing to hear you didn’t receive one on this occasion. I completely understand how frustrating that must have been, especially given your plans. The collection time for your order is always stated in your confirmation email, so even if a text doesn’t arrive, you’re welcome to collect from that time onwards. You can also call our customer service team at any time to check the status of your order.
I’m pleased to hear that our Covent Garden team looked after you well in store. We will review this with the relevant team to ensure our processes are working smoothly and that communication remains consistent.
Kind regards,
Chrissy
Fabulous carrot cake
Fabulous carrot cake! Loved by everyone from my 3 year old niece(who ate her slice and mine), to my 70 year old father.
July 18, 2025
They baked a delicious cake for my bday…
They baked a delicious cake for my bday party. It was on time and the guests loved it!
July 21, 2025
Beautiful scrumptious birthday cake
Delicious birthday cake for our 11year old-it was delicious!
July 6, 2025
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