I was greeted by a lovely American gentleman who kindly gave me a golden ticket, I felt like I was about to meet Willy wonker. I took full advantage of the offer of a free item then made a double... See more
Location
Switch location(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL London, GB
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See what reviewers are saying
The service was great I called about the tasting products prior and they were super helpful in telling me how to scan the qr code and redeem the award aswell as telling me what they had available in s... See more
⭐⭐⭐⭐⭐ We ordered a birthday cake from Lola’s Cupcakes, and it was absolutely delicious! 🎂 The cake was beautifully made, tasted amazing, and made my wife’s birthday even more special. She was so h... See more
I've been a loyal customer for years because Lola's cupcakes are always fresh, look perfect, are delicious and they have a large variety of flavours. I recently bought a variety box for a friend's bir... See more
Company details
About Lola's - Lola's Kings X N
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL, London, United Kingdom
- +44203 991 1272
4.7
Excellent
221 reviews
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Underwhelming
Great staff at kx branch - friendly.
Cake could’ve been packaged a bit better and end product differed from online photo
November 28, 2022
Reply from Lola's - Lola's Kings X N
Hi Kiran,
I am getting in touch with you following on from your Trust Pilot review where you said -
"Great staff at kx branch - friendly.
Cake could’ve been packaged a bit better and end product differed from online photo"
I'm very sorry to hear that you were not happy with the packaging of your order and the product in comparison to the website.
As all of our cakes are hand made, sometimes they can vary slightly from person to person when they are decorated.
Do you happen to have any photographs of the cake?
This is so that I can try and investigate this for you as well as showing our Bakery Manager.
Could you also provide me with more information about your disappointment with the packaging?
This is so I can pass on your feedback to the relevant team.
I hope to hear from you soon.
Kind regards,
Quick and efficient
Quick and efficient, the website is also well done for ordering. Pick up went smoothly too.
November 12, 2022
I brought the monkey cake with vanilla…
I brought the monkey cake with vanilla sponge for my sons 1st birthday, the cake was beautifully made and I can’t fault the taste, it was delicious! Highly recommend and will certainly be buying many more cakes in the future!
April 5, 2022
Fabulous cake for coeliacs
Well done Lola’s for making a fabulous gluten free birthday cake for my sons 18th . Easy to order and great opening times so could collect after work . Very pleasant helpful smiling staff.
April 2, 2022
I like that you can create your own…
I like that you can create your own cake, it's great!
March 31, 2022
Beautiful tasty cake bought for my…
Beautiful tasty cake bought for my daughter.
The location of the shop was very difficult to find. It took 40 minutes at Kings Cross to locate it. More detailed instructions would be helpful.
March 31, 2022
Excellent service
Excellent service, and fantastic cake even after 3 days the cake still tadtes fresh very pleased Thank you.
March 27, 2022
Cakes are excellent however slightly…
Cakes are excellent however slightly stressful trying to collect when the kiosk says it will be open until 8pm but staff working there say they’ll be “open until they sell out” meaning I rushed to get there for 6pm as they were closing! Also difficult to locate kiosk based on details provided
March 1, 2022
Divine Cake
This was my first time of ordering from Lola's Cup cake. The most delicious cake I have ever ate. The texture, flavour, design, price, easy to order and collect. This customer service at collection was great. I Love everything about Lola's cup cake. Thanks for the excellent service!
February 13, 2022
Cake was amazing
February 8, 2022
Very easy pick up and very tasty…
Very easy pick up and very tasty cupcakes (honestly)
January 27, 2022
Cake was bent! I asked the driver nit to ring the bell because it was a surprise and he rang the bell!!
Cake was bent! It ruined the day!!
I asked the driver nit to ring the bell because it was a surprise and he rang the bell!!
January 20, 2022
Reply from Lola's - Lola's Kings X N
Hi,
Thank you for your feedback.
I'm so sorry to hear about this.
This does not sound like our usual standards in any way and as such I will be in touch shortly to discuss this further with you and offer an appropriate form of compensation.
I hope to hear from you soon,
Nikky
A beautiful birthday cake and exactly…
A beautiful birthday cake and exactly what we expected when we ordered it online, thank you!
January 5, 2022
Ordered two 5 inch vegan biscoff cakes…
Ordered two 5 inch vegan biscoff cakes and they where absolutely delicious! The girls at the station where super friendly and polite and from start to finish was a wonderful experience! Woykdi recommend the cakes? 100%!!
December 16, 2021
Fabulously delicious
Ordered a vegan red velvet birthday cake from Kings Cross branch. The lady was fun, and gave great advice. I couldn’t decide between chocolate and red velvet because they both taste amazing. Settled for red velvet.The lady was very welcoming, patient, fun and fabulous. I was emailed a day before and collected my cake hassle free. 😋
December 8, 2021
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