Lola's - Lola's Kings X N Reviews 

211
TrustScore 5 out of 5

4.8

(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've been a loyal customer for years because Lola's cupcakes are always fresh, look perfect, are delicious and they have a large variety of flavours. I recently bought a variety box for a friend's bir... See more

Rated 5 out of 5 stars

Beautiful cupcakes honestly the nicest I’ve ever had the cream cheese mascarpone frosting is to die for on the mixed berries and red velvet. And I just love Bob, Sarah Matt and Charlotte on your li... See more

Rated 5 out of 5 stars

I had such a lovely experience at Lola’s Cupcakes in front of King’s Cross Underground station. It was my birthday and Valentine’s Day, and the station was incredibly busy, but the young man who ser... See more

Rated 5 out of 5 stars

Last week I brought fruit cupcake and red velvet for my husband ,he said it was the most beautiful texture and the best cup cake he ever tasted ❤️. I will be definitely buying more!Lola cup... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's Kings X N

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • (Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL, London, United Kingdom

  • +44203 991 1272

4.8

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(211)

5,848 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Items never delivered

I had ordered one sparkle that I paid for it - and the shop didn't deliver it, didn't notify me that won't be available at my pick up date which I arranged it for 3-4 days later, and instead of reimbursing me that on my birthday day I didn't have what I ordered.. They gave me certain birthday candles that I had no interest in taking them since I already had.

November 23, 2025
Lola's - Lola's Kings X N logo

Reply from Lola's - Lola's Kings X N

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry for any disappointment caused by this. Unfortunately we are currently out of stock of the Rose Gold Fountain candles. An alternative was provided with your order which of course I can understand was unsuitable.

A refund for the candle has been processed on your order. Please allow at least 5 working days for the funds to show back in your account.

If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com

Kind regards,

Rated 5 out of 5 stars

Medium red velvet mama…

My daughter's 16th birthday was enhanced by the fast, easy and efficient service provided by Lola's. It was very easy to use the website, make payment and arrange a convenient pick up at our nearest collection point. Staff were friendly and pleasant.
Even the cake box provided to transport the cake home was strong and sturdy whilst looking pretty. Great job Lola's...we will use you again and again.

November 16, 2025
Rated 5 out of 5 stars

Convenient pickup location.

The cake we ordered was ready for us to collect. The location was so convenient. The assistant was very polite and friendly, showed us the cake to confirm it was what we orderd and popped into a large bag which made it so easy to transport across London to its venue.

November 16, 2025
Rated 1 out of 5 stars

They wouldn’t give me a 6” cake for my…

They wouldn’t give me a 6” cake for my birthday :( I tried to ask her but she would only give me a cupcake.

October 24, 2025
Lola's - Lola's Kings X N logo

Reply from Lola's - Lola's Kings X N

Hello Amirah,

Thank you for taking the time to give us your feedback.

I am very sorry for the disappointment experienced on this occasion. I have had a look at your Love Club account and can see that you have been a member for over one year. Based on this, as you were a member prior to February 2025, you were still able to claim the free small cake on your birthday date (subject to availability).

As the rules for this have now changed, from next year, you will be able to claim a free cupcake only.

I will be in touch via email shortly to discuss this further with you.

Kind regards,

Rated 5 out of 5 stars

The whole process

The whole process, from start to finish was easy and fault free, from online order to collection. The cake was as promised, exactly as described and pictured on the website. I was emailed on the morning of my chosen collection to say my order was waiting for me. Really pleased with the whole service and the cake went down a real treat. Thank you.

October 3, 2025
Rated 5 out of 5 stars

It was my birthday

It was my birthday, it was my first time I could go to lolas for my free birthday cake as I don't live near one. I had the red velvet which I travel back to Norfolk with on the train that day, cake was soooo worth it delicious.

October 6, 2025
Rated 1 out of 5 stars

Had the unfortunate experience of…

Had the unfortunate experience of passing by Lola cupcake in kings cross…. Whilst it’s a granted that you don’t visit Lola cupcake for exceptional service but mostly a quick stop at a station to pick up a sweet treat. On this occasion by nephews wanted a cupcake prior to our return home. After each had picked a cupcake. I kindly asked if they could each have their own boxes, to which the response was quite rude in I have to charge for an extra box.. we are reducing our box usage. I understand however if i purchased one cake and then another I would get two boxes. The young lady responded with whatever I won’t argue with it you. A course in inclusivity and neurodiversity would not be amiss and in that statement I hope the experience that I had should speak volumes.. poor and terrible service from the lady in King’s Cross branch and quite frankly I’m appalled at the attitude.

June 14, 2025
Unprompted review
Lola's - Lola's Kings X N logo

Reply from Lola's - Lola's Kings X N

Hello,

Thank you for taking the time to give us your feedback. I am very sorry you have been disappointed with your experience on this occasion.

It is correct that as a company we are looking to reduce packaging and use of bags.

We would like to look into this further and fully log your complaint for review. As you have left this review organically we are not able to contact you. If you could kindly send an email to hello@lolascupcakes.com we will be back in touch with you to discuss the issue further.

Kind regards,

Rated 2 out of 5 stars

The cupcakes were not as tasty as they…

The cupcakes were not as tasty as they usually are, the frosting was wet and not as good as usual.

June 8, 2025
Lola's - Lola's Kings X N logo

Reply from Lola's - Lola's Kings X N

Hello Susana,

Thank you for sharing this feedback with us regarding your recent purchase from our King's Cross shop.

We are very sorry to hear that the cupcakes you purchased did not live up to the usual taste and texture you've experienced with us.

Please be assured that our cupcakes are always baked fresh using high-quality ingredients to be delivered to our stores.

I have been sure to pass this feedback on directly to our bakery team for further review.

If you would like to discuss this further with our team, you can always reach us directly at hello@lolascupcakes.com.

Kind regards,

Wesley

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look