I've been a loyal customer for years because Lola's cupcakes are always fresh, look perfect, are delicious and they have a large variety of flavours. I recently bought a variety box for a friend's bir... See more
Location
Switch location(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL London, GB
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See what reviewers are saying
Beautiful cupcakes honestly the nicest I’ve ever had the cream cheese mascarpone frosting is to die for on the mixed berries and red velvet. And I just love Bob, Sarah Matt and Charlotte on your li... See more
I had such a lovely experience at Lola’s Cupcakes in front of King’s Cross Underground station. It was my birthday and Valentine’s Day, and the station was incredibly busy, but the young man who ser... See more
Last week I brought fruit cupcake and red velvet for my husband ,he said it was the most beautiful texture and the best cup cake he ever tasted ❤️. I will be definitely buying more!Lola cup... See more
Company details
About Lola's - Lola's Kings X N
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL, London, United Kingdom
- +44203 991 1272
4.8
Excellent
211 reviews
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Delicious red velvet and banoffee cupcakes
The cupcakes always as good as the first time I tried them. Never fails!
April 26, 2024
Angie’s Customer Service
Angie’s dedication to providing exceptional customer service made choosing my birthday cake a delightful experience. She goes above and beyond to assist customers, ensuring they find the right cake for their occasion. Her helpfulness and genuine care truly make her stand out. Thank you, Angie!
April 25, 2024
Unprompted review
Fabulous cupcakes
Ordered birthday cupcakes with little notice, cakes were ready for collection promptly. Cakes were delicious!!!
April 6, 2024
Perfect from start to finish
Plenty of delicious cakes including vegan options, easy order and even easier swift collection! Will certainly be using Lola's cupcakes again. Thankyou :)
March 14, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was ok,misleading I asked if the…
It was ok,misleading I asked if the toppings was strawberry or raspberry,was told it’s strawberry but was raspberry thanks for misleading on my bday cake
March 26, 2024
Reply from Lola's - Lola's Kings X N
Hello,
Thank you for taking the time to give us your feedback.
I am very sorry that you have been disappointed on this occasion and the information given was not correct.
This definitely does not sound as per our usual high standard of service, and we try to ensure all of our staff members are fully trained and knowledgeable with regards to the product.
Your complaint will of course be logged and passed on to the relevant managers for review, and retraining to be implemented where necessary.
If you wish to discuss this any further, please do get in touch with us at hello@lolascupcakes.com
Kind regards,
Marta
Delicious gluten free Victoria sponge
Delicious gluten free Victoria sponge, which was ready to pick up at King’s Cross the following morning at 8:30
March 15, 2024
Personalised Mini Cupcakes
Great personalised mini cupcakes at a good price for an event we held. Everyone loved them.
February 16, 2024
Fresh and yummy with less sweet
Fresh and yummy with less sweet. It was perfect cupcake
February 18, 2024
Amazing as always
Amazing as ever. Full of flavour and my celiac friends were also pleased that they could join in too! Service when collecting was also good. Lady there was friendly and helpful
February 17, 2024
Great and very tasty cake
Great and very tasty cake. It was an easy experience to order online and pick up on my way home.
January 29, 2024
Vegan cupcakes
I ordered a box of vegan cupcakes for my son I’m not vegan and didn’t realise how tasty these actualy are the cakes were amazing 🤩
I ordered online to pick up in store everything went really smoothly.
January 30, 2024
Lovely cupcakes as usual
Lovely cupcakes as usual, but they got the order wrong but didn't realise until got to hotel...😏
January 22, 2024
I order the Sweet Shop Layer Cake for…
I order the Sweet Shop Layer Cake for my daughter birthday it was amazing she loved all the sweets that came on top of the cake the rainbow 🌈 colors inside was beautiful the cake was delicious. Pick up was from kings cross station easy and hassle free
January 23, 2024
Reply from Lola's - Lola's Kings X N
Hello Nikita,
Thank you for taking the time to leave us your review.
I am so sorry you felt it wasn't the high quality we try to produce as well as it being dry.
I will email you shortly to discuss the storage of the cake to see if this possibly could be a reason for this issue.
I hope to hear from you soon.
Best wishes,
Alice
Friendly service and nice cake
January 26, 2024
Tiny cakes and unhelpful staff
Unhelpful and unfriendly staff at Kings Cross. The cake met the dimensions but the small is tiny and is not for 8 people. 8 people on a micro diet maybe. if you want a cake for 8 then go up. It looked super tight and ungenerous. I was so embarrassed that I purchased an additional one from another shop as soon as I saw it in the box. Tasted nice though and cake was well-made
December 21, 2023
Reply from Lola's - Lola's Kings X N
Hello,
Thank you for taking time to share your review with us.
I am so sorry to hear your experience at our Kings Cross branch was anything less than perfect. Please be assured your comments will be passed on to the store management to be discussed and reviewed with the team.
I am sorry you felt the cake was smaller than you expected, our sizing and measurements are listed on our website along with a picture of the cakes for scale. Our serving size suggestion is for a smaller size party slice, I am sorry you were disappointed on this occasion.
If you wish to discuss this any further please contact us at hello@lolascupcakes.com
Best wishes,
Marta
Very nice cupcakes but so expensive
Very nice cupcakes but so expensive ! Especially the mini one
January 10, 2024
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