Lola's - Lola's LiverPool St Reviews 

185
TrustScore 4.5 out of 5

4.5

Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB


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Rated 5 out of 5 stars

Absolutely love the cupcakes! I buy frequently now, a mix of vegan and non vegan, for my family. All delicious! It’s difficult to choose! Any flavour is delicious! Very polite , pleasant and profe... See more

Rated 5 out of 5 stars

Love Lola cupcakes. Today I went to buy Black Forest cupcake and was disappointed to know that they have discontinued making them. They were my favs.

Rated 3 out of 5 stars

Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... See more

Company replied

Rated 5 out of 5 stars

We are a BIG fan of Lola cupcakes. They are very innovative and bold with their flavors and none of the flavors ever disappointed us. Thery are located very conviniently at underground stations for me... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's LiverPool St

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, United Kingdom

  • +44203 966 8927

4.5

Excellent

TrustScore 4.5 out of 5

185 reviews

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4.5

All reviews

(185)

5,852 reviews in the last 12 months

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Rated 5 out of 5 stars

Love Lola cupcakes

Love Lola cupcakes. Today I went to buy Black Forest cupcake and was disappointed to know that they have discontinued making them. They were my favs.

July 18, 2026
Rated 5 out of 5 stars

Absolutely love the cupcakes

Absolutely love the cupcakes!
I buy frequently now, a mix of vegan and non vegan, for my family. All delicious! It’s difficult to choose! Any flavour is delicious!
Very polite , pleasant and professional staff too. Great service!

July 20, 2026
Rated 1 out of 5 stars

I had a very bad experience with Lola’s…

I had a very bad experience with Lola’s Cake. I had heard from my friend, who had registered before her birthday and bought a very large cake, that their cakes were good, so I registered as well. I even spent 5 pounds at the time of registration. But on my birthday, they told me that I couldn’t get anything because it hadn’t been a full month yet, even though I was just a week away. This was very disappointing. Even if it wasn’t a big cake, offering a small cake wouldn’t have been a difficult trick. They lost a customer, and I’m telling everyone about this very negative experience. I wouldn’t recommend Lola’s Cake to anyone because I don’t think anyone deserves to go through this.

September 24, 2025
Unprompted review
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hello,

Thank you for taking the time to share your experience about your recent visit in-store.

I am sorry to hear that you were disappointed that you were not able to redeem a free birthday cupcake on your birthday.

Our birthday reward is part of our Love club programme that is subject to specific terms and conditions, including the requirement that customers must be signed up for at least 30 days prior in order to qualify.

This requirement is outlined in point 6 of our Terms and Conditions, which you can review in full here: https://www.lolas.co.uk/pages/love-club, and is in place to ensure the offer is applied fairly and consistently to all members.

I hope this clears up any confusions.

As always, If you would like to get in touch with us directly to discuss your feedback further you can always reach us at hello@lolascupcakes.com.

Best wishes,
Mahir

Rated 3 out of 5 stars

Slightly disappointing this time around

Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing compared to previous cakes i've had. If the flowers were intended to be edible, they were not. Cake itself was nice, but decor underwhelmed by especially for the price point.

March 15, 2026
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hi,

I am sorry to hear about your recent visit to our store was not up to our usual high quality.

I will log this feedback by our stores manager and area manager to review.

Our Mother's day cake this year was decorated with edible flowers. I am sorry you didn't enjoy these on the cake and I will pass this feedback on to our product development team to review.

If you would like to discuss your order further with our team please reach out on hello@lolascupcakes.com

Kind regards,
Shona

Rated 3 out of 5 stars

It was a quick service

It was a quick service, and a beautiful cake but it was impossible to eat as it was extremely sweet, so unfortunately nobody could eat it and wasted my money.

March 4, 2026
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hello Karen,

Thank you for letting us know about your recent order.

I am so sorry the cake came across as too sweet.

We do use buttercream thinly on the outside of the cake, it helps keep the cake secure to prevent it being easily damaged as there is no icing around the sides of the sponge. Sadly buttercream can be quite sweet, we do recommend if this is not your taste to have cake which primarily have a cream cheese icing which is less sweet and smoother.

If you would like to discuss this further please email us on hello@lolascupcakes.com.

Best wishes,

Alice

Rated 5 out of 5 stars

Exactly what I expected if not better!

I ordered this as a birthday cake for my sister.

The order was correct and just like the photographs.

I got exactly what I ordered and in fact it tasted better than expected.

Definitely 10 out of 10!!

January 31, 2026
Rated 4 out of 5 stars

Very pretty but a little too much icing

The mini cupcakes were very pretty but there was way too much buttercream icing for my taste, it made them quite sickly sweet. The cake was perfect though so it was possible to scrape off a bit of the icing and enjoy!

November 8, 2025
Rated 1 out of 5 stars

I had a very bad experience with Lola’s…

I had a very bad experience with Lola’s Cake. I had heard from my friend, who had registered before her birthday and bought a very large cake, that their cakes were good, so I registered as well. I even spent 5 pounds at the time of registration. But on my birthday, they told me that I couldn’t get anything because it hadn’t been a full month yet, even though I was just a week away. This was very disappointing. Even if it wasn’t a big cake, offering a small cake wouldn’t have been a difficult trick. They lost a customer, and I’m telling everyone about this very negative experience. I wouldn’t recommend Lola’s Cake to anyone because I don’t think anyone deserves to go through this.

September 16, 2025
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hello Ozge,

Thank you for leaving us your feedback.

I am sorry for any disappointment with this experience.

Our birthday offer is for members of our loyalty scheme and you do have to be a member of the scheme for at least 30 days before your birthday to be able to redeem the offer.

You may view our terms and conditions for the offer here https://www.lolas.co.uk/pages/love-club

I can see that you have already been in touch and discussed this with my colleague, if you do wish to discuss this any further please feel free to email us on hello@lolascupcakes.com

Best wishes,

Chloe

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