We are a BIG fan of Lola cupcakes. They are very innovative and bold with their flavors and none of the flavors ever disappointed us. Thery are located very conviniently at underground stations for me... See more
Location
Switch locationTicket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB
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Absolutely love the cupcakes! I buy frequently now, a mix of vegan and non vegan, for my family. All delicious! It’s difficult to choose! Any flavour is delicious! Very polite , pleasant and profe... See more
Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... See more
Company replied
The cake was absolutely delicious! I purchased a chocolate fudge cake from Lola’s cupcakes and all the guests at the party commented how tasty, moist and full of flavour it was. Thanks so much. W... See more
Company details
About Lola's - Lola's LiverPool St
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, United Kingdom
- +44203 966 8927
4.5
Excellent
188 reviews
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Good presentation and design
Good presentation and design. Looked even better in person. Tasted delicious.
Convenient location.
December 23, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy collection but cookies and cream cake wasn't delicious
Got a reminder text in the morning and the collect was easy. However, the cookies and cream cake was a let down. There wasn't much flavour and it was stodgy. I will not recommend
December 14, 2024
Reply from Lola's - Lola's LiverPool St
Hello Lin,
Thank you for taking the time to leave this review.
I am sorry to hear that you were not happy with your recent purchase. I can assure you that all of our cakes are baked fresh for delivery but I will be in touch with you shortly.
Kind regards,
Chris
The perfect company to go to for all…
The perfect company to go to for all different types of cakes
November 13, 2024
Delicious cake and great experience…
Delicious cake and great experience with customer service.
November 6, 2024
The cupcake was stale
The cupcake was stale. The fruits were rotten and had fungus on them… the butter cream tasted bitter like when something is old….
Over priced and bad quality
November 7, 2024
Unprompted review
Reply from Lola's - Lola's LiverPool St
Hello,
Thank you for taking the time to leave this review.
I am very sorry to hear about this, I can assure you that all of our cakes are baked fresh for delivery but I will pass this feedback onto our bakery.
Sadly I am not able to see any contact information for you, please get in touch on hello@lolascupcakes.com and we can look into this further for you.
Kind regards,
Chris
Great help!
Unfortunately the delivery was missed due to the office's mistake, Lola's cupcakes did everything in their power to redeliver the cakes and really helped us out!
September 6, 2024
the two staff members at liverpool…
the two staff members at liverpool street station were wonderful. they went out of their way to make sure i made the right cake choice, and helped me sign up for lola's love club so i got some extra nice goodies!
the cakes are ofc superb, but i really want to highlight the friendly staff. so sorryy i didnt. catch their names but im sure ill see them again
August 29, 2024
Birthday
It's hard to find vegan cakes on the spot, glad to find it at Lola's Cupcakes luckily on my birthday. THANKS for making my day!!
June 29, 2024
No custom orders for some branches
We used to be able to order custom cakes/cupcake sets to the Liverpool St station branch but they've now stopped this, with the London Bridge one the nearest one to accept custom orders for collection. Such a shame as this was really easy for us and we order quite alot for our office birthdays and anniversaries etc! We now order from a coupe other different suppliers that we can collect from near us. not sure why they stopped being able to do this.
April 19, 2024
Reply from Lola's - Lola's LiverPool St
Hello,
Thank you for taking time to share your review with us.
I am so sorry that we are not able to offer collection in any of our branches near your location.
Unfortunately some of our locations do not have enough fridge space to be able to accommodate collection from those branches during warmer months. We are note able to offer collections, as this would be a risk of a cake being damaged due to hot weather.
I am so sorry for any inconvenience this might have caused you.
If you wish to discuss this further please get in touch with us at hello@lolascupcakes.com
I hope you have a good rest of your day.
Best wishes,
Marta
Delicious cupcakes and millionaire’s shortbread brownies
Delicious cupcakes and millionaire’s shortbread brownies!
Friendly servers at Liverpool Street Station.
It would be great to be able to have all the flavours in the mini cupcake option.
April 24, 2024
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