Lola's - Lola's London Bridge Reviews 

411
TrustScore 4.5 out of 5

4.7

London Bridge Underground Station, SE1 3QX London, GB


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Rated 3 out of 5 stars

The cupcake itself was very enjoyable but the staff taking care of the London Bridge Underground branch on Monday evening were rude and bare minimum. I waited patiently for the server to acknowledge t... See more

Company replied

Rated 5 out of 5 stars

Truely succulent and by far the best combo ever. The Red velvet so fluffy, the raspberry and chocolate to die for. The lemon has a beautiful kick, and my god am I missing my blueberry flavour . The ca... See more

Rated 5 out of 5 stars

I ordered 70 mini cupcakes for my wedding reception with a personalised photo on top. They were easy to collect and so delicious! I knew I wanted Lola’s because they are my favourite cake in London... See more

Rated 5 out of 5 stars

My experience was truly wonderful thanks to the Brazilian lady with gray hair, who assisted me with such care, patience, and kindness. She showed great professionalism while also conveying a rare warm... See more


Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's - Lola's London Bridge

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

  • London Bridge Underground Station, SE1 3QX, London, United Kingdom

  • +44203 991 0192

4.7

Excellent

TrustScore 4.5 out of 5

411 reviews

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4.7

All reviews

(411)

5,848 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Lola's cake for my making my…

Thank you Lola's cake for my making my LO first birthday so special, the cake taste was amazing and the decorations were perfect. My issues were the animals I think it would be nicer if they were edible and also there was a pole in the middle which we discovered while cutting I think you need to put a warning. Otherwise everything was perfect.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing cupcakes

Delivery was a little delays but we are in London so to be expected with traffic. we ordered 42 cupcakes for a corporate event (which was also a birthday celebration) - the cupcakes were extremely well received and delicious!

May 14, 2025
Rated 5 out of 5 stars

Amazing Carrot Cake

Ordered the carrot cake for my husbands birthday not knowing how it would be, however on the day we all throughly enjoyed it. The cake was soft, moist, just the right amount of icing and the sweetness was perfect! Not too sweet , just right. Thank you Lola's Cupcakes for a beautiful cake.

May 7, 2025
Rated 3 out of 5 stars

Lola’s cupcake no one can match it

Lola’s cupcake no one can match it. But the brownie was soo hard I had to throw it away. Safe to say I won’t buy it again.

April 26, 2025
Lola's - Lola's London Bridge logo

Reply from Lola's - Lola's London Bridge

Hello Doris,

Thank you for taking the time to leave this review.

I am sorry to hear that you found the brownie to be dry, I can assure you that all of our items are baked fresh for delivery but I will pass this feedback on to ensure we can improve this for the future.

If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Rated 5 out of 5 stars

Picture cupcakes

Lola's cupcakes are always delicious, we ordered some for a friend party. The picture once were super cute, the picture print was well made and nevertheless they tasted amazing. Customer service is good and everyone is polite at the shop

April 8, 2025
Rated 2 out of 5 stars

Overwhelming sweetness.. great presentation and customer service

The cake was tasty, but once again, like previous birthday cakes I've ordered or tried, way too sweet.

I've tried many flavours over the years - salted caramel, velvet, pistachio (the ramadan version 2024) and more - and the feedback from friends and family is always the same: it's hard to finish a whole piece because of the sweetness. It's not just the caramel cake; even the other flavours were overly sugary.

That being said, the presentation was exactly as expected from the picture, which was great!
However, due to the overwhelming sweetness, I’ll probably consider purchasing from somewhere else for my next celebration.

March 22, 2025
Lola's - Lola's London Bridge logo

Reply from Lola's - Lola's London Bridge

Hello Wioletta,

Thank you for taking the time to leave this review.

I am sorry to hear that you found you cake to be too sweet. Buttercream is our sweetest icing but we can make options with mascarpone or cream cheese icing which will be less sweet. These would include our red velvet or carrot cake.

If there is anything else I can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Rated 5 out of 5 stars

The sponge of the gluten free cake was…

The sponge of the gluten free cake was light, moist and tasty. The icing and decoration was lovely . I would definitely order again . When I phoned to make enquiries about the cakes the customer service person was really helpful especially when I dont live locally . Thank you

March 17, 2025
Rated 5 out of 5 stars

I like Lola’s cupcakes very much and my…

I like Lola’s cupcakes very much and my two sons, too. I have been buying 6 or 12 in a box and shared it to ky friends as well. It’s only recently that I have asked if Lola’s do points to collect and tonhave a free cupcake on my bday as I have seen some
customers being offeres, the staff in London Bridge gave me free brownies a I signed in amd it was too good, it melts in my mouth and its delicious

March 3, 2025
Rated 5 out of 5 stars

Product Delivery and Presentation

U Oder all my cakes from Lola’s so it wasn’t different for valentines, when i usual get cupcakes.
Yet again the excellent communication from the start to picking up at flexible locations .

February 14, 2025
Rated 5 out of 5 stars

Absolutely delicious cake- everyone…

Absolutely delicious cake- everyone commented on how good it was. I was concerned that as I'd ordered it the day before the party and it might have dried out a little but it was wonderful. Had a very prompt and good service from Lola's cupcakes highly recommend and will definitely use again! Thanks so much Lola

January 18, 2025

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