I ordered a personalised cake online for my moms birthday for collection at the Mayfair store. On the day of collection due to traffic I was about 30 minutes late post closing but the amazing staff wa... See more
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April 19th I ordered 2 cakes from this branch to be collected for 21st April. As soon as I realised that I made a mistake with the message on the cake I tried to email customer service to alter the me... See more
Amazing service and awesome cake! The staff at Lola’s was super helpful in suggesting a cake for my birthday - I just loved it !!!
Company replied
We were really impressed with our chocolate brownie cake! The customer service was excellent, we would definitely recommend and 100% will be using Lola’s again! 😁
Company details
About Lola's - Lola's Mayfair
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
16 Lansdowne Row, Berkley Square, W1J 8QF, London, United Kingdom
- +44203 966 6333
4.7
Excellent
37 reviews
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Excellent customer service from start…
Excellent customer service from start to finish!
February 8, 2022
Lola cakes - taste amazing 🤩
I am a regular customer of Lola cakes and as I keep saying it never disappoints to satisfy the sweet buds! You are just awesome Lola! 🙏🙏😂
January 30, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The cake looked nice but the inside…
The cake looked nice but the inside filing was over sweet and heavy.
December 29, 2021
Reply from Lola's - Lola's Mayfair
Hi,
Thank you for your feedback.
I'm so sorry to hear you were disappointed with your cake.
I will be in touch shortly to discuss this a little further with you.
I hope to hear from you soon,
Nikky
Super cake and very efficient service
November 16, 2021
My grandson and all the family…
My grandson and al the family absolutely loved this cake ! It was delicious
November 10, 2021
Cakes were delicious and the pick up…
Cakes were delicious and the pick up location really handy, the young guy at the store was really nice and very helpful
November 10, 2021
The Halloween cupcakes and brownies…
The Halloween cupcakes and brownies arrived nice and early in the morning accompanied by a very spookily made up delivery driver! Would definitely order again!
November 5, 2021
Gorgeous & Delicious Kitty Cake
The kitty face cake was gorgeous and delicious! My guests fought over taking slices home!!
November 4, 2021
Excellent! Fabulous
November 3, 2021
Perfect as always!
October 20, 2021
We were really impressed with our…gorgeous chocolate brownie cake.
We were really impressed with our chocolate brownie cake! The customer service was excellent, we would definitely recommend and 100% will be using Lola’s again! 😁
October 10, 2021
Beautiful Unicorn Cake
The cake was more than I expected. Everyone at the party said how beautiful and delicious the cake was and most importantly the birthday girl was thrilled!
September 7, 2021
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