Easy to navigate the website and place order. Collection was simple and the cake was both beautiful to look at and delicious! I'm really impressed .
Location
Switch locationVictoria Place, 115 Buckingham Palace Road, SW1W 9SJ London, GB
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See what reviewers are saying
Manoj at Victoria station was so helpful in choosing my nephew’s cake and gave 💯 customer service. 5 star for you Manoj. Lola’s cupcake is lucky to have you!
Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... See more
Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery... See more
Company details
About Lola's - Lola's Victoria
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, United Kingdom
- +44207821 8080
4.7
Excellent
314 reviews
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Delicious chocolate and raspberry cake
Staff was lovely, the cake was delicious and fresh.
May 16, 2025
Good
Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the cake. Overall 10/10 should do some rewards programme tho or discount I come here a lot.
April 17, 2025
Absolutely amazing customer service
Absolutely amazing customer service, and cake was yummy!
April 13, 2025
Easy to order, collect and GREAT cake!
Clear instructions for easy online ordering, convenient collection, and amazing quality cake!
March 10, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have been ordering my cakes from lola…
I have been ordering my cakes from lola for years and have always been happy with my purchase. My birthday was last week so I ordered my cake on 25th February to pick up on 1st March, It cost £75. I went on their website to order the identical cake for my partner and it says £80. Why has it gone up by £5 so quickly?.
February 21, 2025
Reply from Lola's - Lola's Victoria
Hello Jenny,
Thank you for taking the time to leave this review.
Sadly due to rising ingredients and production costs we have slightly increased our prices recently, this is to ensure we can continue to offer the best quality items and service.
I will pass your feedback onto our team.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Vegan cake delicious like the other…
Vegan cake delicious like the other cakes I have bought so far
March 2, 2025
Old member
Was a member over a year and now with new website they have lost my account and when I went to get free birthday cake they denied request as they said I’m not a memeber even though I showed them proof.
Very disappointed and wasted a trip because of this.
P.S. yes I was a love club member but they cannot find my account.
March 4, 2025
Unprompted review
Reply from Lola's - Lola's Victoria
Hello,
Thank you for taking the time to leave us a review.
I am sorry about this, and understand your disappointment.
We have moved over to a new website, and if you log in there you will be sent a link to reactivate your account. Please note that an online account with the current website is not a Love Club membership. Love Club membership is available by joining in store or on the new website, www.lolas.co.uk
If you would like to discuss this please get in touch on hello@lolascupcakes.com where we would be happy to look into this further.
Kind regards,
Chrissy
Amazing cake!
The quality and taste of the cake is so good. Loved it so much and shared it with my friends and family, I love all their flavours especially the red velvet and caramel biscuits. Repeat customer always and try to get a cupcake or treat whenever I can, however I wish it was closer to me
February 14, 2025
my kids really enjoyed thank you so much
January 29, 2025
The vegan chocolate cake I ordered for…
The vegan chocolate cake I ordered for a 50th birthday was delicious! The wording was exactly as I requested. The delivery was next day from order and arrived on time. I would definitely use them again and highly recommend them.
Thanks Lolas!!
January 17, 2025
Such a tasty cake.
Such a tasty cake.
The process of ordering a cake was nice and easy and it was very delicious everyone loved it.
The staff were really nice and helpful when I went to collect the cake on my birthday.
December 26, 2024
Lola’s cakes are always our family…
Lola’s cakes are always our family favorite, especially the berry one. It’s very soft and fruity and FRESH! We always get our order on time and never had a problem. Love them!
January 2, 2025
Cakes were for Christmas presents
Cakes were for Christmas presents. Good selection and we're easy to pick up ( various points in London).
Were told they are delicious.
December 26, 2024
Best service in Victoria!
I recently ordered from the Victoria Station Store for a client Visit in Lancaster! I was worried the cupcakes wouldn't arrive in proper condition. However, Maria, the store manager rearranged the order in different boxes ensuring the best possible result and making the experience stress free.
December 13, 2024
GREAT AS ALWAYS
November 30, 2024
Always good quality and service.
November 28, 2024
The cake is delectable
December 3, 2024
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