Cake was delicious but not like before red velvet was my top fav but now the taste become different compared to first time I taste Lola’s cake. Dislike your staff from Waterloo branch. She’s rude and... See more
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Location
Switch locationWaterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB
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See what reviewers are saying
I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... See more
The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... See more
Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... See more
Company details
About Lola's - Lola's Waterloo
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, United Kingdom
- +44203 318 1629
4.5
Excellent
195 reviews
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Probably the best thing I've ever tried…
Probably the best thing I've ever tried in my life
April 20, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent experience
April 11, 2023
Reply from Lola's - Lola's Waterloo
Hi Mica,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Perfect cake
Very easy to order and collect. We ordered the red velvet, and it was very very good. Not sickeningly sweet like others. Also loved that there are different sizes of cakes available. We got the 5” cake, and was the perfect size for us. Hate ordering a huge size and end up with so much leftover.
April 11, 2023
Reply from Lola's - Lola's Waterloo
Hi G,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
The service was exceptional
The service was exceptional, Prompt and politeness.The detailing on the cake and the flavours complemented each other. Last minute order with absolutely no issues.
February 8, 2023
Awesome Cake & Service
User friendly online service. Love that I could pick up fresh at a nearby store. Upon arrival Lola's had my cake all ready to go. I appreciated the text/email reminders. Hubby loved the quality of his black forest cake. He has always loved BF and highly recommends this one. We will return and buy more cakes in the future. Cant wait to try additional options offered that we have not yet. Thanks again!!!!
April 1, 2023
Great quality ingredients
Great quality ingredients. Love the low sugar element, wish there were more vegan gluten free options. I had to transport these cupcakes on my moped. My cupcakes always fall out of their placements in the box.. So when I get home it's a bit messy.. It would be useful to have a cupcake shaped lid that could be inserted inside the box to make sure they don't come loose out of their placements.
March 17, 2023
Reply from Lola's - Lola's Waterloo
Hi Martin,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
It was a 50th Birthday Cake during our…
It was a 50th Birthday Cake during our trip to London. Amazing Service, Amazing Quality & Value for Money. 5***** Service All Round. Oh the cake was absolutely beautiful.
March 5, 2023
Everything was great
Everything was great. The cupcakes were delicious and service was also very smooth! Huge fan of Lola’s
February 19, 2023
Reply from Lola's - Lola's Waterloo
Hi customer,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Very accommodating
My absolute go-to bakery for birthday cakes for all my friends and family. Customer Service team always go above and beyond to accommodate my late requests and always deliver magic!! Red Velvet is super tasty :)
February 18, 2023
Fabulous cake
Fabulous cake - tasted amazing and looked even better. Really helpful staff
February 1, 2023
Reply from Lola's - Lola's Waterloo
Hi Liz,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Great quick service.
Great quick service.
Very yummy cake and decorated nicely.
The price was great to.
Will be putting in a larger order soon.
February 4, 2023
Would definitely order from Lola's again
Really pleased with my experience with Lola's cupcakes. I was surprised at how easy it was. I ordered a birthday cake online and picked it up from London Waterloo and immediately jumped on a train from there! And everyone loved the cake!
February 4, 2023
It was perfect
February 3, 2023
The cake was absolutely delicious and…
The cake was absolutely delicious and collecting it was a very easy experience. I generally bake my own cakes but I'm not sure I'm going to be allowed to in future now that my family has tasted the Lola's one!
January 28, 2023
Lush!
Birthday cake with personalised message for my sons 21st. Everyone thought it was delicious
January 28, 2023
Ordered birthday cake for collection at…
Ordered birthday cake for collection at London Waterloo, cake was exactly as expected and service was friendly.
January 14, 2023
The cake was EXTREMELY sweet it’s a…
The cake was EXTREMELY sweet it’s a shame because we couldn’t eat it. it taste like you poured a bag full of sugar in the cake mix. Although it looked good on the outside. No one ate the cake so it was a waste of money.
January 1, 2023
Reply from Lola's - Lola's Waterloo
Hello Janelle,
Thank you for taking the time to leave your review.
I am very sorry to hear that you found your cake was sweeter than expected.
I can see on our system you ordered a 7" Rainbow Vanilla Cake.
Our Rainbow Cake is one of the sweetest cakes we offer, as it is made of thinner layers of sponge with multiple layers of buttercream icing in between the sponges and covering the outside of the cake.
Buttercream is the sweetest type of icing we offer. I would recommend trying some of our alternative icing choices such as chocolate ganache, cream cheese or mascarpone icing which all contain less sugar than buttercream. Our Red Velvet Cake for example, is iced with cream cheese icing which offers a less sweet, more balanced flavour.
I will be getting in touch with you shortly via email so that we can discuss this further and see how we can improve the experience for you.
I look forward to hearing from you,
Greta
Hair in the cake!!
Ordered a cake on the 19th December and I got a cake with a hair in it. I send an email to customer support next day when I cut the cake and I have not received a response to the date.
December 19, 2022
Reply from Lola's - Lola's Waterloo
Hello,
Thank you for taking the time to write a review.
I'm so sorry hear about this and would like to investigate this issue further for you.
I did reply to an email from yourself earlier today, but could you let me know of the others you may have sent that did not receive a reply to hello@lolascupcakes.com?
I look forward to hearing from you soon.
Kind regards,
Hanifa
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