I went to Lola’s today to try their new inventions. Brought a chocolate chip cookie, crispy cookie, cinnamon roll and tropical cake. Everything tasted amazing. I will definitely be trying them again.... See more
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Great team, and the new test kitchen items were truly awesome - The best thing I tried was the everything bagel scroll, which was lovely, cheesy, and savory. Lola's is always the stop for birthday... See more
We love Lola's cupcake. We ordered for the second time now Red velvet cake for my daughter birthday and we always buy cupcake as well when we around. They are delicious
Excellent (chunky!) chocolate chip cookie Nice people at the counter Lovely experience I will choose Lola ´ s from now
Company details
About Lola's - Lola's Westfield Stratford
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Ground Floor, Statford Westfield, E20 1EJ, London, United Kingdom
- +447852 646 119
4.7
Excellent
730 reviews
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Everything we taste is of high quality…
Everything we taste is of high quality and delicious; the quality, flavor, and freshness are all excellent.
October 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The cake looked beautiful
The cake looked beautiful, but unfortunately, we didn’t enjoy it as much as we had hoped. We felt it lacked moisture and was a little dry, which was disappointing as it wasn’t up to the usual high standards we’ve come to expect from Lola’s.
October 12, 2026
Reply from Lola's - Lola's Westfield Stratford
Hello Venita,
Thank you for taking the time to share your feedback with us.
We are so glad to hear that you loved the appearance of the
Pink Princess Cake you ordered from us, but we are truly sorry that the vanilla sponge fell short of your expectations and tasted dry.
We always strive to make the most delicious looking and tasting fresh-baked treats so it is deeply disappointing to learn that we did not meet the high standards you usually enjoy from us.
Please note that our cakes are kept chilled during storage and in transport to and at the store before your collection to preserve their freshness. We always recommend allowing them to come fully to room temperature before serving (at least 2-3 hours), as this helps the sponge regain its soft, moist texture.
We are very sorry for your disappointment, and we will be passing your comments directly to our baking team to ensure our quality remains consistent.
If you would like to speak with us directly on your experience you can always reach us at hello@lolascupcakes.com.
Kind regards,
Great cake and service
Ordering was very easy, great discount for NHS staff and the cake was delicious!
The delivery fee is a bit expensive so I opted for the store pick up which was okay. Staff who served me were great and it was quick.
October 10, 2026
Unprompted review
Delightful cake!
Easy to order online, a reliable service and a very tasty cake, nicely packaged for pick up in Westfield, Stratford.
October 11, 2026
Easy and delicious!
Amazing experience from buying online, collecting the cake was so easy as well. The cake was absolutely beautiful just like in the photos of the website and it was incredibly yummy too
October 8, 2026
Easy and straightforward…
Picking up was easy and straightforward and the lady that attended to me was very nice.
September 26, 2026
Poor customer service
Customer service was dismissive of my order and needs on the day of collection and purchase at Stratford Westfield ground floor. I stood there asking for help and a recommendation for a birthday cake for a birthday, however thelady there was too busy making up other orders, and the man didn't even approach me to ask if I needed anything. The lady resumed to tell the maan that i asked for a red velvet birthday cake and he just boxed and asked for the money through the payment machine. I asked if he could set it aside for 2 minutes whilst I grabbed a coffee from nextdoor and he said he didn't have space, even though I was the first customer of the day 10 am!
September 25, 2026
Reply from Lola's - Lola's Westfield Stratford
Hello Yaz,
Thank you for taking the time to share your feedback with us regarding your visit to our Stratford Westfield shop.
We totally understand your disappointment with the service you received in store and thank you again for bringing this to our attention.
It is important that every visitor feels welcomed and is assisted with friendly and personal service for any questions or requests you might have.
We have been sure to log these details directly with our stores team so that this can be best reviewed by our stores and area managers.
Your input helps us improve our daily operations and we are committed to making the necessary adjustments to deliver a far more friendly and attentive service for you in the future.
If you would like to discuss this feedback with our team directly we would be happy to hear from you over email at hello@lolascupcakes.com.
Kind regards,
not too much to say,it was amazing!The…
not too much to say,it was amazing!The cake was soft,moist & frosting was perfect,not too sweet.Even the fruits used as topping was fresh!
One thing i must appreciate is i was running late for pick up so i called the store ahead & they agrred to stay back 5 minutes more although i reached two minutes before they close.But still it was last minute pickup but they didn’t seem annoyed by it.It was westfield stratford one.
Only regret is they don’t take customised orders but i so wish they did .
Overall it was good & will come back again for sure.
September 18, 2026
Excellent service i went to pick up the…
Excellent service i went to pick up the cake which order in Stratford i arrived early but thy still helped me and gave my order before the time
September 15, 2026
The cake was dry on the day wasn’t…
The cake was dry on the day wasn’t freshly baked. You also was limited on the cake sponge can only pick from two plain options, I wasn’t happy about the lack of variety. The cake design was the only thing that was successful about the cake order. I will make my own cakes moving forward. This was my second year buy a cake with Lola and I’ll not do a third year. I am a lost customer. When you complain nothing is done about it. Not worth the nearly £200 I spent. Very disappointed.
September 14, 2026
Reply from Lola's - Lola's Westfield Stratford
Hello Leoni,
Thank you for taking your time to share your feedback on your cake.
We are sorry to hear that you were disappointed with the taste of your Disney Toy Story Themed Tall Cake and that this tasted dry.
We understand your disappointment especially as a return customer with us and we're very sorry that we fell short for you on this occasion.
We can assure you that all of our cakes are always baked fresh and especially for your order.
Our cakes are always recommended to be kept out of the fridge for at least 2-3 hours before serving, we have had many customers previously that have experienced issues with the cake tasting dry if these instructions are not followed.
I will be certain to log your feedback regarding your experience with this cake and the limited sponge flavour options with the Kids Themed Cake designs onto the relevant teams for further review.
If you would like to discuss your order with our team directly you can always reach us at hello@lolascupcakes.com.
Kind regards,
Delicious cake, great service.
Cake was ready on time and exactly what I wanted. It was delicious! Very rich so only small portions needed, served 8 with a few slices leftover. Second time I have ordered celebration cakes from Lola and they will continue to be my go to.
September 7, 2026
Service was great.
Service was great. Cake was easy to choose and order. Cant go wrong with lola cupcakes. We did want the Tirmusu cake , but it was only available in the gluten free. So we went for the pistachio it was delicious 😋 but its a shame the Tirmusu one has been discontinued.
August 30, 2026
Smooth from ordering to collecting and…
Smooth from ordering to collecting and great cake.
August 17, 2026
Beautiful unicorn cake my daughter was…
Beautiful unicorn cake my daughter was so happy with her cake.
Sponge very tasty fluffy moist chocolate flavour was amazing 👏
August 16, 2026
Another delicious cake!
Another delicious cake for a 50th birthday celebration. We went with the fresh berry cake. We also managed to use our existing points, so we paid less for the cake.
August 14, 2026
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