I’ve ordered quite few cakes from Lola’s for people’s birthdays and collected them in Stratford, and also bought cupcakes at the store. Cakes have always been fresh, delicious and exactly as I ordered... See more
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Service was great. Cake was easy to choose and order. Cant go wrong with lola cupcakes. We did want the Tirmusu cake , but it was only available in the gluten free. So we went for the pistachio it... See more
The cake tasted amazing!! It was beautifully decorated and incredibly moist. I will definitely be ordering from Lola’s again for any special occasions! Staff at the Stratford branch were lovely wh... See more
The order arriving as arranged. Asked for names to be added on the morning of delivery, which I had completely forgotten when I placed the order and guess what , the names of my daughter & son was the... See more
Company details
About Lola's - Lola's Westfield Stratford
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Ground Floor, Statford Westfield, E20 1EJ, London, United Kingdom
- +447852 646 119
4.7
Excellent
696 reviews
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The cake looked really nice and tasted…
The cake looked really nice and tasted good. Unfortunately within an hour of me picking it up and travelling to the restaurant for my daughters birthday the top half of the cake and slipped off into the side of the box.
February 1, 2026
Reply from Lola's - Lola's Westfield Stratford
Hello Kerry,
Thank you for taking your time to share your feedback with us today.
We are sorry to hear that your cake was damaged in transit after your collection.
Especially for designs like our Mini Tall cake it is very important to handle your cake safely to minimise risks in transporting the cake.
We provide advice and support in our FAQs regarding transporting one of our cakes, we hope this may be helpful to refer to for the future: https://lolas-cupcakes-support.gorgias.help/en-US/how-to-travel-with-a-cake-in-the-car-1823036
I will also be sure to pass on the details of your experience to the relevant teams to review more to understand if there is anything else we can do to help to ensure that customers can safely transport their cakes.
If you would like to discuss the details of your experience any further please do not hesitate to get in touch with us directly at hello@lolascupcakes.com.
Kind regards,
I have been a Lola customer for years…
I have been a Lola customer for years now and I absolutely love their cakes and cupcakes. They are my regulars for Birthdays or sweet cravings. However, I recently purchase their Red velvet cake and it didn't taste how it used to. I was dissapointed but will give them another chance before I pass my judgement again
January 20, 2026
Great cakes and great service
The team at the Lola's in Westfield's Stratford City Centre are always friendly and helpful and the cakes are always fresh, good quality, presented well and naturally very tasty
January 15, 2026
good coustmer service,quality was great
January 12, 2026
Great Cupcakes
Excellent customer service, and great cupcakes too, just wish there were more actual stores than just collection points.
January 6, 2026
Perfect place for fata**ses like me
Great service, even though it was rush hour they were fast and polite.
Had my cupcake at the shop in Westfield, during my stay in London. I got the red velvet one, and its easily one of the best cupcakes ive ever had. I was with my cousins so i tried the other options too, and man ill definitely go back once i visit again. Try the red velvet one folks, trust
January 2, 2026
Stunning cake!
Ordered the lemon & raspberry layer cake for my Sister-Law’s 60th birthday and it did not disappoint! Looked even more stunning than the picture. The message piped on the cake was so professionally done and it looked amazing. The price was very reasonable but I also got a 15% discount which was running at the time. Ordering online was easy and collection was smooth and efficient.
Will definitely be ordering from Lola’s again.
December 31, 2025
The mini cupcakes and brownies we…
The mini cupcakes and brownies we ordered were Christmas themed. They were adorable and as usual really good. I pre ordered them online and then picked them up personally and it was an easy and smooth process.
December 24, 2025
fairly?
i feel that i am being treated differently. i respect their decision. i was not reminded about the birthday cake till my friend checked and realised i am entitled.
December 20, 2025
Reply from Lola's - Lola's Westfield Stratford
Hello Philip,
Thank you for taking your time to share your feedback with us.
I'm very sorry to hear that you felt that you were not treated fairly in regards to our Love Club birthday offer and will be sure to log this feedback with the store and area managers for this location.
Our teams in store directly follow the Love Club Terms and Conditions, as listed below, to best ensure that our customers are all treated fairly in determining eligibility for the offers and rewards that do come with the Love Club membership.
https://www.lolas.co.uk/pages/terms-conditions
If you would like to add a birthday reminder, this would need to be set in your account on our website.
Please do not hesitate to get in touch with us directly if you would like to discuss your experience further or provide any additional feedback, you can reach our team at hello@lolascupcakes.com.
Kind regards,
Safari tall cake
Looked beautiful and easy to pick up. They rang as well just to make sure i was still coming once it was getting to the end if the day
December 22, 2025
Ordering and collection was very easy…
Ordering and collection was very easy and straightforward.
December 15, 2025
Excellent customer service from start…
Excellent customer service from start to finish and as always the cake was great
December 23, 2025
Amazing borthday cake
Amazing cake - we went for the dinosaur birthday cake with lemon sponge. It was fresh and delicious. Our son love the look of it. Very easy to order and pick up too.
December 19, 2025
Frozen birthday cake
My daughter loved her Frozen cake for her 4th birthday party!
It was delicious too!
December 15, 2025
Seemless ordering and collection
Seemless ordering and collection! I will definitely would consider ordering from them again!
December 5, 2025
One of the best chocolate fudge cakes!
I ordered the large chocolate fudge cake for my son’s birthday. Although I am not a chocolate lover, I really enjoyed this cake (as did all our family and friends).
The cake looked amazing. The sponge was moist, the icing and chocolate covering were smooth and creamy and not too rich. Everything used for the decoration looked very decadent. Will certainly be using Lola’s again for celebration cakes.
December 2, 2025
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