Lola's - Lola's Westfield Stratford Reviews 

733
•
TrustScore 4.5 out of 5

4.7

Ground Floor, Statford Westfield, E20 1EJ London, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Great team, and the new test kitchen items were truly awesome - The best thing I tried was the everything bagel scroll, which was lovely, cheesy, and savory. Lola's is always the stop for birthday... See more

Rated 4 out of 5 stars

I went to Lola’s today to try their new inventions. Brought a chocolate chip cookie, crispy cookie, cinnamon roll and tropical cake. Everything tasted amazing. I will definitely be trying them again.... See more

Rated 5 out of 5 stars

We love Lola's cupcake. We ordered for the second time now Red velvet cake for my daughter birthday and we always buy cupcake as well when we around. They are delicious

Rated 5 out of 5 stars

Excellent (chunky!) chocolate chip cookie Nice people at the counter Lovely experience I will choose Lola ´ s from now


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Lola's Westfield Stratford

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Ground Floor, Statford Westfield, E20 1EJ, London, United Kingdom

  • +447852 646 119

4.7

Excellent

TrustScore 4.5 out of 5

733 reviews

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4.7

All reviews

(733)

5,830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious cake!

The cake that we've ordered was one of the best we've ever eaten. Also it was so properly packed and presented nicely! I didn't expect that at all! Collection was quick and easy as well.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

The cake was amazing

The cake was amazing. Both decorations and texture of the cake was really tasty with fresh raspberries and Blueberries really gave the balance between sweet and tangy. I will most definitely coming back to Lola's. Thank you.

March 26, 2026
Rated 5 out of 5 stars

Always a fan of Lola's

Great selection including gluten free and vegan for the birthday party I threw for my daughter. The individual take home cupcake boxes were also a bargain compared to getting them elsewhere!

March 3, 2026
Rated 1 out of 5 stars

I ordered a princess cake for my…

I ordered a princess cake for my daughter’s birthday and my sister ordered a unicorn cake for her birthday both was looking very pretty and very nicely packed, however upon cutting cake realised they are very hard and so dry specially the princess one was bone dry none of the kids enjoyed it and they end up chucking in the bin it was my first experience with Lola’s cupcakes. I found them over hyped and over priced and absolutely tasteless kids chuck all the cake in bin and no one enjoyed it. Have to get ice-cream later for celebration which was very well enjoyed. Never ordering from here again.

March 7, 2026
Unprompted review
Lola's - Lola's Westfield Stratford logo

Reply from Lola's - Lola's Westfield Stratford

Hello,

Thank you for sharing your feedback regarding your order of our Princess and Unicorn cakes.

I am very sorry for the disappointment experienced on this occasion and that your cakes tasted hard and dry.

We would like to assure you that our cakes are always baked fresh using high-quality ingredients to ensure the best experience and that this is not a regular occurrence for us.

Cakes are kept chilled until collection or delivery ahead of you receiving this.

We do recommend the cake is allowed a few hours at room temperature before serving to allow the sponge and icing to soften and to ensure it is consumed at its best as this can otherwise negatively affect the texture and taste of your cake.

We will be certain to log your feedback directly with the relevant teams to review further.

If you would like to discuss your feedback with our team further, please do not hesitate to contact us directly at hello@lolascupcakes.com.


Kind regards,

Rated 5 out of 5 stars

The best Birthday cake!

The cake was easy to Order and a personalised message gave a special touch! The cake was moist and not overly sweet. The mascarpone frosting was lovely. A fresh and light taste with just the right amount of everything!

February 24, 2026
Rated 5 out of 5 stars

I bought 2 cakes... perfection!

I bought 2 cakes, the red velvet cake as a gift to someone who had never tried red velvet before (they absolutely loved it!) and the other Dubai chocolate cake to try out. It was amazing! The fluffiness of the pistachio sponge, just the right amount of knafeh, perfection! Definitely recommend Lola's to everyone who loves cakes!

February 19, 2026
Rated 5 out of 5 stars

5 stars

The cake tasted amazing!! It was beautifully decorated and incredibly moist. I will definitely be ordering from Lola’s again for any special occasions!

Staff at the Stratford branch were lovely when I went to collect my order. There was a lady wearing a hijab that was especially kind, didn’t catch her name but wanted to show her special appreciation as she congratulated me on the achievement written on my cake:)

February 14, 2026
Rated 5 out of 5 stars

The cake was BEAUTIFUL

The cake was BEAUTIFUL! It tasted lovely, the sponge was soft, icing wasn't too sweet. I loved the addition of chocolate frosting and biscoff crumb. The cakes was well worth the money.

February 8, 2026
Rated 3 out of 5 stars

The cake looked really nice and tasted…

The cake looked really nice and tasted good. Unfortunately within an hour of me picking it up and travelling to the restaurant for my daughters birthday the top half of the cake and slipped off into the side of the box.

February 1, 2026
Lola's - Lola's Westfield Stratford logo

Reply from Lola's - Lola's Westfield Stratford

Hello Kerry,

Thank you for taking your time to share your feedback with us today.

We are sorry to hear that your cake was damaged in transit after your collection.

Especially for designs like our Mini Tall cake it is very important to handle your cake safely to minimise risks in transporting the cake.

We provide advice and support in our FAQs regarding transporting one of our cakes, we hope this may be helpful to refer to for the future: https://lolas-cupcakes-support.gorgias.help/en-US/how-to-travel-with-a-cake-in-the-car-1823036

I will also be sure to pass on the details of your experience to the relevant teams to review more to understand if there is anything else we can do to help to ensure that customers can safely transport their cakes.

If you would like to discuss the details of your experience any further please do not hesitate to get in touch with us directly at hello@lolascupcakes.com.

Kind regards,

Rated 4 out of 5 stars

I have been a Lola customer for years…

I have been a Lola customer for years now and I absolutely love their cakes and cupcakes. They are my regulars for Birthdays or sweet cravings. However, I recently purchase their Red velvet cake and it didn't taste how it used to. I was dissapointed but will give them another chance before I pass my judgement again

January 20, 2026

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