I’ve ordered quite few cakes from Lola’s for people’s birthdays and collected them in Stratford, and also bought cupcakes at the store. Cakes have always been fresh, delicious and exactly as I ordered... See more
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Service was great. Cake was easy to choose and order. Cant go wrong with lola cupcakes. We did want the Tirmusu cake , but it was only available in the gluten free. So we went for the pistachio it... See more
The cake tasted amazing!! It was beautifully decorated and incredibly moist. I will definitely be ordering from Lola’s again for any special occasions! Staff at the Stratford branch were lovely wh... See more
The order arriving as arranged. Asked for names to be added on the morning of delivery, which I had completely forgotten when I placed the order and guess what , the names of my daughter & son was the... See more
Company details
About Lola's - Lola's Westfield Stratford
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
Ground Floor, Statford Westfield, E20 1EJ, London, United Kingdom
- +447852 646 119
4.7
Excellent
696 reviews
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The cake was delivered on the exact…
The cake was delivered on the exact date and time, and the cake tasted so good and delicious, thanks to Lola's Cupcakes. I would like to order again
December 2, 2025
Perfect wedding cake - shared with our guests
The cake was ready on time and it was my wedding cake which was beautiful and well presented. It was absolutely delicious and my guests totally enjoyed it. They too were impressed. Thanks for making our day special with your beautiful designed wedding cake!
November 30, 2025
Ordering to Eating was flawless…
The whole ordering to eating process was faultless! Thanks!
November 20, 2025
Great tasting cakes
Great tasting cakes. Love the red velvet my absolute Favourite. Will buy again.
November 8, 2025
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The worst experience, the best after-sales service
The worst experience I’ve ever experienced. Today is my birthday and the staff promised me I can pick up at 6pm. When I got here exactly 6pm, they all gone even I already paid for it, it is birthday cake!!!! How can I pick it up on other day???? I just want to refund and never go here again.
Updated: Thank you Lola’s cake team. Their response speed and problem-solving efficiency are the fastest. Appreciate it.
November 16, 2025
Unprompted review
Reply from Lola's - Lola's Westfield Stratford
Hello Jo,
Thank you for taking your time to share your review.
We are sorry to hear that your collection order was not at the store at the listed time of collection.
Collection orders that we send to our stores are checked at multiple stages, including at the shop after these orders are delivered, to best ensure we can detect any issues with orders as early as possible on the rare occasions that issues do occur.
I have tried to look through orders placed with our team through our website or through our emails if we have been contacted previously about this to assist you and sadly could not find any results for your order or issue.
Please could you email our team at hello@lolascupcakes.com with your order details and information regarding your issue so our team can assist you further on this matter?
Kind regards,
Stunning cake
Stunning cake - we adapted the baby girl cake to celebrate my daughter’s 16th birthday as I loved the look of the cake and so did everyone else. Tasted fab too. Staff were excellent.
November 11, 2025
100% deliciousness!
As always, the cupcakes were utterly delicious! They are a perfect size and there were no complaints whatsoever! We love the idea of selecting our own favourite cupcake flavour when celebrating someone’s birthday and it’s great that you can choose vegan and gluten free varieties too. I ordered a mixed cupcake box online then collected from Westfield Stratford.
November 3, 2025
Had a horrible experience for the first…
Had a horrible experience for the first time being a consumer of Lola’s I wanted to buy a small cake and then I bought it. Nobody made it clear to me that I had a message written on it that said happy birthday the only thing that puzzled me as I walked off the girl wished me happy birthday which made me think just peek into the box and see what’s there then I realised it said happy birthday on it literally within less than two minutes I went back and I said hey, you’ve sold me a cake with a birthday message can you please tell? Sell me one without one which I was told we don’t have any plain cakes left and even if there was I can’t sell it to you because is it against health and safety but I explained you literally just sold it to me and you didn’t explain to me that the only cakes that you have left have a message it became a whole thing. The staff member was extremely rude also lied multiple times to her supervisor and customer service and I’m just really really disappointed how everything was dealt with in the end the supervisor wipe the message off and then put some sprinkles on it which that could’ve been done from the beginning but it was just made so long for absolutely no reason and as a customer, it left a bad taste in my mouth and I don’t know if I would consider coming back to here again
November 3, 2025
Reply from Lola's - Lola's Westfield Stratford
Hello Nura,
Thank you for letting us know about your visit to our store.
I am sorry the cake had a message on it which was not expected.
We do have all our cakes on display and unboxed pre-purchase so the staff member sadly might not have been aware you did were not aware of the Happy Birthday message due to this. Our cakes are sold as seen.
Due to Health and Safety we cannot take returns of cakes once they have left the store, they cannot be resold to other customers.
We will pass on your feedback to see how we can improve this in the future to ensure customer's are more aware of messages before purchase.
I hope you have a good weekend ahead.
Best wishes,
Alice
The cake was lovely and alternative…
The cake was lovely and alternative choice to the one I originally wanted. I'd definitely buy again and that it's gluten free is real bonus for allergy sufferers.
October 27, 2025
Great tasting cake!
We have been buying birthday cakes from Lola's Cupcakes for the past few years and they're always really good cakes.
This time around was no exception.
October 26, 2025
Great red velvet cake
Great red velvet cake, the cream was smooth and delicious. We really enjoyed it.
October 26, 2025
I was not expecting the birthday cake…
I was not expecting the birthday cake to be so tasty.
Loved every single bite.
Can not wait to order again.
October 25, 2025
Everything was good but the cake
Everything was good but cake was very dry m, not fresh and no trace or feel of mango other than yellow colour. First time it was good with lot taste of mango in it.
October 22, 2025
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