Lola's - Lola's Westfield White City Reviews 

357
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TrustScore 4.5 out of 5

4.6

Lower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD London, GB

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See what reviewers are saying

Rated 5 out of 5 stars

I got a surprise carrot cake for my sister, her favorite! It was ready for pickup way faster than the original time slot. The cake was fresh, super tasty, and honestly amazing! It even stayed deliciou... See more

Rated 5 out of 5 stars

Love Lolas! Popular favourite for me are the red velvet cupcakes (both regular and gluten free are great). My all time favourite however are the cheesecakes. Need to have these stocked more often is m... See more

Rated 5 out of 5 stars

My mum and I had such a lovely experience at Lola’s in Westfields White City especially thanks to Gabriel. The customer service was excellent from start to finish. He really took the time to lis... See more

Rated 5 out of 5 stars

I got my order snd so beautifully done i like the Toy Story designs and flavours so delicious, kids love it too 😘perfectly written names and birthday wishes Delivered with cared .


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Lola's Westfield White City

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Lower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD, London, United Kingdom

  • +44204 525 4961

4.6

Excellent

TrustScore 4.5 out of 5

357 reviews

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4.6

All reviews

(357)

5,830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tastiest cakes always

Tastiest cakes always, this time l ordered the sponge cake with berries. So tasty and fluffy! I will definitely be ordering all birthday cakes from here.

November 2, 2024
Rated 5 out of 5 stars

delicious and efficient

The gf chocolate and raspberry cake was so delicious, the mini cupcakes looked great, and the ordering and pick-up were seamless. Despite this being a large international company, i felt the personal touch when i contacted customer services, which is unusual.

October 29, 2024
Rated 5 out of 5 stars

Very tasty cakes

Very tasty cakes. Both the vanilla sponge and chocolate fudge were good but everyone wanted more of the chocolate fudge! Delivered on time, no fuss.
It was just like the photos and the kids loved the llama and lion!

October 14, 2024
Rated 4 out of 5 stars

BUYING AT LOLA'S CUPCAKES

I was always using a westfield discount buying regularly in lola's cupcakes at westfield white city shopping center, but right that day they told me the don't do the discount anymore. Luckyly after
being a regular customer for so long they offeted me to subscribe to the website and to become a member gaining points everytime I buy there.
I was very surprise and a bit upset they took the discount away as I used to buy a lot there but i understand.they also gave me a free cake as a regular customer after knowing about they don't do the discount anymore, that was nice.

September 30, 2024
Rated 1 out of 5 stars

When i went to store there no cake for…

When i went to store there no cake for me on my birthday they give cookie
Its ok

October 2, 2024
Lola's - Lola's Westfield White City logo

Reply from Lola's - Lola's Westfield White City

Hello Naveen,

Thank you for taking the time to leave us your feedback.

Please feel free to send us across an email to hello@lolascupcakes.com if you do wish to discuss your store experience further. This will allow us to look into this and will help us understand what has happened.

Best wishes,

Chloe

Rated 5 out of 5 stars

Great cake !

Easy to pick up from the store at Westfield. The cake was delicious and was a great centre piece for my cousins baby shower! Everyone loved the cake, need to buy another one soon just for myself.

September 23, 2024
Rated 5 out of 5 stars

Daughter's Birthday Party Mermaid Cake

I recently ordered a Mermaid cake from Lola's Cupcakes, and I couldn’t be more impressed!

From the moment I placed the order, the service was top-notch.

The delivery was on time, and the driver was extremely careful and considerate in handling the cake, ensuring it arrived in perfect condition.

The attention to detail on the cake itself was simply outstanding. Every aspect, from the design to the decorations, was beautifully crafted, exactly as I envisioned.

The taste was even better—rich, flavourful, and absolutely delicious. It was a hit with everyone at the party!

Lola’s Cupcakes truly exceeded my expectations with both their customer service and the quality of their products.

I highly recommend them for any special occasion.

Thank you for making our event extra special!

September 7, 2024
Rated 3 out of 5 stars

Lovely cake but awful collecting

Lovely cake but awful collecting. The place was open but no one was there. They said nothing to me when they turned up except the bare minimum. I had to ask them to show me the cake which I had paid £65 for and asked to have a dedication iced on the top. It looked amazing so thank you. Shame about the assistant who then just put it into a bag and left it on the other side of the counter for me to pick up. No words at all, not even a thank you or have a nice day etc. before I reached over to take the handles. It's a hard place to work, being inside all the time, but the service was atrocious - particularly considering how wonderful the cake turned out to be.

September 8, 2024
Lola's - Lola's Westfield White City logo

Reply from Lola's - Lola's Westfield White City

Hello,

Thank you for taking the time to leave this review.

I am very sorry to hear that the collection for your order was not how we would have liked it to be and I will pass this feedback onto the store manager to ensure we can improve this for the future.

If there is anything else we can help with please get in touch at hello@lolascupcakes.com

Kind regards,
Chris

Rated 5 out of 5 stars

Birthday cake

I got a free cake on my birthday and it was such a great experience and the cake was super yummy moist delicious, I love it ❤️

September 6, 2024
Rated 1 out of 5 stars

Cakes are dry and tasteless

Cakes are dry and tasteless. Really disappointing. They look much better than they taste.

September 4, 2024
Lola's - Lola's Westfield White City logo

Reply from Lola's - Lola's Westfield White City

Hello Emma,

Thank you for taking the time to leave your review and share this feedback with us regarding cupcakes you purchased from our shop in Westfield White City.

We are sorry to hear that your cupcakes fell short of our usual standard for high quality taste and texture.

I can assure you that our cupcakes are always baked fresh using the highest quality ingredients in our central bakery and delivered daily to our stores in the morning for sale on that day to ensure the best quality product.

I will be in touch via email shortly to discuss the matter further.

Kind regards,

Wesley

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