Amazing products and lovely, friendly customer service and support. High quality products make such a difference to client results and I love that London Brow is sustainable, vegan and cruelty free. N... See more
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Review summary
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What people talk about most
Based on these reviews
I love the London Brow Company, I have very blonde eyebrows and their tint covers them totally and last a lot longer than other brands! Amazing products and amazing customer service. Thank you
Company replied
Love the products! Great customer service! I had a problem with an order getting lost in the mail. I received the shipping label attached to someone else’s parcel. I reached out to LB and they pro... See more
Company replied
London Brow is truly revolutionary – it’s been my go-to brand for the entire time I’ve worked with brows and lashes. Their Hybrid Brow dye is second to none: effective, gentle, and kind to the pl... See more
Company replied
Company details
- Beauty Product Supplier
- Beauty Products Wholesaler
- Beauty School
- Cosmetics Industry
- Gift Shop
- Health and Beauty Shop
About The London Brow Company
Written by the company
Shop pro range
Shop Home range
professional training
FIND A SALON
Pioneers in Brow Lamination!
Founded by Leigh and Nick Blackwell, we stand at the intersection of beauty expertise and environmental consciousness. Our journey is driven by a passion for the beauty industry and a profound respect for our planet.
Our story took an exciting turn during Leigh's global travels, where she discovered the innovative concept of brow lamination. Recognising its potential, we became pioneers in the industry, proudly becoming the first company to introduce brow lamination to the UK and USA.
However, our commitment goes beyond innovation. We identified a gap in the market for products that align with our values - natural, vegan, and cruelty-free solutions that support the growth of small beauty businesses.
Determined to create positive change, The London Brow Company was born. With a UK-based laboratory, we diligently research and craft products using sustainable, plant-based ingredients. Beyond our product line, we offer accredited courses in brow lamination, ensuring professionals have access to comprehensive, ethical solutions.
At The London Brow Company, we're not just enhancing beauty; we're elevating the industry standards while nurturing a healthier relationship with our planet. Join us as we continue to shape a world of beauty that radiates both inside and out.
Contact info
London , United Kingdom
- +44 (0) 800 334 5373
- support@londonbrowcompany.com
- londonbrowcompany.com
4.7
Excellent
266 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing!
Have only ever used LBC products and trained with them! Wouldn’t use anything else. LOVE LOVE LOVE and highly recommend!
April 16, 2026
Unprompted review
Reply from The London Brow Company
Hi Caitlin,
Thank you so much for your amazing support 🤍 It means the world to us that you’ve chosen to train with LBC and use our products throughout your journey. We’re so grateful for your trust, and we’re beyond happy to hear you love them so much. Thank you for recommending us!
Terrible Terrible Terrible, Scam Fraud
Terrible, terrible terrible. Absolutely no customer service, took deposit and did not turn up at appointment. Cannot get through to anyone that can help! Call the number and the external reception service are no help at all, they cant even reach the "Practioner" and they said I need to contact the practitioner to get my deposit back! It's a total scam
April 15, 2026
Unprompted review
Reply from The London Brow Company
Hi Na, we’re very sorry to hear about your experience.
However, we believe this review may have been left on the wrong business page. We are a professional beauty brand supplying products and training, and we do not offer treatment appointments, take client deposits, or have practitioners providing services.
It sounds like you may be trying to reach a salon or individual service provider. We’d kindly appreciate if you could review the business details and remove this review, as it does not relate to our company.
LBC Team
Always excellent products
April 7, 2026
Unprompted review
Reply from The London Brow Company
Hi MCS,
Thank you so much for taking the time to leave a 5* review 🤍
Love the products
Love the products! Great customer service! I had a problem with an order getting lost in the mail. I received the shipping label attached to someone else’s parcel. I reached out to LB and they promptly sent me a replacement.
April 7, 2026
Unprompted review
Reply from The London Brow Company
Thank you so much for your lovely review! We’re so happy to hear you love the products and had a great experience with our customer service too. We’re sorry again about the mix-up with your order, but we’re glad we could get a replacement sent out for you quickly. We really appreciate your support and kind words. LBC Team 💛
I love the product
I love the product, I recommend good quality and very beautiful !!
April 7, 2026
Unprompted review
Reply from The London Brow Company
Thank you so much for taking the time to leave a 5* review, we are so happy you love the products! LBC Team 💛
I love the London Brow Company
I love the London Brow Company, I have very blonde eyebrows and their tint covers them totally and last a lot longer than other brands! Amazing products and amazing customer service. Thank you
December 18, 2025
Unprompted review
Reply from The London Brow Company
Thank you so much for your lovely review 💛 We’re so happy to hear that our tint works so well for your brows and gives you the coverage and longevity you’ve been looking for. It means the world to know you’ve had such a positive experience with both our products and customer service. Thank you so much for your support 💛
Great Brow Lamination Kits
Great Brow Lamination Kits, have been using them for a while now and always great results. Arrive quickly and the packaging and instructions are all such high quality!
April 7, 2026
Unprompted review
Reply from The London Brow Company
Thank you so much for your lovely review 💛 We’re so happy to hear you’ve been enjoying our Brow Lamination Kits and getting consistently great results with them. It also means so much to know you’re happy with the quick delivery, quality packaging, and instructions too. We truly appreciate your support. LBC Team 💛
Gorgeous luxury products
Gorgeous luxury products! My clients absolutely love the little brow aftercare bottles as it helped them with brow lamination retention. I would absolutely recommend this brand to anyone looking for that little touch of luxury 🤍
April 6, 2026
Unprompted review
Reply from The London Brow Company
Thank you so much for your lovely review 🤍 We’re so happy to hear that you and your clients are loving the products, especially the little brow aftercare bottles. It means so much to know they’re helping with brow lamination retention while adding that extra touch of luxury. We truly appreciate your support and recommendations! LBC Team 💛
Highly recommend
I have worked with The London Brow Company for many years, and absolutely love their products. They are UK based and have their own factory which is hard to come by these days.
Products are always very thought out and of high quality. They are always releasing new products to keep up with trends and industry guidelines.
Shipping is always fast and love the fact that you can call them if you have any issues - again something hard to come by these days in the digital world!
Highly recommend
January 27, 2026
Unprompted review
Reply from The London Brow Company
Hi Yas,
Thank you so much for taking the time to leave such a thoughtful review, this has made our day 🤍
It truly means the world to us to have your continued support over the years.
We’re incredibly proud to be UK-based with our own factory, so hearing that this is something you value really means a lot. So much care goes into every product we create, from quality and formulation to ensuring we stay aligned with industry standards and trends.
We’re also really glad to hear our customer support and shipping have stood out to you. Being able to speak to a real person when you need help is something we’ll always prioritise.
Thank you again for your loyalty and your recommendation — we’re so grateful to have you as part of our London Brow family 💫
Can’t recommend enough!
Amazing products and lovely, friendly customer service and support. High quality products make such a difference to client results and I love that London Brow is sustainable, vegan and cruelty free. Not only do the products give amazing results but the coconut and lime wax makes my whole treatment room smell incredible! My clients have also noticed the difference in the longevity of their lashes and brows after I started stocking the lash and brow serum. Can’t recommend enough!
October 1, 2025
Unprompted review
Reply from The London Brow Company
Hey Heidi!
What an amazing review to read — thank you! We’re so happy you’ve noticed the difference our products make, both for you and your clients. Knowing the Coconut & Lime Wax has become a favourite (and keeps your treatment room smelling gorgeous!) genuinely makes us smile. We put so much care into creating sustainable, vegan, and cruelty-free formulas that deliver real results, so hearing your feedback means the world to us.
Thank you for being part of the London Brow family 💛
I LOVE LBC their products are so gorg…
I LOVE LBC their products are so gorg and work beautifully. I love their brow oils and serums, and their pre & post wax creams smell is the BEST. I will continue to use them within my fave brands
Only thing that id say id like to see more of is more loyalty rewards for business buying things! Just little incentives for us would be really cute 🥰
October 1, 2025
Unprompted review
Reply from The London Brow Company
Hey Ocean!
Thank you so much for your lovely words! We’re so happy to hear how much you love our products, especially the oils, serums, and pre & post wax creams – it really means the world to us knowing they’ve become some of your favourites. 🥰
We also really appreciate your feedback about loyalty rewards. We’re currently working on a new loyalty system to give you those extra little incentives and treats you deserve. ✨ We can’t wait to share it with you soon!
Thanks again for being such a valued part of the LBC family. 💛
If only I could give more than 5 stars!
London Brow is truly revolutionary – it’s been my go-to brand for the entire time I’ve worked with brows and lashes. Their Hybrid Brow dye is second to none: effective, gentle, and kind to the planet. I adore all their products, but I have a special love for the Aftercare Serums, Dr Mask, and their LVL shields. My brow room will forever smell of their iconic coconut & lime, and I honestly can’t imagine using anything else.
Their passion for helping the environment and protecting our planet is truly inspiring and really sets a standard that should be followed everywhere!
Beyond the products, their customer service is incredible – I genuinely feel like part of the London Brow family. As a young tech, the guidance, support, and welcome I’ve received has been more than I ever imagined. Truly a brand I’ll be loyal to for life! Adore you LBC <3
September 26, 2025
Unprompted review
Reply from The London Brow Company
Hi Tiana!
Reading your words honestly gave us goosebumps. Knowing that London Brow has been such a meaningful part of your journey fills us with so much pride and gratitude. Your love for our products, values, and team means more than we can say, and we’re honoured to have you as part of the London Brow family. Here’s to many more years of creating, supporting, and growing together – we adore you right back!
LBC Team 💛
I’ve tried a lot of different products…
I’ve tried a lot of different products for lashes and brows. This company’s results have been amazing. Even my customers have noticed a change. I’m loving it!
September 19, 2025
Unprompted review
Reply from The London Brow Company
Thank you so much for sharing this 🌟 It’s such a joy to hear that you’re loving the results and that your clients are noticing the difference too – that’s the best feedback we could hope for. We’re so grateful to be part of your lash and brow journey 💛
Many Thanks
The LBC Team x
I ordered a mini wax heater
I ordered a mini wax heater, a clip on light & sealant pot for my sachets of lash lift products! All amazing! I have just launched my mobile beauty business & the wax heater is great, heats up in minutes and can charge in my car! Packaging was impressive, I love how trees are planted, and the info card tells you what to recycle and how. Definitely a new favourite brand!! Thank you
September 9, 2025
Unprompted review
Reply from The London Brow Company
Thank you so much for this wonderful review 🌟 Huge congratulations on launching your mobile beauty business – what an exciting journey! We’re so pleased to hear your new tools are working perfectly for you and that our eco packaging made a great impression too. Your support means everything to us, and we’re honoured to be part of your new chapter 💛
Many Thanks
The LBC Team x
Amazing company amazing products
I’ve been a regular client of The London Brow Company for years and they are honestly amazing! 💕 Always so friendly and professional, and their customer support is the best whenever I need help. I honestly can’t recommend them enough!!!! ⭐️⭐️⭐️⭐️⭐️
September 19, 2025
Unprompted review
Reply from The London Brow Company
Thank you so much for being with us over the years 💕 Your loyalty and kind words mean the world to our whole team. We’re so glad you’ve always felt supported and cared for – that’s exactly the experience we want every client to have. Knowing you’d recommend us so highly is the best compliment we could receive 💛
Many Thanks
The LBC Team x
This brand has all my favourite go to…
This brand has all my favourite go to products!
From brow to lash products my clients love them all!
Everything is super gentle on the skin and never had any issues.
The London brow company is a brand that has great communication and ongoing support.
Couldn’t recommend enough
September 15, 2025
Unprompted review
Reply from The London Brow Company
Thank you so much for taking the time to leave us such a thoughtful review 🌟 We love knowing that our products and support make a real difference for both you and your clients. Hearing feedback like this truly inspires our team to keep delivering the very best. Your recommendation means so much to us 💛
Many Thanks
The LBC Team x
Pleased with new products!
I've recently added The London Brow lamination and hybrid brows products to my kit and I'm so pleased with them!
They're easy to use, look professional and so far I've had great results with them 🥳
September 11, 2025
Unprompted review
Reply from The London Brow Company
Thank you so much for sharing this! 🥰 We’re so happy to hear you’ve added our lamination and hybrid brow products to your collection and that they’re working so well for you. Easy to use with great results is exactly what we love to hear – here’s to many more gorgeous brows ahead! 💛
Many Thanks
The LBC Team x
Very dangerous product
Very dangerous product, resulted in my eyebrows falling off and an extreme burn. No accountability taken from their end. DO NOT RISK YOUR EYEBROWS.
May 30, 2025
Unprompted review
Reply from The London Brow Company
Hi Salwa,
We’re sorry to read your review. When you first contacted us in May, we offered a full refund once the product was returned so we could investigate. The kit was not returned and later confirmed as being used since contacting us about your complaint (the kit had three treatment packs). This meant we were unable to carry out the necessary checks.
As the unused products and accessories were declined for return by you and used instead, we were unable to assist further in this case.
Our products are safely used by thousands of salons and customers worldwide, and no formulation issues have been identified. We always aim to resolve concerns fairly and remain committed to customer safety and support.
Warm regards,
The LBC Team x
1st class service from the admin team
1st class service from the admin team. Had an issue with my order going to the wrong address, the team resolved it swiftly and easily saving me a lot of worry.
Lovely follow up email received after to confirm all done ☀️☀️☀️☀️☀️.
Great job team
Sarah
August 18, 2025
Unprompted review
Reply from The London Brow Company
Thank you so much, Sarah! 🌟 We're delighted to hear our admin team could put things right quickly and put your mind at ease. It’s lovely to know the follow-up gave you that extra reassurance too. We’ll be sure to share your kind words with the team – they’ll be thrilled! 💛
Many thanks,
The LBC Team x
Love my brows tinting kit
Love my brows tinting kit. My Esthecian techs love the Hybrid Due collection also. Best quality come out best services.
May 16, 2025
Unprompted review
Reply from The London Brow Company
Hi Uyen,
Thank you so much for your lovely review! We’re so happy to hear you’re loving your brow tinting kit, and it’s amazing to know your esthetician techs are enjoying the Hybrid Dye collection too. Your kind words about the quality and service truly mean the world to us 💛
Many thanks,
The LBC Team x
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