Really impressed with the customer service I received from The London Brow Company. The team were helpful and understanding and went above and beyond to resolve my issue. Thank you to the team for you... See more
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See what reviewers are saying
Amazing products and lovely, friendly customer service and support. High quality products make such a difference to client results and I love that London Brow is sustainable, vegan and cruelty free. N... See more
Company replied
I have been speaking with Michael for a few months now getting all the right information needed and he is so lovely and so polite and friendly amazing at his job! So patient and nothing is to much, re... See more
Company replied
I am doing my brow lamination, tinting and waxing course through London Brow Company. The content and format of their online course is fantastic. The kit that I received along with the course is brill... See more
Company replied
Company details
- Beauty Product Supplier
- Beauty Products Wholesaler
- Beauty School
- Cosmetics Industry
- Gift Shop
- Health and Beauty Shop
About The London Brow Company
Written by the company
Shop pro range
Shop Home range
professional training
FIND A SALON
Pioneers in Brow Lamination!
Founded by Leigh and Nick Blackwell, we stand at the intersection of beauty expertise and environmental consciousness. Our journey is driven by a passion for the beauty industry and a profound respect for our planet.
Our story took an exciting turn during Leigh's global travels, where she discovered the innovative concept of brow lamination. Recognising its potential, we became pioneers in the industry, proudly becoming the first company to introduce brow lamination to the UK and USA.
However, our commitment goes beyond innovation. We identified a gap in the market for products that align with our values - natural, vegan, and cruelty-free solutions that support the growth of small beauty businesses.
Determined to create positive change, The London Brow Company was born. With a UK-based laboratory, we diligently research and craft products using sustainable, plant-based ingredients. Beyond our product line, we offer accredited courses in brow lamination, ensuring professionals have access to comprehensive, ethical solutions.
At The London Brow Company, we're not just enhancing beauty; we're elevating the industry standards while nurturing a healthier relationship with our planet. Join us as we continue to shape a world of beauty that radiates both inside and out.
Contact info
London , United Kingdom
- +44 (0) 800 334 5373
- support@londonbrowcompany.com
- londonbrowcompany.com
4.9
Excellent
269 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing product fast delivery
November 6, 2023
Reply from The London Brow Company
We're thrilled to hear that you're enjoying our amazing product and that you've experienced fast delivery! 😊 Thank you for sharing.
Amazing brand and amazing products
Amazing brand and amazing products! I have used LBC company products since 2020, and they just honestly keep getting better and better.
I originally trained with another product for Brow Lamination & Lash lift, and have tried others but have always religiously used LBC.
Their hybrid and new 'TINTED' tint is super pigmented and clients comment how much longer it noticeably lasts.
Their shipping is always so quick, and their customer service is exceptional. I love the fact you can call and speak to a friendly team member, which is uncommon nowadays with everything being online.
Would 100% recommend.
November 9, 2023
Unprompted review
Reply from The London Brow Company
We're truly grateful for your long-term support and enthusiastic recommendation! 😊 It's wonderful to hear that you've been with us since 2020 and that you find our products continually improving. We're thrilled that your clients are noticing the difference with our Hybrid and TINTED tint products. Providing quick shipping and exceptional customer service are priorities for us, and we're delighted that you appreciate being able to speak with a friendly team member.
We value your loyalty and are grateful for your detailed feedback.
Team LBC
prompt quick service
November 2, 2023
Reply from The London Brow Company
We're pleased to hear that you've experienced prompt and quick service with us! ⚡ Thank you for taking the time to let us know.
Fantastic company
Fantastic company, with fully vegan products. So much care and thought has been taken with every product and they give fantastic results. I won’t use any other product on my brows now
October 27, 2023
Unprompted review
Reply from The London Brow Company
We're thrilled to hear that you find us a fantastic company with fully vegan products that provide fantastic results! 😊 Your trust in our products and the care we put into them mean a lot to us. Thank you for taking the time to share your feedback.
Always 5 star for this amazing brand…
Always 5 star for this amazing brand who are always out there with the next best product for our industry, we would never use anything else now! This brand has rocketed our profits and given our business the boost it needed !!
November 1, 2023
Unprompted review
Reply from The London Brow Company
Thank you for your continuous support and your 5-star rating! 😊 We're thrilled to have played a part in boosting your business and helping it thrive. Your success is our success, and we're here to continue providing you with the next best products for your industry. We appreciate your loyalty and kind feedback.
Second to none!
Customer service is friendly and efficient.
The brand has the best ethos and people involved with it.
The products are second to none and kind to the planet.
October 10, 2023
Unprompted review
Reply from The London Brow Company
We're incredibly grateful for your kind words and support! 😊 It's wonderful to hear that you find our customer service friendly and efficient, and that our brand's ethos resonates with you. We're committed to providing products that are second to none and kind to the planet. Thank you for taking the time to share your thoughts with us 🙏
Disappointed
I'm very disappointed with these tweezers, I couldn't get a good grip on the eyebrows, as the slanted ends were quite thick. Therefore I threw them away, and am waiting on a delivery of my usual ones, which are more than twice the price of these, but hey, lesson learned, by trying to save money, I compromised on the quality, which was poor. I won't make that mistake again.
October 24, 2023
Reply from The London Brow Company
Hello Carol,
We're sorry to hear about the trouble you experienced with our tweezers. It would have been great if you had contacted us directly so we could assist you promptly. We fully recognise that product issues can arise and are committed to delivering excellent customer service. Our team would have been more than willing to arrange a refund or replacement for you, including complimentary return shipping.
Warm regards,
The London Brow Company
Good shipping experience…
Shipping was fast, and the packaging was not only nice and proper, but environmentally safe/sustainable as well!
October 24, 2023
Reply from The London Brow Company
We're pleased to hear that you had a good shipping experience with us! 🚚♻️ Fast shipping and environmentally safe/sustainable packaging are important to us, and we're glad you appreciated it. Thank you for sharing.
Really great service and postage was…
Really great service and postage was fast love the lash lift going to brow now
really happy with with London Brow company
October 18, 2023
Reply from The London Brow Company
Hi Aileen,
We're thrilled to hear you had a good shipping experience with us! Fast shipping and eco-friendly packaging are important to us at The London Brow Company. Thank you for choosing us! 🌟
Great product.
Great product.
But I think the packaging could be better, maybe In little bottles or something..
October 16, 2023
Reply from The London Brow Company
Hi,
We appreciate your positive feedback about our product! Thank you for the suggestion regarding packaging; we're always looking for ways to improve 😊
Team LBC
Reply from The London Brow Company
Hi Janette, We're delighted to hear you think our brow products and service are the best! 🌟 Thank you for your 5-star rating. If you ever need anything or have more feedback, please don't hesitate to reach out. We truly appreciate your support!
These products are amazing!!
These products are amazing! The results are gorgeous and all products are so easy to use. My clients absolutely love it now offer this range for brows because the colours are so individual for each of them!
LOVE LOVE LOVE 🤍
September 25, 2023
Unprompted review
Reply from The London Brow Company
Hi Amanda! Thank you for the love and support! We're delighted that you and your clients are enjoying our products, especially the unique brow colors. Your satisfaction means the world to us. If you have any questions or need assistance, don't hesitate to reach out 🤍
I’ve been using London Brow Company…
I’ve been using London Brow Company products for years & I love them. Very easy to use the online store also
October 16, 2023
Unprompted review
Reply from The London Brow Company
Hi Deborah, We truly appreciate your loyalty over the years! It's wonderful to hear that you find our products easy to use and our online store convenient. Your support means everything to us. If you ever need anything or have questions, we're here to assist.
Easy to navigate website and super…
Easy to navigate website and super speedy delivery.
October 2, 2023
Reply from The London Brow Company
Hi Nikki,
Thanks for your feedback! We are so pleased to hear that you find our website easy to navigate and appreciate our speedy delivery service. We are always striving to make your shopping experience as seamless as possible. If you ever need anything else, feel free to reach out 😊
Quality
First impressions matter
The product was packaged beautifully.
The "steps"were clearly marked.
Easy for even first timers to create wonderful brow works of art.
October 2, 2023
Reply from The London Brow Company
Hi Debbie! We're delighted to hear that you loved the packaging and found our product easy to use, even for beginners. Thanks for taking the time to share your thoughts! 😊
Products are amazing the wax smells so…
Products are amazing the wax smells so good and my clients are loving it
October 2, 2023
Reply from The London Brow Company
Hi Claire! We're so pleased that you and your clients are enjoying our products. The relaxing scent of our wax is just one of the ways we aim to make the beauty experience even more enjoyable. Thank you for taking the time to leave your feedback 🌟
Excelent I love you
September 28, 2023
Reply from The London Brow Company
Thank you so much for your kind words! We're delighted to have you as a new client, and we love that you're loving our products. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to make your beauty journey exceptional! 💖
Great customer service!!
September 27, 2023
Reply from The London Brow Company
Hi Trishia, Thank you for the positive feedback! We're thrilled to hear that you had a great experience with our customer service. If you ever have any more questions or need assistance, please feel free to reach out. We're here to ensure your satisfaction! Have a great week! 😊
Fabulous products with a great look and…
Fabulous products with a great look and so nice to finally find a beauty company combining ethical and sustainable practices - I hope they build on this to become better and better
September 28, 2023
Reply from The London Brow Company
Hi Hawkins, thank you for your positive feedback! We're thrilled that you appreciate our products and our commitment to ethical and sustainable practices. As an independent family business, your support means the world to us. If you ever have any suggestions or ideas on how we can improve and enhance your beauty experience, please don't hesitate to share them by emailing us. We're here to serve you and make sure you have the best ethical beauty products possible! 😊🌱
Fast shipping but expensive shipping
September 28, 2023
Reply from The London Brow Company
Hi Jessica, Thank you for your feedback. We are pleased you found our shipping from the UK to the USA fast, we use DHL express to ensure you do not wait for your orders. We understand that shipping costs are a concern, and we're constantly working to provide the best options for our customers. Your input is valuable to us as we strive to improve our shipping services. 😊🚚🌎
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